department supervisor resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Personable individual determined to efficiently solve problems and continuously improve service levels. Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment. Currently seeking to obtain a challenging position with opportunity for growth.
Work History
08/2018 to CurrentDepartment SupervisorEastern Mountain Sports | Portsmouth, NH,
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Maintained stock of items, cleanliness, organization and provided excellent customer service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained new employees on overall company and department specific policies and procedures.
Wrote out weekly schedules to maintain coverage levels for expected demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Submitted reports to senior management to aid in business decision-making and planning.
Built and designed large displays weekly to promote specific products.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Provided sales feedback to management to address concerns in sales reports.
10/2016 to 08/2018Head CashierSprouts Farmers Market | Avondale, AZ,
Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Counted cash in register drawer at beginning and end of shift.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Used POS system to enter orders, process payments, and issue receipts.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
03/2016 to 10/2016CashierRaising Canes Chicken | Santa Ana, CA,
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers with special services, account updates and promotional options.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Used cash registers and POS systems to request and record customer orders and compute bills.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Expected in 05/2007 to to Associate of Science | High Tech Institute, Memphis, TN, GPA:
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