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Department Manager Customer Service resume example with 1+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated Customer Service Manager with 7 years of experience in Australia’s largest retail and food service industry. Consistently achieved high customer satisfaction rankings, by inspiring the team to have an enthusiastic commitment to customer service as a key driver to attain company goals. Led by example and ensured the execution of all safety, security, quality and store operations policies.

Highlights
  • Customer Service Management
  • Complaint Handling and Resolution
  • Customer Satisfaction Enhancement
  • Front - End Supervision
  • Team-building and Training
  • Retail Operations Management
  • Sales and Margin Improvement
  • Cost Reduction Strategies
  • Inventory control procedures
  • Employee scheduling
  • Cash handling accuracy
  • Loss prevention
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Personnel training and development
  • Proficient in MS Office
Accomplishments
Experience
Department Manager - Customer Service, 05/2012 - 01/2013
 Highwire Public Relations – Salt Lake City, UT,

Advanced to increasingly responsible positions, culminating in management role. Involved in Recruitment, Training and Development of 50+ customer service representatives and cashiers. Managed front end operations to ensure friendly and efficient transactions at checkouts.

  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Offered direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Attended daily team meetings to voice concerns and offer constructive feedback to others.
Business Development Executive, 07/2004 - 03/2005
 Xserve India Pvt Ltd – City, STATE,

Sales, Marketing, and Service arm in India for OEM/ODM - I.T. manufacturers such as AnexTEK, FalconStor, AOpen, Apacer and S-Media.

  • Responsible for setting up of a country wide retail initiative for the organization which included both store based and e - retail.
  • Initiatives taken to organize road shows and participation in Expos to increase brand awareness along with retail partners to generate retail sales.
  • Provide training to retail sales personnel on new products.
  • Informed customers about all product lines and services offered by the company.
  • Built and maintained effective relationships with peers and upper management.
  • Communicated information to customers about product quality, value and style.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Kept current on market and product trends to effectively answer customer questions.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Helped customers select products that best fit their personal needs.
Education
Master of Professional Accounting/Master of Commerce: Accounting and Commerce, Expected in 2008
-
Deakin University - Melbourne, Victoria
 GPA:

Coursework in Commerce and Accounting completing 16 credit points to include

  • Commercial, IncomeTax and Corporations Law.
  • Effects of Information Systems in Business
  • Human Resource Management and Marketing Management
  • Data Analysis and Economics from a managers perspective
  • Understanding of International and Financial Markets
  • Corporate Accounting and Auditing



MBA: Business Administration, Expected in 2004
-
Pune University - Pune, Maharashtra
GPA:
  • Coursework in Marketing Management in the Biotechnology Sector
  • Intellectual Property Rights and Technology Transfer
  • Emerging trends in the biotechnology sector
  • Summer internship at INDO-AMERICAN HYBRID SEEDS (INDIA) PVT LTD. (Human Resource Management)
B.E.: Engineering, Expected in 2002
-
Manipal Institute Of Technology - Manipal, Karnataka
 GPA:
  • Coursework in Electronics and Communication

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Resume Overview

School Attended

  • Deakin University
  • Pune University
  • Manipal Institute Of Technology

Job Titles Held:

  • Department Manager - Customer Service
  • Business Development Executive

Degrees

  • Master of Professional Accounting/Master of Commerce
  • MBA
  • B.E.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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