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Department Manager - Customer Service Resume Example

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DEPARTMENT MANAGER - CUSTOMER SERVICE
Summary

Dedicated Customer Service Manager with 7 years of experience in Australia's largest retail and food service industry. Consistently achieved high customer satisfaction rankings, by inspiring the team to have an enthusiastic commitment to customer service as a key driver to attain company goals. Led by example and ensured the execution of all safety, security, quality and store operations policies.

Highlights
  • Customer Service Management
  • Complaint Handling and Resolution
  • Customer Satisfaction Enhancement
  • Front - End Supervision
  • Team-building and Training
  • Retail Operations Management
  • Sales and Margin Improvement
  • Cost Reduction Strategies
  • Inventory control procedures
  • Employee scheduling
  • Cash handling accuracy
  • Loss prevention
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Personnel training and development
  • Proficient in MS Office
Experience
Department Manager - Customer Service
June 2012 to February 2013
Highwire Public Relations - Salt Lake City , UT

Advanced to increasingly responsible positions, culminating in management role. Involved in Recruitment, Training and Development of 50+ customer service representatives and cashiers. Managed front end operations to ensure friendly and efficient transactions at checkouts.

  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Offered direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Attended daily team meetings to voice concerns and offer constructive feedback to others.

 

Business Development Executive
August 2004 to April 2005
Xserve India Pvt Ltd - City , STATE

Sales, Marketing, and Service arm in India for OEM/ODM - I.T. manufacturers such as AnexTEK, FalconStor, AOpen, Apacer and S-Media.


  • Responsible for setting up of a country wide retail initiative for the organization which included both store based and e - retail.
  • Initiatives taken to organize road shows and participation in Expos to increase brand awareness along with retail partners to generate retail sales.
  • Provide training to retail sales personnel on new products.
  • Informed customers about all product lines and services offered by the company.
  • Built and maintained effective relationships with peers and upper management.
  • Communicated information to customers about product quality, value and style.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Kept current on market and product trends to effectively answer customer questions.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Helped customers select products that best fit their personal needs.
Education
Master of Professional Accounting/Master of Commerce : Accounting and Commerce, 2008Deakin University - City, State, Australia

Coursework in Commerce and Accounting completing 16 credit points to include

  • Commercial, IncomeTax and Corporations Law.
  • Effects of Information Systems in Business
  • Human Resource Management and Marketing Management
  • Data Analysis and Economics from a managers perspective
  • Understanding of International and Financial Markets
  • Corporate Accounting and Auditing



MBA : Business Administration, 2004Pune University - City, State, India
  • Coursework in Marketing Management in the Biotechnology Sector
  • Intellectual Property Rights and Technology Transfer
  • Emerging trends in the biotechnology sector
  • Summer internship at INDO-AMERICAN HYBRID SEEDS (INDIA) PVT LTD. (Human Resource Management)
B.E. : Engineering, 2002Manipal Institute Of Technology - City, State, India
  • Coursework in Electronics and Communication


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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
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Resume Overview

School Attended

  • Deakin University
  • Pune University
  • Manipal Institute Of Technology

Job Titles Held:

  • Department Manager - Customer Service
  • Business Development Executive

Degrees

  • Master of Professional Accounting/Master of Commerce : Accounting and Commerce , 2008
    MBA : Business Administration , 2004
    B.E. : Engineering , 2002

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