Department Manager - Customer Service Resume Example
Dedicated Customer Service Manager with 7 years of experience in Australia's largest retail and food service industry. Consistently achieved high customer satisfaction rankings, by inspiring the team to have an enthusiastic commitment to customer service as a key driver to attain company goals. Led by example and ensured the execution of all safety, security, quality and store operations policies.
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June 2012 to February 2013Highwire Public Relations － Salt Lake City , UT
Advanced to increasingly responsible positions, culminating in management role. Involved in Recruitment, Training and Development of 50+ customer service representatives and cashiers. Managed front end operations to ensure friendly and efficient transactions at checkouts.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Offered direction and gave constructive feedback to motivate team members.
- Held each team member accountable for achieving brand and performance goals.
- Built and maintained effective relationships with peers and upper management.
- Attended daily team meetings to voice concerns and offer constructive feedback to others.
August 2004 to April 2005Xserve India Pvt Ltd － City , STATE
Sales, Marketing, and Service arm in India for OEM/ODM - I.T. manufacturers such as AnexTEK, FalconStor, AOpen, Apacer and S-Media.
- Responsible for setting up of a country wide retail initiative for the organization which included both store based and e - retail.
- Initiatives taken to organize road shows and participation in Expos to increase brand awareness along with retail partners to generate retail sales.
- Provide training to retail sales personnel on new products.
- Informed customers about all product lines and services offered by the company.
- Built and maintained effective relationships with peers and upper management.
- Communicated information to customers about product quality, value and style.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Kept current on market and product trends to effectively answer customer questions.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Offered exceptional customer service to differentiate and promote the company brand.
- Helped customers select products that best fit their personal needs.
Coursework in Commerce and Accounting completing 16 credit points to include
- Commercial, IncomeTax and Corporations Law.
- Effects of Information Systems in Business
- Human Resource Management and Marketing Management
- Data Analysis and Economics from a managers perspective
- Understanding of International and Financial Markets
- Corporate Accounting and Auditing
- Coursework in Marketing Management in the Biotechnology Sector
- Intellectual Property Rights and Technology Transfer
- Emerging trends in the biotechnology sector
- Summer internship at INDO-AMERICAN HYBRID SEEDS (INDIA) PVT LTD. (Human Resource Management)
- Coursework in Electronics and Communication
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Resume Overview
School Attended
- Deakin University
- Pune University
- Manipal Institute Of Technology
Job Titles Held:
- Department Manager - Customer Service
- Business Development Executive
Degrees
- Master of Professional Accounting/Master of Commerce : Accounting and Commerce , 2008
MBA : Business Administration , 2004
B.E. : Engineering , 2002
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