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dental program coordinator resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Experience
Dental Program Coordinator , 04/2022 - Current
Altamed El Monte, CA,
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Gathered medical information, dental health history and vitals from patients.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
Dental Office Manager, 03/2017 - 11/2020
Pacific Dental Services Fort Lauderdale, FL,
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Coordinated execution and improvement of daily dental office practices.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Developed promotional programs to attract new patients.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
Dental Front Office Receptionist, 01/2015 - 02/2017
A To Z Dental Studio City, STATE,
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Arranged documents for insurance claims.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Collected payments from patients and arranged payment schedules.
ADMINISTRATIVE ASSISTANT /SECRETARY, 08/2013 - 11/2014
Kansas Wesleyan University Coyotes City, STATE,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Handled client correspondence and tracked records to foster office efficiency
  • Executed record filing system to improve document organization and management
  • Maintained staff directory and company policy handbook for human resources department
  • Maintained complex digital filing system for financial information
  • Created PowerPoint presentations for business development purposes
  • Offered departmental administrative support
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Education and Training
Associate of Science: Biology, Expected in 12/2016
-
Kansas Wesleyan University - Salina, KS
GPA:
Status -
: Biomedical Chemistry, Expected in 12/2024
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Chicago State University - Chicago, IL
GPA:
Status -
Skills
  • Mediation Expertise
  • Personnel Records Maintenance
  • Hiring and Retention
  • Affirmative Action Compliance
  • Complex Problem Solving
  • Advising and Educating Patients
  • Infection Control
  • Education Support
  • Verbal and Written Communication
  • Time Management
  • Program Scheduling
  • Event Coverage Planning
  • Production Staff Coordination
Summary

Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.

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Resume Overview

School Attended

  • Kansas Wesleyan University
  • Chicago State University

Job Titles Held:

  • Dental Program Coordinator
  • Dental Office Manager
  • Dental Front Office Receptionist
  • ADMINISTRATIVE ASSISTANT /SECRETARY

Degrees

  • Associate of Science

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