dental customer service representative resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
I am a quality-focused individual who is committed to approaching administrative tasks with tenacity and attention to detail.
  • Professional phone etiquette
  • Quick learner
  • Organization
  • Excellent communication skills
  • Prioritizing
  • Technical skills
Sherman High School Sherman, TX Expected in 2006 High School Diploma : - GPA :
Work History
Siouxland Community Health Center - Dental Customer Service Representative
Sioux City, IA, 03/2012 - 10/2015
  • Handled inbound calls from policyholders, healthcare providers, and other insurance companies.
  • Answered inquiries on policy coverage and dental claims.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
Southcoast Health System - Receptionist
Wareham, MA, 06/2010 - 2012
  •  Answered and managed incoming and outgoing calls while recording accurate messages.
  • Performed administrative duties such as, data entry, filing and processing a variety of routine paperwork necessary for office operations.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Opened and properly distributed incoming mail.
  • Directed guests and routed deliveries and courier services.
  • Maintained a clean reception area, including lounge and associated areas.
Revenue Group - Debt Collector
Ohio, IL, 2012 - 03/2012
  • Located and notified customers of delinquent accounts by telephone.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Received payments and posted amounts paid to the customer's account.
  • Assisted customers with future payment arrangements in order to payoff debt.
  • Recorded information about financial status of customers and status of collection efforts.
Sonic Drive-In - Co-Manager
Rolla, MO, 02/2009 - 08/2009
  • Managed staff of three to five sales associates. 
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Generated repeat business through exceptional customer service.

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Resume Overview

School Attended

  • Sherman High School

Job Titles Held:

  • Dental Customer Service Representative
  • Receptionist
  • Debt Collector
  • Co-Manager


  • High School Diploma

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