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Dental Customer Service Representative Resume Example

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DENTAL CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
I am a quality-focused individual who is committed to approaching administrative tasks with tenacity and attention to detail.
Skills
  • Professional phone etiquette
  • Quick learner
  • Organization
  • Excellent communication skills
  • Prioritizing
  • Technical skills
Work History
Dental Customer Service Representative04/2012 to 11/2015
Cigna Health and Life Insurance – 4616 US 75, Denison, TX 75020
  • Handled inbound calls from policyholders, healthcare providers, and other insurance companies.
  • Answered inquiries on policy coverage and dental claims.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
Receptionist07/2010 to 01/2012
The Salvation Army – 5700 Texoma Pkwy, Sherman, TX 75090
  •  Answered and managed incoming and outgoing calls while recording accurate messages.
  • Performed administrative duties such as, data entry, filing and processing a variety of routine paperwork necessary for office operations.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Opened and properly distributed incoming mail.
  • Directed guests and routed deliveries and courier services.
  • Maintained a clean reception area, including lounge and associated areas.
Debt Collector01/2012 to 04/2012
West Asset Management – 2703 N Hwy 75, Sherman, TX 75090
  • Located and notified customers of delinquent accounts by telephone.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Received payments and posted amounts paid to the customer's account.
  • Assisted customers with future payment arrangements in order to payoff debt.
  • Recorded information about financial status of customers and status of collection efforts.
Co-Manager03/2009 to 09/2009
Journeys – 4800 Texoma Pkwy, Spc 220, Sherman, TX 75090
  • Managed staff of three to five sales associates. 
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Generated repeat business through exceptional customer service.
Education
High School Diploma: 2006Sherman High School- Sherman, TX
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Resume Overview

Companies Worked For:

  • Cigna Health and Life Insurance
  • The Salvation Army
  • West Asset Management
  • Journeys

School Attended

  • Sherman High School

Job Titles Held:

  • Dental Customer Service Representative
  • Receptionist
  • Debt Collector
  • Co-Manager

Degrees

  • High School Diploma : 2006

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