Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
I am a quality-focused individual who is committed to approaching administrative tasks with tenacity and attention to detail.
Skills
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Work History
03/2012 to 10/2015 Dental Customer Service Representative Siouxland Community Health Center | Sioux City, IA,
- Handled inbound calls from policyholders, healthcare providers, and other insurance companies.
- Answered inquiries on policy coverage and dental claims.
- Accurately documented, researched and resolved customer service issues.
- Managed high call volume with tact and professionalism.
06/2010 to 2012 Receptionist Southcoast Health System | Wareham, MA,
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Performed administrative duties such as, data entry, filing and processing a variety of routine paperwork necessary for office operations.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Opened and properly distributed incoming mail.
- Directed guests and routed deliveries and courier services.
- Maintained a clean reception area, including lounge and associated areas.
2012 to 03/2012 Debt Collector Revenue Group | Ohio, IL,
- Located and notified customers of delinquent accounts by telephone.
- Advised customers of necessary actions and strategies for debt repayment.
- Received payments and posted amounts paid to the customer's account.
- Assisted customers with future payment arrangements in order to payoff debt.
- Recorded information about financial status of customers and status of collection efforts.
02/2009 to 08/2009 Co-Manager Sonic Drive-In | Rolla, MO,
- Managed staff of three to five sales associates.
- Examined merchandise to verify that it was correctly priced and displayed.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Generated repeat business through exceptional customer service.
Education
Expected in 2006 High School Diploma | Sherman High School, Sherman, TX
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Resume Overview
School Attended
- Sherman High School
Job Titles Held:
- Dental Customer Service Representative
- Receptionist
- Debt Collector
- Co-Manager
Degrees
- High School Diploma
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