Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
I am a quality-focused individual who is committed to approaching administrative tasks with tenacity and attention to detail.
  • Professional phone etiquette
  • Quick learner
  • Organization
  • Excellent communication skills
  • Prioritizing
  • Technical skills
Work History
03/2012 to 10/2015 Dental Customer Service Representative Siouxland Community Health Center | Sioux City, IA,
  • Handled inbound calls from policyholders, healthcare providers, and other insurance companies.
  • Answered inquiries on policy coverage and dental claims.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
06/2010 to 2012 Receptionist Southcoast Health System | Wareham, MA,
  •  Answered and managed incoming and outgoing calls while recording accurate messages.
  • Performed administrative duties such as, data entry, filing and processing a variety of routine paperwork necessary for office operations.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Opened and properly distributed incoming mail.
  • Directed guests and routed deliveries and courier services.
  • Maintained a clean reception area, including lounge and associated areas.
2012 to 03/2012 Debt Collector Revenue Group | Ohio, IL,
  • Located and notified customers of delinquent accounts by telephone.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Received payments and posted amounts paid to the customer's account.
  • Assisted customers with future payment arrangements in order to payoff debt.
  • Recorded information about financial status of customers and status of collection efforts.
02/2009 to 08/2009 Co-Manager Sonic Drive-In | Rolla, MO,
  • Managed staff of three to five sales associates. 
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Generated repeat business through exceptional customer service.
Expected in 2006 High School Diploma | Sherman High School, Sherman, TX GPA:

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Resume Overview

School Attended

  • Sherman High School

Job Titles Held:

  • Dental Customer Service Representative
  • Receptionist
  • Debt Collector
  • Co-Manager


  • High School Diploma

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