Enthusiastic and intelligent professional with the diligence to meet deadlines. Creative and ambitious with the dedication to succeed. Excellent written and oral communication. Comfortable working in a fast-paced environment using attention to detail and organizational skills.
Skills
MS Word and Excel
PowerPoint
Outlook 365
SharePoint 2007 and 2013
Visio 2010
Leadership experience
Collaboration Talent
Onboarding and Training
Communication Skills
Organizational know how
Experience
05/2017 to Current
Delivery ManagerAaron's – Arab, AL,
Ensure that services are being seamlessly delivered to our client,
Manage for two delivery centers, one in Charlotte, NC and one in Irving, TX
Maintain office services by organizing office operations
Hold weekly pipeline calls with sales team to review new and current business
Partner with Sales team to control pipeline of business and ensure space is available
Meet monthly with client managers and business support managers to track business and collect feedback on our consultants
Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
Manage consultants on site; remediate HR issues, conduct monthly touchpoints, conduct first day orientations
Partner with corporate office to get necessary equipment for new hires to ensure they have all the tools necessary to be productive
Provide weekly reports to operations regarding weekly headcount at the Delivery Centers
Manage three Project Coordinators supporting Bank of America
Oversee their day-to-day work and mentor them in their career
Assist in onboarding process for new hires and manage consultant performance
Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies
05/2016 to 05/2017
Delivery LeadAccenture – Germantown, MD,
Collaborate with hiring managers to manage risk, project scope, and deliver according to the terms and conditions of the associated contract
Perform issue management and facilitate issue resolution with proper notification to all affected parties
Perform periodic customer, project, and solution reviews with client project teams
Develop and maintain project related documentation including processes, tools and procedures in accordance with the Global Services PMLC
Understand and manage customer needs (deliverables and environmental factors) to ensure contract compliance and customer satisfaction
Ensure engagement methodology is followed by team from opportunity assessment to project closeout
Auditing and updating of project SharePoint site
Guaranteed Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
Responsible for on-boarding and off-boarding of TEKsystems consultants
07/2015 to 05/2016
Project CoordinatorAllied Universal Security – Camarillo, CA,
Participated in pre-hire activities including generation of requirement, partnering with internal point of contact on tracking of candidate pool, scheduling interviews and overseeing compliance
Partnered with Delivery Managers for on-boarding process of new consultants including facilitating new hire orientation, allocating equipment assets, badging and ensuring appropriate client on-boarding is completed
Developed, tracked and maintained end to end consultant documentation related to recruiting, hiring, on-boarding and off-boarding consultant resources
Daily partnership with internal TEKsystems Customer Service Associates (CSAs), Recruiters and Account Managers
Partnered with Delivery Manager to ensure overall engagement success
Partnered with Operations Support Group (OSG) team for purchase orders and invoice tracking
Managed consultant activities including consultant expenses, time approval, time-off requests
Project Management Life Cycle (PMLC) auditing of Project SharePoint sites
Assisted in tracking of specific project performance metrics
Participated in tasks aligned with operational optimization of engagement
Managed budget tracker for assigned engagement
08/2013 to 07/2015
IT RecruiterAtrium Staffing – Atlanta, GA,
Recruited for Client’s needs from .Net/SQL Developers, Business Analyst, and Quality Assurance Testers
UtiJessicaed internet recruiting sources to identify, source, and recruit candidates
Developed and consistently maintain relationships with IT professional to better understand their career paths and align them with relevant positions
Consulted with Business and Functional leaders to define competencies for specific roles
Pre-qualified, negotiated offers, closed hires, and performed reference checks to ensure I am presenting quality candidates to the hiring managers
Regularly called upon to troubleshoot difficult positions, source, identify, attract, and close hard to find candidates
Edited and reformatted resumes as necessary, adding key words increasing candidate match for client positions
Participated and sponsor monthly meet ups for IT professionals in the Microsoft Technologies skill set (.Net, SQL, and SharePoint)
Experience building relationships with clients and managers in the Charlotte, NC area to further grow business in support of TEKsystems.
Education and Training
Expected in 05/2012
Bachelor of Science: Business Administration, Marketing-Communication/ Advertising Western New England College - Springfield, MA GPA:
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