Delivery Manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Enthusiastic and intelligent professional with the diligence to meet deadlines. Creative and ambitious with the dedication to succeed. Excellent written and oral communication. Comfortable working in a fast-paced environment using attention to detail and organizational skills.

  • MS Word and Excel
  • PowerPoint
  • Outlook 365
  • SharePoint 2007 and 2013
  • Visio 2010
  • Leadership experience
  • Collaboration Talent
  • Onboarding and Training
  • Communication Skills
  • Organizational know how
05/2017 to Current
Delivery Manager Aaron's Arab, AL,
  • Ensure that services are being seamlessly delivered to our client,
  • Manage for two delivery centers, one in Charlotte, NC and one in Irving, TX
  • Maintain office services by organizing office operations
  • Hold weekly pipeline calls with sales team to review new and current business
  • Partner with Sales team to control pipeline of business and ensure space is available
  • Meet monthly with client managers and business support managers to track business and collect feedback on our consultants
  • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Manage consultants on site; remediate HR issues, conduct monthly touchpoints, conduct first day orientations
  • Partner with corporate office to get necessary equipment for new hires to ensure they have all the tools necessary to be productive
  • Provide weekly reports to operations regarding weekly headcount at the Delivery Centers
  • Manage three Project Coordinators supporting Bank of America
  • Oversee their day-to-day work and mentor them in their career
  • Assist in onboarding process for new hires and manage consultant performance
  • Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies
05/2016 to 05/2017
Delivery Lead Accenture Germantown, MD,
  • Collaborate with hiring managers to manage risk, project scope, and deliver according to the terms and conditions of the associated contract
  • Perform issue management and facilitate issue resolution with proper notification to all affected parties
  • Perform periodic customer, project, and solution reviews with client project teams
  • Develop and maintain project related documentation including processes, tools and procedures in accordance with the Global Services PMLC
  • Understand and manage customer needs (deliverables and environmental factors) to ensure contract compliance and customer satisfaction
  • Ensure engagement methodology is followed by team from opportunity assessment to project closeout
  • Auditing and updating of project SharePoint site
  • Guaranteed Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
  • Responsible for on-boarding and off-boarding of TEKsystems consultants
07/2015 to 05/2016
Project Coordinator Allied Universal Security Camarillo, CA,
  • Participated in pre-hire activities including generation of requirement, partnering with internal point of contact on tracking of candidate pool, scheduling interviews and overseeing compliance
  • Partnered with Delivery Managers for on-boarding process of new consultants including facilitating new hire orientation, allocating equipment assets, badging and ensuring appropriate client on-boarding is completed
  • Developed, tracked and maintained end to end consultant documentation related to recruiting, hiring, on-boarding and off-boarding consultant resources
  • Daily partnership with internal TEKsystems Customer Service Associates (CSAs), Recruiters and Account Managers
  • Partnered with Delivery Manager to ensure overall engagement success
  • Partnered with Operations Support Group (OSG) team for purchase orders and invoice tracking
  • Managed consultant activities including consultant expenses, time approval, time-off requests
  • Project Management Life Cycle (PMLC) auditing of Project SharePoint sites
  • Assisted in tracking of specific project performance metrics
  • Participated in tasks aligned with operational optimization of engagement
  • Managed budget tracker for assigned engagement
08/2013 to 07/2015
IT Recruiter Atrium Staffing Atlanta, GA,
  • Recruited for Client’s needs from .Net/SQL Developers, Business Analyst, and Quality Assurance Testers
  • UtiJessicaed internet recruiting sources to identify, source, and recruit candidates
  • Developed and consistently maintain relationships with IT professional to better understand their career paths and align them with relevant positions
  • Consulted with Business and Functional leaders to define competencies for specific roles
  • Pre-qualified, negotiated offers, closed hires, and performed reference checks to ensure I am presenting quality candidates to the hiring managers
  • Regularly called upon to troubleshoot difficult positions, source, identify, attract, and close hard to find candidates
  • Edited and reformatted resumes as necessary, adding key words increasing candidate match for client positions
  • Participated and sponsor monthly meet ups for IT professionals in the Microsoft Technologies skill set (.Net, SQL, and SharePoint)
  • Experience building relationships with clients and managers in the Charlotte, NC area to further grow business in support of TEKsystems.
Education and Training
Expected in 05/2012
Bachelor of Science: Business Administration, Marketing-Communication/ Advertising
Western New England College - Springfield, MA

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Resume Overview

School Attended

  • Western New England College

Job Titles Held:

  • Delivery Manager
  • Delivery Lead
  • Project Coordinator
  • IT Recruiter


  • Bachelor of Science

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