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delivery manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced Restaurant/Delivery Manager successful at overseeing high-volume, $12 million dollar restaurant. Competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Highly-motivated to take on new challenges. Strong worth ethic with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.

Skills
  • Training, Onboarding & Staff Leadership
  • Relationship Building
  • Quality Assurance & Health Code Compliance
  • Anticipating Problems & Problem-Solving
  • Employee Performance Evaluations
  • Managing Deliveries
  • Investigating Complaints & Conflict Resolution
  • Performance Improvement
  • Time Management
  • Written and Verbal Communication
  • Team Leadership
  • Conflict Resolution
  • Critical Thinking
  • Coaching and Mentoring
Education and Training
Ohio Christian University , Expected in 01/2001 BA : Ministry - GPA :
Luzerne County Community College , Expected in 01/1993 AA : Criminal Justice - GPA :
Experience
Aaron's - Delivery Manager
Phoenix, AZ, 01/2021 - Current
  • Manages team of 10+ delivery drivers.
  • Facilities delivery of online orders, reducing wait times from 60 min. to 30 min.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Distributes food to service staff for prompt delivery to customers.
  • Adheres to company food, safety, quality and sanitation policies.
  • Provides leadership, insight and mentoring to newly hired employees to supply knowledge of delivery procedures.
  • Trains new employees to perform duties.
  • Investigates and resolve customer complaints concerning food quality and service. Responding with accurate and detailed information.
  • Reviews daily task list with employees and assigned tasks for completion.
  • Explains goals and expectations required of trainees.
  • Manages performance issues with delivery team members.
  • Promotes safe working conditions by monitoring safety procedures and equipment - delivery fleet vehicles.
Long Island Fqhc - Facilities Assistant
Freeport, NY, 01/2017 - 07/2020
  • Utilized maintenance management software to monitor and review workflows and identify areas for improvement.
  • Managed systematic maintenance program to prevent equipment and systems failures.
  • Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
  • Coordinated with vendors to perform preventive maintenance work at facility.
  • Oversaw vendor-provided building, janitorial, pest control and landscaping services.
  • Conducted regular inspections on building systems to verify proper operating conditions.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.
  • Performed janitorial, sweeping, mopping, trash removal and cleaning duties.
  • Assembled and arranged conference and facility equipment in designated rooms per event requirements.
  • Collected and transferred library materials between library locations.
Great River Construction - Sub-Contractor
City, STATE, 06/2016 - 01/2017
  • Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Maintained baseline safety knowledge to improve deficient areas and meet code.
  • Installed structures or fixtures using hand or power tools per plan drawings.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Chick-Fil-A Noblesville/SR - Senior Director/Training Director
City, STATE, 06/2007 - 06/2016
  • Oversaw operations for $2.5 million restaurant, increasing sales to $5 million per year.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Reconciled daily transactions, balanced cash registers and payroll, employee schedules.
  • Served as Executive Director.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Improved presentation and sales approaches to increase revenue.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Explained goals and expectations required of trainees, while training new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Delegated work to staff, setting priorities and goals.
  • Distributed food to service staff for prompt delivery to customers.

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Resume Overview

School Attended

  • Ohio Christian University
  • Luzerne County Community College

Job Titles Held:

  • Delivery Manager
  • Facilities Assistant
  • Sub-Contractor
  • Senior Director/Training Director

Degrees

  • BA
  • AA

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