Delivery Manager resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

To contribute in reaching a company's strategic plan and business objectives by using my knowledge and skills.

  • Supplier Management: Proven ability to initiate and extend critical relationships to both internal and external customers
  • Third party supplier governance and relationship management experience and expertise
  • Project Management with dedication to seeing tasks and projects to completion, while providing consistent follow-up
  • Excels in team leadership and management of internal/external team members
  • Personal commitment to quality and integrity
  • Exceptional time management skills, extremely organized and detail oriented
  • Proficient in Microsoft Word, Excel, PowerPoint, Internet, Windows, EPIN, Quicken, QuickBooks Pro, WordPerfect, Lotus 1-2-3, Access, Minitab, Planet Bar Coding, and Postal IMB
08/2014 to 08/2015
Delivery Manager Epam Systems Inc CA, State,
  • Manage 3rd party/external supplier relationships within production which includes but is not limited to: Risk Management Contract development and enforcement Manage Third Party performance Maximize value for spend Service our LOB stakeholder needs Attend Third Party Onsite Assessments as the vendor subject matter expert Establish requirements and contract ownership for suppler and ongoing monitoring and ensure agreements are compliant Validate budget compliance and overall spend awareness Communicate changes in supplier scope of work, SLA's and performance Manage performance of the supplier by creating scorecards that reflect any contractual SLA's and escalate any issues Conduct periodic performance reviews and communicate performance and issues with supplier and internal LOB Utilize corporate standard tools to support Third Party Oversight life cycle Ensure timely resolution to any risk remediation action plans found during onsite assessments Coordinate with Third Party Oversight and other LOB's to conform to all corporate policies and procedures.
06/2006 to 09/2014
Print/Materials Lead/Team Leader JPMorgan Chase Chase Card Services City, STATE,
  • Managed external merchant relationships within production including assistance with third party assessments and scorecards Project management within line of business and across several business segments to improve production, quality; create cost savings and present results to upper management Work across functional lines to develop and recommend departmental procedures and ensure implementation.
  • Managed a functional team of exempt and non-exempt employees within production operations.
  • Quality and productivity of team including adherence to departmental procedures.
  • Manage development of strategic vision, competitive position in marketplace, explore alternative sourcing opportunities Supervision and training of other print buyers/production managers.
  • Monitor timelines for all campaigns within functional team.
  • Estimating and preparing production schedules for ad-hoc marketing, Direct Mail, and Portfolio campaigns.
  • Strong understanding and experience with data processing, postal requirements, imaging technology and industry standards.
01/2005 to 06/2006
Print/Materials Associate , ,
  • Production management, print execution of Direct Mail Credit Card packages and supplier selection for timely completion of campaigns and project.
  • Purchasing and production of printing, paper and lettershop services required for the execution of direct mail, provided guidelines for development of materials that meet CPP, manufacturing and postal requirements.
  • Ensure quality and deliverables of all material within established timelines.
  • Selection and management of suppliers that included - final pricing of all campaigns and reporting of results to Marketing; direct purchase order preparation and distribution of purchase orders to suppliers.
  • Development of processes and procedures that meet audit requirements and improve quality, timeliness and cost.
  • Onsite Press checks that included, onsite audits as required by business or partner.
  • Estimating and preparing production schedules for DM and ad-hoc projects.
Expected in 1999
B.S: Business Administration Business Management
University of Delaware - Newark, DE
Business Administration Business Management

ad, budget, competitive, Credit, data processing, detail oriented, Direct Mail, Estimating, functional, imaging, Lotus 1-2-3, marketing, development of materials, Access, Excel, PowerPoint, Windows, Microsoft Word, Minitab, performance reviews, policies, Press, pricing, processes, Production management, Coding, Project Management, Purchasing, Quality, QuickBooks Pro, Quicken, reporting, Risk Management, SLA, strategic, Supervision, Supplier Management, supplier selection, time management, vision, WordPerfect

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Resume Overview

School Attended

  • University of Delaware

Job Titles Held:

  • Delivery Manager
  • Print/Materials Lead/Team Leader
  • Print/Materials Associate


  • B.S

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