Delivery Lead Resume Example
Scrum Master and UAT Lead with 10 years of experience. Well-versed in coordinating banking, E-Commerce,insurance ,security projects with global teams.Looking for new and challenging opportunities that allow me to leverage my leadership skills.
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Accenture Contractor Jobs – Augusta , ME
Managed the replacement of UCSF's legacy identity system with a similar commercial offering from Hitachi ID.This was the largest project in UCSF's 2019 portfolio, impacting over 50,000 + Employees, Students, Residents / Fellows, and Affiliate users across UCSF.Also 700 Door Authorizers, 250 Reporting Users, and 40 Integrated Systems.
- Implemented quality-engineering methodologies to support QA activities and created a defect management process in Service Now
- Managed a cross-functional team that included a Business Analyst; a User Experience Designer;multiple Subject Matter Experts; Internal Developers; Vendor Consultants; QA Testers; UAT Testers;and a Training & Communications Lead.
- Directed 7 different system integration teams for the Web Services for generating new identities and 15 upstream systems for File Transfer testing for receiving, ingesting, and processing data.
- Led UAT effort and Trained 1000+ end users on how to use the new system, and validated the new patches going into production.
- Responsible for decomposition of work initiatives into Epics and Features which are then utilized to support user story development at Scrum level.
- Led the stakeholders meeting to identify product quality goals and KPIs and acted as the first line of contact for post-production support and business users by ensuring stability of business-critical processes and associated application infrastructure.
Selected Accomplishments
- Implemented and helped to launch the Identity Access Management (IAM) system for UCSF Medical Center.
Metlife, Inc. – Tacoma , WA
Autodesk Desktop Product Delivery -Objective of this initiative was to delight customers with simplified subscription model experience that delivers unique and continuous value by ensuring reliable delivery of products, updates and services that are most relevant to their work.
- Led team's transition to Agile development in 2 months and worked closely with geographically distributed teams and managed planning, backlog grooming and implementation.
- Led governance initiative for 100's of Autodesk product teams and external customers in troubleshooting issues related to registering products/updates.
- Prepared QA Status Reports and maintained compliance tracker using smart sheets, created JIRA Kanban boards, and worked as process champion.
Selected Accomplishments
- Slashed the defect count by 80% over 3 consecutive global releases for Autodesk Inc. for almost 100 + products and helped in automating the release process while meeting scope, schedule and quality objectives.
U.S Bank – City , STATE
U. S Bank Mobile Banking applications helps users check account balances, deposit checks, pay bills, transfer card balances, pay a Person (Pop money, Western Union), Text banking etc.
- Responsible for building the processes and documentation of mobile banking requirements from inception through production.
- Established QA team from ground up: began as sole manual tester and grew team over time, implementing quality practices and procedures.
- Co-managed vendors for offshore mobile development teams with development manager, a staff of over 50 analysts, development staff, user experience, and architect resources. Worked with internal team of eight developers, four architects, six user experience, and four functional testers to deliver mobile products.
- Involved in release process, disaster recovery and provided sign-off before Go-Live.Assisted Production support and 24-hour banking teams.
- End-to-end delivery of client application releases to the App Store and Play Store for iOS and Android and tracking the app store comments and reviews from end users.
Selected Accomplishments
- Led and helped to launch the first U.S Bank mobile banking application on IOS & Android devices.
- Collaborated with a team of 14 product owners, UX team ,Dev Team for launching the U.S Bank first mobile micro-site, Accessibility program and U.S Bank Advanced Security Application using Biometrics with voice authentication.
Applause – City , STATE
- Worked on 100's of E Commerce Mobile app's, Websites,Desktop Applications, Mobile Handsets and Communication Software projects.
Selected Accomplishments
- Rated as "Gold" Certified after a month and also received bonus from different clients.
CSM - Certified Scrum Master (Scrum Alliance) - 2016
ISTQB Tester - The International Software Testing Qualifications Board- 2008
ISO 9001 - Internal Auditor- 2008
UC Berkeley Extn - City
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Resume Overview
School Attended
- UC Berkeley Extn
- Bharatiyar University
- Mahatma Gandhi University
Job Titles Held:
- Delivery Lead
- Scrum Master & Product Delivery Lead
- Mobile Banking Business Line Lead
- Senior Test Consultant
Degrees
- Project Management : 2016
Master of Science : Computer Applications
Bachelor of Science : Computer Applications
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