Finance professional with broad experience in various aspects of accounting, auditing, financial management, operations, transitions and transformations. Deep domain experience with end-to-end BPO/KPO operations in the areas of residential mortgage, commercial real estate finance and property management.
Multi-faceted role with wide ranging responsibilities including client account management, solution development, service delivery and operational excellence.
Client Account Management - Currently manage approx. $3 Million of annual revenue in both residential and commercial credit services.
Solution Development - Created multiple offshore/rightshore operational solutions with direct impact to cost and quality metrics.
Service Delivery - Accountable for the service delivery operations for two key clients. Responsible to ensure that all operational and client service level targets are met.
Operational Excellence - Review and oversight for cost to serve initiatives with annual targets in excess of $2 Million.
Accountable for offshore/rightshore based solution development, implementation and transitions of new business opportunities to the offshore delivery platform.
Re-engineered the end-to-end mortgage service practice and managed the implementation of the offshore processes within the solution. Also, implemented the right-shore delivery model for the residential loan modification practice.
Accountable for managing key client relationships within the Capital Markets and Commercial Real Estate Finance vertical. Managed annual contract value in excess of $5 Million.
Transitioned multiple processes within the Commercial Real Estate Finance and Commercial Servicing practices to the offshore service delivery platform. Solution and oversight of implementation of specialized software applications for key clients in the CMBS market.
Responsible for managing client expectations and SLA's of the Commercial Mortgage Group's products and services. Coordinated with the US Business Leaders on capacity and workflow planning, creating process management tools for new clients, structuring teams for projects and assignments, and evaluation of employees. Involved in the designing US Real Estate and Commercial Mortgage Services training programs. Handled a team of 5 Assistant Managers, 25 Senior Analysts and 70 Analysts.
Joined as a Financial Analyst in August 2001. Primary responsibility was to handle the Real Estate Valuation, Asset Summary preparation and Due Diligence Analysis for clients in the Commercial Real Estate Finance arena. Independently involved in making complex models, sensitivity analysis reports and in setting up spreadsheet solutions including using ARGUS / DYNA valuation software.
As part of the Chartered Accountant Firm (CPA firm), was responsible for auditing and finalizing the financial statement of accounts for clients. Responsibilities included advising clients on various mutual funds, debt market and tax saving schemes. Also involved in budgeting, financial forecasting and preparation of specialized project reports for clients. Core competency areas were financial forecasting and preparation of project reports for Bank/Venture Capital funding.
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