Delivery Coordinator resume example with 15 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Results-oriented manager with broad experience in all areas of retail management, including sales development, shortage reduction, high customer service levels, and overall Operation and HR functions.. Ability to set and achieve aggressive sales goals. Proven ability to develop a detailed, result driven plan and execute with success. 24 Years retail management experience. Excellent leadership and communication skills. Strong operations background focusing on budget allocation and expense control. Consistent staff development, retention and training. Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress. Proficient in applicable regulations and providing subject matter expertise on delivery operations. Over 2 Years of experience devising most effective routes to amplify efforts.
Skills
Operations Leadership
Customer Service
Employee Relations
Inventory Management
Interpersonal Communication Skills
Delivery and Shipment Records
Efficient Routing
Customer Retention
Vendor Contracts
Operational Efficiency
Administrative Support
DOT Regulations
Accounts Payable and Accounts Receivable
Route Planning
Work History
Delivery Coordinator, 02/2021 to Current Surterra Holdings – Saint Petersburg, FL,
Worked with vendors to schedule more than 22 daily pickups and 150 weekly deliveries.
Obtained product specifications along with delivery address, date and contact information.
Scheduled deliveries, monitored progress and communicated updates to customers.
Inspected merchandise for damage and accuracy against order documents.
Consulted with customers about delivery and order preparation requests.
Managed, transmitted and filed delivery paperwork.
Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Tracked delivery information, mileage and fuel use while on shift.
Completed and submitted logs and paperwork every day to maintain records.
Verified load against delivery ticket before beginning every shift.
Completed paperwork using neat and legible handwriting.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Communicated regularly with 3PL for delivery route details and changes.
Informed customers of discounts, special offers and programs to enhance customer experience.
Interpreted maps and followed written and verbal directions.
Reported customer questions, issues and complaints to management.
Department Manager Admin/Customer Head Cashier/RTM, 04/2006 to 02/2015 Brakes Plus – Papillion, NE,
Responsible for Department operations management of large retail store
Management: Supervised team of sales associates, developing skills in sales, customer service, product placement and store image
Managed payroll for staff of 125, generated associate schedule and ordered supplies
Made exceptions to customer service policies where appropriate and necessary to satisfy customers (e.g
Price adjustments, merchandise holds and refunds, check acceptances).
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Approved regular payroll submissions for employees.
Store Manager, 07/1998 to 01/2001 Lakeshore Learning Materials – Albuquerque, NM,
Revenue goals, payroll, charged with full responsibility for team and department P&L, impacting sales growth, driving profit margins and conducting cost-benefit analysis
Executed sales strategy by implementing current advertisements
Supervised stocking crew to ensure merchandise flow to sales floor
Coordinated loss prevention and safety assessments
Employee Relations: Oversaw employee relations, adding additional associates, ensuring terminations were delivered consistently and building morale through team building efforts to increase employee retention
Inventory Control: Worked hand in hand with vendors and suppliers, overseeing supply ordering under strict budgetary constraints while controlling inventory through shortage and loss prevention initiatives.
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for staff of 15employees.
Supervised guests at front counter, answering questions regarding products.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Protected store from loss or theft by setting and enforcing clear security policies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Performed statistical analyses to gather data for operational and forecast team needs
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
Coached sales associates on product knowledge by using wide variety of training tools
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Completed point of sale opening and closing procedures
Assistant Store Manager, 05/1996 to 06/1998 Superamerica – City, STATE,
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff of 17, enabling them to improve skills, achieve daily objectives and attain advancement.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Maintained positive customer relationships by responding quickly to customer service inquiries
Walked through store areas to identify and proactively resolve issues negatively impacting operations
Performed statistical analyses to gather data for operational and forecast team needs
Processed payments for credit and debit cards and returned proper change for cash transactions
Reconciled daily sales transactions to balance and log day-to-day revenue
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement
Education
Associate of Applied Science: Criminal Justice, Expected in 06/2023 Eastern Gateway Community College - Steubenville, OH GPA:
High School Diploma: , Expected in 1993 Cambridge Isanti High School - Cambridge, MN, GPA:
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Resume Overview
School Attended
Eastern Gateway Community College
Cambridge Isanti High School
Job Titles Held:
Delivery Coordinator
Department Manager Admin/Customer Head Cashier/RTM