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Delivery Coordinator resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Results-oriented manager with broad experience in all areas of retail management, including sales development, shortage reduction, high customer service levels, and overall Operation and HR functions.. Ability to set and achieve aggressive sales goals. Proven ability to develop a detailed, result driven plan and execute with success. 24 Years retail management experience. Excellent leadership and communication skills. Strong operations background focusing on budget allocation and expense control. Consistent staff development, retention and training. Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress. Proficient in applicable regulations and providing subject matter expertise on delivery operations. Over 2 Years of experience devising most effective routes to amplify efforts.

Skills
  • Operations Leadership
  • Customer Service
  • Employee Relations
  • Inventory Management
  • Interpersonal Communication Skills
  • Delivery and Shipment Records
  • Efficient Routing
  • Customer Retention
  • Vendor Contracts
  • Operational Efficiency
  • Administrative Support
  • DOT Regulations
  • Accounts Payable and Accounts Receivable
  • Route Planning
Work History
Delivery Coordinator, 02/2021 to Current
Surterra HoldingsSaint Petersburg, FL,
  • Worked with vendors to schedule more than 22 daily pickups and 150 weekly deliveries.
  • Obtained product specifications along with delivery address, date and contact information.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Inspected merchandise for damage and accuracy against order documents.
  • Consulted with customers about delivery and order preparation requests.
  • Managed, transmitted and filed delivery paperwork.
  • Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Verified load against delivery ticket before beginning every shift.
  • Completed paperwork using neat and legible handwriting.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Communicated regularly with 3PL for delivery route details and changes.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Interpreted maps and followed written and verbal directions.
  • Reported customer questions, issues and complaints to management.
Department Manager Admin/Customer Head Cashier/RTM, 04/2006 to 02/2015
Brakes PlusPapillion, NE,
  • Responsible for Department operations management of large retail store
  • Management: Supervised team of sales associates, developing skills in sales, customer service, product placement and store image
  • Managed payroll for staff of 125, generated associate schedule and ordered supplies
  • Made exceptions to customer service policies where appropriate and necessary to satisfy customers (e.g
  • Price adjustments, merchandise holds and refunds, check acceptances).
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
Store Manager, 07/1998 to 01/2001
Lakeshore Learning MaterialsAlbuquerque, NM,
  • Revenue goals, payroll, charged with full responsibility for team and department P&L, impacting sales growth, driving profit margins and conducting cost-benefit analysis
  • Executed sales strategy by implementing current advertisements
  • Supervised stocking crew to ensure merchandise flow to sales floor
  • Coordinated loss prevention and safety assessments
  • Employee Relations: Oversaw employee relations, adding additional associates, ensuring terminations were delivered consistently and building morale through team building efforts to increase employee retention
  • Inventory Control: Worked hand in hand with vendors and suppliers, overseeing supply ordering under strict budgetary constraints while controlling inventory through shortage and loss prevention initiatives.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for staff of 15employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Coached sales associates on product knowledge by using wide variety of training tools
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Completed point of sale opening and closing procedures
Assistant Store Manager, 05/1996 to 06/1998
SuperamericaCity, STATE,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff of 17, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement
Education
Associate of Applied Science: Criminal Justice, Expected in 06/2023
Eastern Gateway Community College - Steubenville, OH
GPA:
High School Diploma: , Expected in 1993
Cambridge Isanti High School - Cambridge, MN,
GPA:

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Resume Overview

School Attended

  • Eastern Gateway Community College
  • Cambridge Isanti High School

Job Titles Held:

  • Delivery Coordinator
  • Department Manager Admin/Customer Head Cashier/RTM
  • Store Manager
  • Assistant Store Manager

Degrees

  • Associate of Applied Science
  • High School Diploma

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