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Delivery Coordinator Resume Example

Resume Score: 80%

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DELIVERY COORDINATOR
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress. Proficient in applicable regulations and capable of providing subject matter expertise on delivery operations. Prepared to apply [Number] years' experience to a dynamic position in a fast-paced environment. History of maintaining smooth and efficient delivery operations with highly satisfied customers. Well-organized and proactive with a good grasp of business operations, customer needs and delivery practices. Proficient in [Software].

Skills
  • Merchandise inspections
  • Delivery monitoring
  • Delivery claims
  • Palletizing skills
  • Team building
  • Organization
  • Supervision
  • Customer service
  • MS Office
  • Stored goods retrieval
  • Shipping method determination
  • Shipping processes
  • Goods classification
Work History
Delivery Coordinator10/2018 to 07/2019
Company Name – City, State
  • Consulted with customers about delivery and order preparation requests.
  • Managed, transmitted and filed delivery paperwork.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Obtained all pertinent information on orders including product specifications along with delivery address, date and contact information.
  • Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Inspected merchandise for damage and accuracy against order documents.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
Sales Associate03/2017 to 06/2018
Company Name – City, State
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Closed over $[Amount] in sales each [Timeframe], including preparing contracts and processing order forms.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Customer Service Associate09/2014 to 04/2015
Company Name – City, State
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Provided basic technical support for clients on wide range of [Type] company products.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Supported senior management in executive decision-making by drafting informative reports.
Education
High School Diploma05/2004Kauai Christian Acadamey - City
Associate of Arts: Bible Studies06/2007Harvest Baptist Bible Colloge- City
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Resume Overview

School Attended

  • Kauai Christian Acadamey
  • Harvest Baptist Bible Colloge

Job Titles Held:

  • Delivery Coordinator
  • Sales Associate
  • Customer Service Associate

Degrees

  • High School Diploma 05/2004
    Associate of Arts : Bible Studies 06/2007

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