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deli customer service representative resume example with 15 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Hardworking deli customer reps bring in 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Stock management
  • Report preparation
  • Stocking and replenishing
  • Recordkeeping strengths
  • Order fulfillment
  • Staff education and training
  • Multi-line phone talent
  • Money handling abilities
  • Training development aptitude
  • Professional telephone demeanor
Work History
09/2019 to 05/2020
Deli Customer Service Representative Whole Foods South Weymouth, MA,
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assessed caller accounts to determine what department they're looking for identify service needs and resolve issues.
  • Kept the deli along with our dishes and buffet areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
02/2013 to 07/2016
Retail Store Manager Starbucks Arverne, NY,
  • Optimized store displays and appearance via strategic merchandising.
  • Drafted invoices for completed work.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted orders for new inventory.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained new employees on proper protocols and customer service standards.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Analyzed customer levels and planned resources according to needs.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Generated spreadsheets detailing sales information.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Increased profit by streamlining operations.
  • Completed routine store inventories.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Designed improvement plans.
  • Walked around facility frequently to check activities.
03/2002 to 05/2014
Store Manager Northern Tool Waco, TX,
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Oversaw, trained and encouraged up to 10 traines, promoting culture of efficiency and performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Created work schedules according to sales volume and number of employees.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
11/2002 to 09/2012
Shelf Stocker Novo Building Products Littleton, NH,
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Performed regular segment cycle counts and our quarterly i-nventory audits to maintain accurate records.
  • Supported promotional plans by updating signage with price changes.
  • Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Restocked supplies, cleaned common surfaces and replaced linens between appointments.
  • Unloaded arriving product stock and moved to store display areas.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
Education
Expected in to to
No Degree: Business Administration And Management
Lamar University - Beaumont, TX,
GPA:
Expected in 05/2003 to to
High School Diploma:
Bridge City High School - ,
GPA:
  • Elected Captain of Strutters
Affiliations
  • Society of Human Resources
Certifications
  • Salesforce
  • Certified Associate in Project Management (CAPM)
  • ServSafe
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Lamar University
  • Bridge City High School

Job Titles Held:

  • Deli Customer Service Representative
  • Retail Store Manager
  • Store Manager
  • Shelf Stocker

Degrees

  • No Degree
  • High School Diploma

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