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Deli Customer Service Representative Resume Example

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DELI CUSTOMER SERVICE REPRESENTATIVE
Summary

Dependable deli team member completes all tasks efficiently. Trained in sanitation and cleaning procedures, inventory rotation and customer relations.

Committed cash handler with 3 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.

Skills
  • Sanitation and safety standards
  • Inventory rotation
  • Inventory checks
  • Register operations
  • Food Services
  • Cleaning and sanitizing
  • Signage and pricing accuracy
  • Stocking of food cases
  • Product Knowledge
  • Sales expertise
  • Effective customer communication
  • Safe food handling
  • Active listening
  • Inbound and outbound calling
  • Technologically savvy
  • Conflict mediation
  • High-energy attitude
  • Product organization
Experience
Company Name | City, StateDeli Customer Service Representative07/2017 - 02/2018
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Cleaned utensils, dishes and glasses for customer use.
  • Completed orders of all sizes according to customer preferences
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Documented and entered special orders for event catering and party trays.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales.
  • Completed orders of all sizes according to customer preferences.
  • Documented and entered special orders for event catering and party trays.
Company Name | City, StateFront End Cashier04/2015 - 07/2017
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Processed sales, returns and exchanges using POS register system.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Input accurate data to keep inventory accounts current and prevent system discrepancies.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Packed and bagged products according to customer preferences.
  • Organized all register supplies in front end and storage areas.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Kept register terminal area and store clean and orderly.
  • Increased sales by suggesting specific purchases to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Arranged updated promotional displays
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Resolved issues regarding customer complaints.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Distributed new merchandise efficiently to different departments.
  • Answered phone calls to assist customers with questions and orders.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Stayed up to date on current item discounts to support promotions.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues regarding customer complaints.
  • Processed returned items in accordance with store policy.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Accurately handled payments daily in cash and credit cards payments.
Company Name | City, StateCashier06/2014 - 05/2015
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new employees in cashiering procedures and offering assistance.
  • Received payments and issued receipts.
  • Resolved issues regarding customer complaints.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed transactions daily with exceptional accuracy.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Increased sales by suggesting specific purchases to customers.
  • Resolved issues regarding customer complaints.
  • Received payments and issued receipts.
  • Trained new employees in cashiering procedures, offering assistance.
  • Increased sales by suggesting specific purchases to customers.
  • Processed transactions daily with exceptional accuracy.
  • Processed transactions daily with exceptional accuracy.
  • Received payments and issued receipts.
  • Trained new employees in cashiering procedures,and offering assistance.
  • Resolved issues regarding customer complaints.
  • Increased sales by suggesting specific purchases to customers.
  • Resolved issues regarding customer complaints.
  • Trained new employees in cashiering procedures, and offering assistance.
  • Received payments and issued receipts.
  • Increased sales by suggesting specific purchases to customers.
  • Processed transactions daily with exceptional accuracy.
Education and Training
Lanier High School | City, StateHigh School Diploma
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Resume Strength
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Resume Overview

School Attended

  • Lanier High School

Job Titles Held:

  • Deli Customer Service Representative
  • Front End Cashier
  • Cashier

Degrees

  • High School Diploma

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