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deck supervisor customer service representative resume example with 11 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Professional, courteous, and energetic Customer Service Call Center Representative with over 25 years of experience in Customer Service and Support. Customer-focused collaborator offering expertise in MS Office, time management and active listening. Dedicated to accurately and efficiently achieving customer satisfaction while respectfully maintaining client confidentiality. Meticulously organized with experience toggling among multiple resources for the creative solutions to the tough problems all while correctly documenting the client interaction within the company CRM database.

Skills
  • Microsoft Office Suite Expertise
  • Extraordinary Customer Service
  • Collaborator
  • Multiple-line telephone systems
  • Schedule Management
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • High-Energy and Cheerful Outlook
  • Meticulously Organized
  • Extraordinary verbal and written communication
Experience
01/2020 to 04/2022
Deck Supervisor/Customer Service Representative Spectrum Elyria, OH,
  • Reviewed student progress reports with parents, addressed any concerns, oversaw evaluations of students for appropriate level and promoted swimmers when warranted.
  • Supervised team of 18 employees, promoting positive work environment through effective communication, active engagement and direct assistance while assuring adherence to company curriculum & policy.
  • Maintained safety of all persons within the pool deck by coordinating lifeguards and monitoring class control.
  • Received "meets expectations" or "exceeds expectations" on all performance reviews
  • Collaborated with others to discuss new Customer Engagement opportunities.
  • Leveraged iClassPro and Salesforce skills to input and compile data gathered from various sources.
07/2019 to 10/2019
Technical Support Call Center Representative Whole Foods Columbia, MD,
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Maintained accuracy of company CRM software by updating customer records and documenting all customer interactions.
  • Input customer service orders and track orders through to completion.
12/2018 to 04/2019
Customer Service Team Member Whole Foods Dayton, OH,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening checklists to ensure smooth restaurant operations.
10/2018 to 12/2018
Customer Service Team Member The Tjx Companies, Inc. Maryville, TN,
  • Demonstrated strong knowledge of store services, products and policies.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Followed established procedures and requirements for safe food handling, storage and service.
08/2017 to 10/2018
Customer Service Associate Whole Foods Flagstaff, AZ,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Assisted customers with payments, product questions and operation of gasoline pumps.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Upheld quality control policies and procedures to increase customer satisfaction.
01/2012 to 03/2013
Customer Service Team Member Cape Cod Veterinary Specialists Dedham, MA,
  • Answered customer inquiries with courtesy and accuracy.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
05/2008 to 12/2008
Veterinary Technician Assistant Banfield Pet Hospital City, STATE,
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared and labeled medications and instructed client on administration.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Operated anesthesia, oxygen and monitoring equipment.
10/2004 to 12/2006
Provider Response Call Center Representative MedSolutions Inc. City, STATE,
  • Enhanced client satisfaction ratings by resolving disputes and partnering with healthcare providers to clarify issues.
  • Informed ordering physicians of procedure denials and appeal options per the reviewing physician.
  • Handled more than 100 calls each day with consistent high satisfaction ratings on performance reviews.
  • Appointed department's go-to-person for employees questions regarding policies, procedures, and use of company CRM software
09/2001 to 08/2004
Office Assistant/Scheduling Coordinator MedSolutionsProCare One Nurses Staffing City, STATE,
  • Managed schedules for 300 Licensed Practitioners to keep shifts properly staffed.
  • Developed effective scheduling processes to achieve production objectives.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Copied and faxed important information for staff and client records.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Education and Training
Expected in to to
Associate of Applied Science: Limited Scope Radiology Technology
High Tech Institute - Nashville, TN,
GPA:
  • DID NOT GRADUATE
  • School lost its accreditations and permanently closed before I could graduate
  • Attended Aug 2008 - Dec 2009
Expected in 05/1996 to to
High School Diploma:
Franklin High School - Franklin, TN,
GPA:

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Resume Overview

School Attended

  • High Tech Institute
  • Franklin High School

Job Titles Held:

  • Deck Supervisor/Customer Service Representative
  • Technical Support Call Center Representative
  • Customer Service Team Member
  • Customer Service Team Member
  • Customer Service Associate
  • Customer Service Team Member
  • Veterinary Technician Assistant
  • Provider Response Call Center Representative
  • Office Assistant/Scheduling Coordinator

Degrees

  • Associate of Applied Science
  • High School Diploma

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