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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Accomplishments
  • Exceeded corporate target for customer satisfaction for months in a row.
  • Managed call flow with up to 40 calls in queue per minute. 
  • Promoted to Dealer Escalations Team in 2015
Skills
  • Microsoft Word
  • Power Point
  • Data Entry
  • PowerPoint/Excel
  • Internet Explorer
  • Google
  • Leadership
Experience
Dealer Service Representative, 05/2015 to Current
KidkraftDallas, TX,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Customer Recovery Representative, 09/2012 to 02/2015
Busch's, Inc.Greater Detroit Area, MI,
  • Developed new client retention strategies resulting in an increase of over 70%.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Provided cross training to 25 staff members.
  • Trained staff on how to improve customer interactions.
Store Manager, 07/2004 to 09/2012
Aaron's Sales And LeaseCity, STATE,
  • Collect Revenues and Protect Company Assets Act as a customer counselor by discussing benefits of timely lease agreement renewal payments Contact customers directly who have not paid their Lease agreement(s) 
  • Manage the overall sales function of the store – Inside & Outside Sales 
  • Set and achieve weekly and monthly sales goals 
  • Generate new business by developing and implementing community marketing strategies 
  • Confirm customer identification, collect money and obtain customers’ signature on lease agreements 
  • Review and close lease agreements as directed by the General Manager 
Education and Training
Bachelors: Anthropology, Expected in December 2010
Florida A&M University - ,
GPA:
w/ Honors * - Criminal Justice Anthropology
Activities and Honors
Notary Public for the State of Florida
Skills
automotive, cash handling, Interpersonal Skills, Criminal Justice, clients, customer service, Data Entry, e-mail, financial accounting, forms, forth, Internet Explorer, Leadership, Listening, loss prevention, Managerial, merchandising, Excel, PowerPoint, Power Point, Microsoft Word, oil, presenting, Problem Solver, Processes, quality, Quality Management, rapport, sales, Self Motivated, vehicle inspection, Verbal Communication Skills

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Resume Overview

School Attended

  • Florida A&M University

Job Titles Held:

  • Dealer Service Representative
  • Customer Recovery Representative
  • Store Manager

Degrees

  • Bachelors

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