Day Program Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Goal-oriented professional well-versed in operational practices and regulatory requirements of office environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections. Dependable Office Assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Professional supervisor which continually maintains positive attitude while interacting with demanding clients. Primary point of contact for both in-house and external phone and website queries.

  • Team building
  • Communications
  • Regulatory Compliance
  • Team management
  • Organization
  • MS Office
  • Supervision
  • Budgets
  • Project organization
  • Business operations
  • First Aid/CPR
  • Relationship development
  • Customer service
  • Process improvement
  • NC Interventions Certified
  • Med Admin Certified
  • Filing and data archiving
  • Multi-line phone proficiency
  • Spreadsheet management
  • Administrative support
  • Sorting and labeling
  • Performance improvement
  • Expense reporting
  • Data Entry
  • Scheduling
  • Appointment setting
  • Office administration
Work History
12/2014 to Current Day Program Coordinator Panera Bread Co | Hauppauge, NY,
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with paraprofessionals to understand needs and provide day support services to IDD population
  • Developed team communications and information for starter meetings providing training for new and seasoned paraprofessionals
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in Day program department
  • Supervised team of 40 plus staff
  • Supervised supply inventory office including ordering essentials for group homes as well as any office ordering needs
  • Maintained budget in ordering process for groceries, office supplies and household inventory
  • Work in highly demanding job while keeping calm when any crisis situations arose and still fulfilling work duties.
  • Schedule transportation for all doctors appointment for 42 clients
  • Provided daily schedule for all staff and staff assignments
  • Provide supervisions and evaluations for all staff in Day program department
  • Communicate effectively both orally and in writing with supervisors, staff and clinical team members
  • Create spread sheets for budgeting and staffing purposes
  • Clerical duties as assigned by Finance Coordinator
  • Review and process information to determine conclusion in investigation and or allegation from staff or individuals in group home
01/2013 to 03/2014 Assistant Manager Yai/Nipd Network | Queens, NY,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Coached team on effective upselling and cross-selling methods
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Advanced to keyholder and assistant manager-in-charge in manager's absence
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
03/2005 to 02/2013 Paraprofessional Ralm Inc | City, STATE,
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Reported on student progress, behavior and social skills to guardians
  • Assisted with activities of daily living while in group home setting
  • Facilitated group sessions and provided one-on-one support
  • Organized activities to promote students' social, physical and emotional development
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
  • Streamlined processing procedures for various financial and employee documents to improve traceability
  • Worked with upper management to complete complex projects on tight budgets within specific timelines
06/2001 to 08/2005 Day Program Coord/Lead Classroom Paraprofessional Nova Behavioral Healthcare | City, STATE,
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and self discipline.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Assessed student assignments to check quality and completeness and assign grades.
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Assisted and mentored students in groups of up to 6 students with behavior issues.
  • Assisted with office and clerical duties.
Expected in Bachelor of Science | Psychology Ashford University, San Diego, CA GPA:

Currently enrolled

Expected in Bachelor of Science | Psychology/Criminal Justice University of Mount Olive, Mount Olive, NC GPA:

Incomplete transferred to Ashford University.


Nova Five Points Day School Staff of the Year 2011 & 2012

Ambleside Staff of the Month March 2015, Feb 2016, Jan 2017

Ralm Staff of the Year


Glenda McNeal

1 Industrial Drive

Snow Hill NC 28580


Chelsea Minshew

1 Industrial Drive

Snowhill NC 28580


Barbara Farrow

202 W. Vernon Ave

Kinston NC 28501


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Resume Overview

School Attended
  • Ashford University
  • University of Mount Olive
Job Titles Held:
  • Day Program Coordinator
  • Assistant Manager
  • Paraprofessional
  • Day Program Coord/Lead Classroom Paraprofessional
  • Bachelor of Science
  • Bachelor of Science

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