(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Goal-oriented professional well-versed in operational practices and regulatory requirements of OPWDD environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.

  • MS Office
  • Team management
  • Business operations
  • Problem resolution
  • Project organization
  • Supervision
Franklin Central School Franklin, NY, Expected in 06/2008 High School Diploma : - GPA :
Southern New Hampshire University Hooksett, NH Expected in 09/2016 Associate of Applied Science : Business Management And Healthcare Administration - GPA :
Work History
Developmental Disabilities Resource Center - Day Program Coordinator
CO, State, 09/2018 - Current
  • Hired and mentored well-qualified job applicants for teaching and support staff roles.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Strengthened community engagement strategies to boost program outreach across the Oneonta area.
  • Monitored social media and online sources for industry trends.
  • Resolved staffing problems, improved operations and provided exceptional client support.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles.
  • Outlined, planned and scheduled a variety of activities.
  • Promoted staff engagement and appreciation.
Steak N Shake Co - Direct Support Professional
Bolingbrook, IL, 10/2011 - 09/2018
  • Updated patient files with current information about vitals, behaviors and other data relevant to treatment planning.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
  • Developed rapport to create safe and trusting environment for care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Supervised daily activities and provided assistance when needed.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled and accompanied clients to medical appointments.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Taco Bell - Team Member
City, STATE, 02/2011 - 10/2011
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Contributed to team success by completing jobs quickly and accurately.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Prepped food items for later use to save staff time during busy hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
Franklin Central School - Janitorial Assistant
City, STATE, 06/2008 - 08/2008
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Completed routine floor maintenance, including stripping, sealing and finishing.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.

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Resume Overview

School Attended

  • Franklin Central School
  • Southern New Hampshire University

Job Titles Held:

  • Day Program Coordinator
  • Direct Support Professional
  • Team Member
  • Janitorial Assistant


  • High School Diploma
  • Associate of Applied Science

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