Jessica Claire
, San Francisco, CA 94105 ,
11/2013 to Current Datacenter Operations Technician Rackspace Hosting | City, STATE,
  • Utilize custom monitoring software and an internal ticketing system to provide customer support Troubleshoot operating system and storage issues including the file system, disk management, and RAID technologies.
  • Troubleshoot local area network (LAN) connectivity and other issues relating to remote access utilizing SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers.
  • Support servers running Microsoft Windows Server, various enterprise server Linux distros, and VMware ESX Servers.
  • Install new and troubleshoot existing fiber connectivity issues.
  • Provide technical communication relating to customer configurations concisely and professionally.
  • Won the "Robbie Supporting leader Award" for acting for the good of the team.
  • A true team player who leads by example and never passes blame.
05/2011 to 11/2013 IT Configuration Technician/Server Technician Ingram Micro | City, STATE,
  • Installation and upgrades of various computer hardware and software Set and configure bios and firmware Hardware and software Configure handheld, mobile, tablet, laptop, PC, router devices Install, Setup, and Test configurations per customer specific build instructions Perform Level III troubleshooting on peripherals and quality inspections on daily workflow Work with other internal departments (Quality Assurance, Engineering, Sales, etc.) to help streamline procedures and identify process improvements for efficiency.
10/2010 to 05/2011 Apple Repair Technician Flextronics, Aerotek Staffing | City, STATE,
  • Diagnosed and repaired Apple laptops.
  • Improved customer satisfaction by performing accurate and timely troubleshooting providing solutions to problems.
  • Earned reputation for good attendance and diligent work.
  • Over the past several years in data center I 've collaborated with various teams to solve customer problems and meet our goals and SLA, especially in a cloud environment where an uptime upwards of triple nines is the goal.
  • I've had a high individual KPI year over years and I've been a contributor and a scribe for RCA(root cause analysis) processes where my inputs have helped developed procedures and policies to help eliminate or mitigate the actual cause of problems.
  • I've always shared knowledge, helped and trained my team to help us meet our goals and serve our customers better and in the process won the Robbie award at my data center.
  • I'm a fast learner always striving to educate myself more and this has helped me achieved various It and cybersecurity certifications over the years including ISC2 CISSP
Expected in Associate of Applied Science | Computer Network Systems ITT Technical Institute, Cordova, TN GPA:
Expected in Bachelor of Arts | Painting and Drawing University of Science and Technology, Kumasi, GPA:

Results-focused IT professional looking to transition into the Cybersecurity field. With over a decade of IT experience, the last seven years have been in Datacenter operations, involving troubleshooting server and network issues, continuous monitoring, and securing Cloud infrastructure and environment while enforcing compliance and risk management policies. I am motivated to apply experience, education, and superior analytical skills to help improve my next team and employer achieve and exceed their cybersecurity goals. I am excited to begin a new challenge with a successful team and learn new skills.


ISC2 CISSP, CompTIA Security Analytics Professional, CompTIA CySA+, CompTIA Security+, Qualys certified specialists - Vulnerability Management, Splunk certified Core User, AWS Certified Solutions Architect – Associate, LPI Linux Essentials, AWS Certified Cloud Practitioner.

  • Computer hardware, AWS Cloud Architecture, Cloud Security and Compliance,
  • Access and Identity management, Behavioral Analytics
  • Vulnerability Analysis and Management, Threat Intelligence and Management,
  • Cybersecurity Architecture and Analysis, Network security
  • Cyber incident response, IT Risk management, and compliance
  • Basic Python and Bash scripting, Basic Power Shell, Proficiency with IDS/IPS
  • Technologies, working knowledge of Linux and Windows systems administration
  • (Including AD), Proficiency with information security tools such as Qualys,
  • Nessus, Wireshark, Kali Linux, Security onion, Netcat, Tcpdump, Nmap, etc.
  • Proficiency with identifying security threats and using SIEM technology such as
  • Streamline, Scripting
  • AD, Shell
  • Apple, SSH
  • Bash, Systems administration
  • Basic, Team player
  • Hardware, Troubleshoot
  • Computer hardware, Troubleshooting
  • Customer satisfaction, Upgrades
  • Customer support, Workflow
  • IDS
  • Information security
  • Local area network
  • LAN
  • Laptops
  • Linux
  • Access
  • Microsoft Windows
  • Windows
  • Enterprise
  • Network security
  • Operating system
  • Peripherals
  • Python
  • Quality
  • Quality Assurance
  • RAID
  • Risk management
  • Router
  • Sales
  • Servers
  • Excellent work ethic
  • Organization and Time management
  • Written Communication
  • Flexible & Adaptable
  • Interpersonal Communication
  • Customer Service
  • Analytical skills

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School Attended

  • ITT Technical Institute
  • University of Science and Technology

Job Titles Held:

  • Datacenter Operations Technician
  • IT Configuration Technician/Server Technician
  • Apple Repair Technician


  • Associate of Applied Science
  • Bachelor of Arts

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