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data processing customer service representative resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Meticulous data analyst that brings expertise in testing, validating and reformulating models. Employs statistical software to manipulate data and forecast outcomes. Proven history of designing and implementing data collection innovations.

Skills
  • Planning & Organizing
  • Flexible Schedule
  • Reliable & Trustworthy
  • Team Management
  • Team Building
  • Supervision & Leadership
  • Relationship Building
  • Good Work Ethic
  • Conflict Resolution
  • Training & Development
  • Data Management
  • PPE Use
  • People Skills
  • First Aid/CPR
  • Problem Resolution
  • Organizational Skills
  • Critical Thinking
  • Basic Math
  • Friendly, Positive Attitude
  • Fluent in Spanish
  • Active Listening
  • Microsoft Office
Experience
01/2023 to 03/2023
Data Processing Customer Service Representative Community Health System Natchez, MS,
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Maintained databases by creating new records or updating existing ones.
  • Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Coordinated, scheduled and executed in-depth data entry projects.
  • Communicated by telephone and email for routine exchange of information.
  • Transcribed data from source documents using standardized procedures and data recording devices.
  • Input numerical or alphabetical data into computer systems using standardized procedures.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored junior team members and managed employee relationships.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Oversaw warranty counseling process to manage expense controls.
  • Led on- and off-site customer support teams across multiple time zones.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
10/2008 to 06/2011
Research Data Specialist Northside Hospital Loganville, GA,
  • Compiled and reviewed progress data in order to assess timelines and project plans.
  • Created graphs and charts detailing data analysis results.
  • Cleaned and manipulated raw data.
  • Followed industry innovations and emerging trends through scientific articles, conference papers or self-directed research.
  • Designed surveys, opinion polls and assessment tools to collect data.
  • Distilled data to devise solutions related to budgeting, staffing and marketing decisions.
  • Tested, validated and reformulated models to foster accurate prediction of outcomes.
  • Used statistical software to analyze and process large data sets.
  • Developed new functions and applications to conduct analyses.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Applied feature selection algorithms to predict potential outcomes.
  • Recommended data analysis tools to address business issues.
  • Assisted solution providers with definition and implementation of technical and business strategies.
  • Managed performance monitoring and tuning while identifying and repairing issues within database realm.
  • Adept in troubleshooting and identifying current issues and providing effective solutions.
  • Collaborated with solution architects to define database and analytics engagement strategies for operational territories and key accounts.
  • Trained non-technical users and answered technical support questions.
  • Worked as part of project teams to coordinate database development and determine project scopes and limitations.
  • Identified key use cases and associated reference architectures for market segments and industry verticals.
  • Planned and installed database management system software upgrades to enhance systemic performance.
  • Created and implemented complex business intelligence solutions.
  • Collected, outlined and refined requirements, led design processes and oversaw project progress.
  • Developed and managed enterprise-wide data analytics environments.
  • Created conceptual, logical and physical data models for use in different business areas.
  • Wrote and coded logical and physical database descriptions, specifying identifiers of database to management systems.
  • Established and determined optimum values for database parameters using manuals and calculators.
01/2002 to 02/2007
Data Analyst Ho Chunk Usa ● Sioux City, IA,
  • Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables.
  • Worked with internal teams to understand business needs and changing strategies.
  • Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
  • Recommended metrics and models based on observed trends.
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Gathered and organized data to analyze current industry trends.
  • Identified needs of customers promptly and efficiently.
  • Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Collected, tracked and evaluated current business and market trend data.
  • Analyzed competitive market strategies through related product, market or share trends.
  • Disseminated information regarding tools, reports or metadata enhancements.
  • Identified or monitored current and potential customers using business intelligence tools.
  • Synthesized current business intelligence or trend data to support recommendations for action.
  • Provided technical support for existing reports, dashboards or other tools.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled data from source documents prior to data entry.
Education and Training
Expected in 12/2022 to to
Bachelor of Science: Associate of Science in Health
Houston Community College - Houston, TX
GPA:

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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Data Processing Customer Service Representative
  • Research Data Specialist
  • Data Analyst

Degrees

  • Bachelor of Science

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