data processing customer service representative resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Meticulous data analyst that brings expertise in testing, validating and reformulating models. Employs statistical software to manipulate data and forecast outcomes. Proven history of designing and implementing data collection innovations.

  • Planning & Organizing
  • Flexible Schedule
  • Reliable & Trustworthy
  • Team Management
  • Team Building
  • Supervision & Leadership
  • Relationship Building
  • Good Work Ethic
  • Conflict Resolution
  • Training & Development
  • Data Management
  • PPE Use
  • People Skills
  • First Aid/CPR
  • Problem Resolution
  • Organizational Skills
  • Critical Thinking
  • Basic Math
  • Friendly, Positive Attitude
  • Fluent in Spanish
  • Active Listening
  • Microsoft Office
01/2023 to 03/2023
Data Processing Customer Service Representative Community Health System Natchez, MS,
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Maintained databases by creating new records or updating existing ones.
  • Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Coordinated, scheduled and executed in-depth data entry projects.
  • Communicated by telephone and email for routine exchange of information.
  • Transcribed data from source documents using standardized procedures and data recording devices.
  • Input numerical or alphabetical data into computer systems using standardized procedures.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored junior team members and managed employee relationships.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Oversaw warranty counseling process to manage expense controls.
  • Led on- and off-site customer support teams across multiple time zones.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
10/2008 to 06/2011
Research Data Specialist Northside Hospital Loganville, GA,
  • Compiled and reviewed progress data in order to assess timelines and project plans.
  • Created graphs and charts detailing data analysis results.
  • Cleaned and manipulated raw data.
  • Followed industry innovations and emerging trends through scientific articles, conference papers or self-directed research.
  • Designed surveys, opinion polls and assessment tools to collect data.
  • Distilled data to devise solutions related to budgeting, staffing and marketing decisions.
  • Tested, validated and reformulated models to foster accurate prediction of outcomes.
  • Used statistical software to analyze and process large data sets.
  • Developed new functions and applications to conduct analyses.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Applied feature selection algorithms to predict potential outcomes.
  • Recommended data analysis tools to address business issues.
  • Assisted solution providers with definition and implementation of technical and business strategies.
  • Managed performance monitoring and tuning while identifying and repairing issues within database realm.
  • Adept in troubleshooting and identifying current issues and providing effective solutions.
  • Collaborated with solution architects to define database and analytics engagement strategies for operational territories and key accounts.
  • Trained non-technical users and answered technical support questions.
  • Worked as part of project teams to coordinate database development and determine project scopes and limitations.
  • Identified key use cases and associated reference architectures for market segments and industry verticals.
  • Planned and installed database management system software upgrades to enhance systemic performance.
  • Created and implemented complex business intelligence solutions.
  • Collected, outlined and refined requirements, led design processes and oversaw project progress.
  • Developed and managed enterprise-wide data analytics environments.
  • Created conceptual, logical and physical data models for use in different business areas.
  • Wrote and coded logical and physical database descriptions, specifying identifiers of database to management systems.
  • Established and determined optimum values for database parameters using manuals and calculators.
01/2002 to 02/2007
Data Analyst Ho Chunk Usa ● Sioux City, IA,
  • Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables.
  • Worked with internal teams to understand business needs and changing strategies.
  • Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
  • Recommended metrics and models based on observed trends.
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Gathered and organized data to analyze current industry trends.
  • Identified needs of customers promptly and efficiently.
  • Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Collected, tracked and evaluated current business and market trend data.
  • Analyzed competitive market strategies through related product, market or share trends.
  • Disseminated information regarding tools, reports or metadata enhancements.
  • Identified or monitored current and potential customers using business intelligence tools.
  • Synthesized current business intelligence or trend data to support recommendations for action.
  • Provided technical support for existing reports, dashboards or other tools.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled data from source documents prior to data entry.
Education and Training
Expected in 12/2022 to to
Bachelor of Science: Associate of Science in Health
Houston Community College - Houston, TX

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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Data Processing Customer Service Representative
  • Research Data Specialist
  • Data Analyst


  • Bachelor of Science

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