Creative professional with 13+ years of technical/operational experience, including 9 years of healthcare data/analytics expertise. Effective team leader of 7+ years bridging the gap between business & technical/operational requirements. Working knowledge of implementing and training information technology best practices to 300+ users - integrating diverse systems, networks, and servers. Technical flexibility and passion for learning new technologies. Creative problem-solving skills and critical thinking.
Skills
Deliver Results through Teamwork
Technical support
VPN
VOIP
Data Visualization
R programming
DHCP, DNS, Active Directory
Predictive Modeling
Machine Learning
ETL
Firewall
Java
LAN
Linux
Logistics
Analytical problem solving
Microsoft technology solutions
Strategic service delivery planning
Management Information Systems
Networks
Python
Spanish
Portuguese
English
Data repositories
SQL and databases
Technical data analysis
Education
Maryville University of Saint LouisSt Louis, MO, Expected in 05/2021 ā āMaster of Science:Data Science - GPA:
URCAMP-Universidade Da RegiĆ£o Da CampanhaSantana Do Livramento, Brazil, Expected in 08/2016 ā āBachelor of Science:Information Systems - GPA:
ESEPROSanta Maria, Brazil, Expected in 07/2004 ā āAssociate of Science:Computer Networking And Telecommunications - GPA:
Certifications
Enterprise Copper Certification
Links
https://www.linkedin.com/in/paulorgClaire
Work History
Danaher - Data Integration Engineer Raleigh, NC, 07/2010 - 06/2019
Analyzed and reported healthcare and customer data using ETL and reportgeneration methods.
Analyzed technology assets utilization data to mitigate compliance risks with preventative measures.
Directed project and its implementation of communication systems to increase resources and customer data quality.
Applied data quality practices on purchasing of procurement data to optimize logistics.
Provided a high-quality support to serve stakeholders by analyzing and planning strategies targeted to best practices.
Delivered training to employees on software, IT policies, and best practices to 300+ users to optimize clients' experiences.
Demonstrated expertise in finding solutions for products, features, or services through the designing of technical solutions and leading project teams.
Researched and collected information about bugs of the company management system, solving and escalating for client tickets.
Managed Servers, joined computers with Windows environment, and Linux Mint to the company's domain, thus saving 10K+ dollars in Windows licenses.
Managed Servers, joined computers with Windows environment, and Linux Mint to the company's domain, thus saving 10K+ dollars in Windows licenses.
Windows server's installation and maintenance of backup documents services, Active Directory, DHCP server, and DNS.
Managed and maintained WAN networks, being seven the remote points through MPLS.
Handled the migration of the telephone system, from the analog phone line to VOIP through configuration and implementation of this solution, increasing by 400% the company's extensions and quality of service.
Led the IT team in the delivery of a phone contact solution integrating to the customer database, saving 90% of the department budget.
Resolved security issues through the implementation of a firewall over a Linux environment, adding VPNs for external users. This implementation increased 70% of its security and reduced attack exposure for services and applications.
Demonstrated self-learner and technical proficiency in and learning attitude towards new technologies.
National Automotive Experts - Tecnical Support Analyst Lake Forest, CA, 12/2006 - 05/2010
Managed customer's privacy data, and maintaining it up to date, and following up their issues and solutions.
Offered an exceptional client support to solve problems related to more than 30 applications, both being web applications and Windows applications.
Contributed to team results in fast-paced environments.
Provided support in English and Spanish to foreign countries such as the United States, Canada, United Kingdom, Nordic countries, and Latin America.
Resolved installation issues, connectivity errors, browsers compatibility issues, system configurations, Java application errors (installation and operation) and airline ticket printers.
Such solutions being provided by telephone and jointly using remote connection tools to the clients' PCs).
RCI | Vacation Exchange - Data Entry Specialist City, STATE, 03/2005 - 11/2006
Working as a Data Entry Specialist, I was the link between paper information and computer data, such as contracts, memberships, reports of new customers from the different hotels and resorts.
Monitored database updates and verified for correctness.
Performed data cleansing, improving the timeliness and accuracy of data entry, and accuracy verification.
Analyzed great volumes of data related to contracts, memberships, and reports of customers from resorts and condominiums.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Compiled budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
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