(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Creative professional with 13+ years of technical/operational experience, including 9 years of healthcare data/analytics expertise. Effective team leader of 7+ years bridging the gap between business & technical/operational requirements. Working knowledge of implementing and training information technology best practices to 300+ users - integrating diverse systems, networks, and servers. Technical flexibility and passion for learning new technologies. Creative problem-solving skills and critical thinking.

  • Deliver Results through Teamwork
  • Technical support
  • VPN
  • VOIP
  • Data Visualization
  • R programming
  • DHCP, DNS, Active Directory
  • Predictive Modeling
  • Machine Learning
  • ETL
  • Firewall
  • Java
  • LAN
  • Linux
  • Logistics
  • Analytical problem solving
  • Microsoft technology solutions
  • Strategic service delivery planning
  • Management Information Systems
  • Networks
  • Python
  • Spanish
  • Portuguese
  • English
  • Data repositories
  • SQL and databases
  • Technical data analysis
Maryville University of Saint Louis St Louis, MO, Expected in 05/2021 Master of Science : Data Science - GPA :
URCAMP-Universidade Da Região Da Campanha Santana Do Livramento, Brazil, Expected in 08/2016 Bachelor of Science : Information Systems - GPA :
ESEPRO Santa Maria, Brazil, Expected in 07/2004 Associate of Science : Computer Networking And Telecommunications - GPA :

Enterprise Copper Certification

Work History
Danaher - Data Integration Engineer
Raleigh, NC, 07/2010 - 06/2019
  • Analyzed and reported healthcare and customer data using ETL and reportgeneration methods.
  • Analyzed technology assets utilization data to mitigate compliance risks with preventative measures.
  • Directed project and its implementation of communication systems to increase resources and customer data quality.
  • Applied data quality practices on purchasing of procurement data to optimize logistics.
  • Provided a high-quality support to serve stakeholders by analyzing and planning strategies targeted to best practices.
  • Delivered training to employees on software, IT policies, and best practices to 300+ users to optimize clients' experiences.
  • Demonstrated expertise in finding solutions for products, features, or services through the designing of technical solutions and leading project teams.
  • Researched and collected information about bugs of the company management system, solving and escalating for client tickets.
  • Managed Servers, joined computers with Windows environment, and Linux Mint to the company's domain, thus saving 10K+ dollars in Windows licenses.
  • Managed Servers, joined computers with Windows environment, and Linux Mint to the company's domain, thus saving 10K+ dollars in Windows licenses.
  • Windows server's installation and maintenance of backup documents services, Active Directory, DHCP server, and DNS.
  • Managed and maintained WAN networks, being seven the remote points through MPLS.
  • Handled the migration of the telephone system, from the analog phone line to VOIP through configuration and implementation of this solution, increasing by 400% the company's extensions and quality of service.
  • Led the IT team in the delivery of a phone contact solution integrating to the customer database, saving 90% of the department budget.
  • Resolved security issues through the implementation of a firewall over a Linux environment, adding VPNs for external users. This implementation increased 70% of its security and reduced attack exposure for services and applications.
  • Demonstrated self-learner and technical proficiency in and learning attitude towards new technologies.
National Automotive Experts - Tecnical Support Analyst
Lake Forest, CA, 12/2006 - 05/2010
  • Managed customer's privacy data, and maintaining it up to date, and following up their issues and solutions.
  • Offered an exceptional client support to solve problems related to more than 30 applications, both being web applications and Windows applications.
  • Contributed to team results in fast-paced environments.
  • Provided support in English and Spanish to foreign countries such as the United States, Canada, United Kingdom, Nordic countries, and Latin America.
  • Resolved installation issues, connectivity errors, browsers compatibility issues, system configurations, Java application errors (installation and operation) and airline ticket printers.
  • Such solutions being provided by telephone and jointly using remote connection tools to the clients' PCs).
RCI | Vacation Exchange - Data Entry Specialist
City, STATE, 03/2005 - 11/2006
  • Working as a Data Entry Specialist, I was the link between paper information and computer data, such as contracts, memberships, reports of new customers from the different hotels and resorts.
  • Monitored database updates and verified for correctness.
  • Performed data cleansing, improving the timeliness and accuracy of data entry, and accuracy verification.
  • Analyzed great volumes of data related to contracts, memberships, and reports of customers from resorts and condominiums.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Compiled budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.

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School Attended

  • Maryville University of Saint Louis
  • URCAMP-Universidade Da Região Da Campanha

Job Titles Held:

  • Data Integration Engineer
  • Tecnical Support Analyst
  • Data Entry Specialist


  • Master of Science
  • Bachelor of Science
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