Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Profile

As IT Project Manager extenstive experience in developing Project Scopes,creating work Plans, estimating budgets & Identifying resources.
Proven experience in identifying & managing risks for infrastructure projects. Skilled at Vendor Management, developing Client relationships and delivering project objective in a demanding customer setting.
Proven capability in Infrastructure management, Asset management & have Sound understanding of Data Center Power & Cooling Strategies. Experienced in Data Center Operations with 11 years of experience in leading a Team of UNIX,WINDOWS ,Storage & Backup professionals. Expertise in building and leading Technical Teams for supporting and executing complex AIX,WINTEL, SAN & other IT Infrastructure projects. Expert in the technical, conceptual and content development of Infrastructure Projects. Proven ability to drive large SAN & Storage deployments and Migrations. Well versed in ITIL concepts, Incident management, Problem Management & Change Management.

Summary of Skills
  • Project Management
  • Data Center Lead
  • IT Manager
  • IT compliance
  • Change & Release Management
  • Disaster Recovery
  • Business Continuity
  • IT Service Management.
  • Strong communication skills
  • Managing tight deadlines
Relevant Experience
  • Excellent communication skills and Leadership qualities to work in a divers, multicultural large Corporation.
  • IT governance, including strategic design, executive reporting and process management;
  • Well versed in all phases of a project life Cycle begining with project initiation, planning, execution,monitoring & control upto closure. 
  • Expertise in Data Center consolidation and Cloud transformation
  • Trained and led a Team of 15 Storage professionals for 4 years.
  • Currently Managing  Data Center Team of 40 Team members from UNIX,WINDOWS, Storage & iSeries Towers.
  • Exposure in Planning and Designing of  Data Center migration between geographically separated Data Center locations.
  • Initiated, Planned and executed  virtualisation of physical servers in a vmware environment to reduce  Data center foot print, Drove the Team of 16 Windows Professionals for P2V migration to reduce Data Center foot print,save power & cooling and simplify server management.
  • initiated,Planned and executed large SAN & Storage migrations.
04/2019 to Current Technical Project Manager Ntt Data Corporation | Bethesda, MD,
  • Managing Network Wireless Refresh Project for a leading Food Distributor, for their warehouses spread across US Geographical region.
  • Reviewed the warehouse wireless design, consisting of Cisco Wireless APS, Cisco 9410 and 9300 Switches.
  • Responsible for validating Cisco Design of Network Switching, Wireless AP placements in the Warehouse and preparing the migration plan
  • Leading the Team of Network Engineer, Network Architect and business partner for implementation of the Cisco Switching and Wireless Access Points Design
  • Worked with customer network Architects and Vendors to come up with final design document and Bill of Material.
  • Maintained open and effective communications with project teams through stand-up meetings to increase productivity.
  • Led the Team of Network Engineer, Network Architect and business partner for implementation of the Cisco Switching and Wireless Access Points Design.
  • Monitored and Guided partner Team working at the warehouse to implement the project as per the approved design document.
  • Responsible for preparing project schedule for Site Survey, Design Review,Implementation and Cut over.
03/2016 to 03/2019 Data Center Lead Mam Software Group | Cary, NC,
  • Managing Data Center projects for SAN/Storage/Backup, iSeries ,UNIX & WINTEL Towers.
  • Responsible for Data Center operations, achieving SLAs, managing Critical incidents, Managing Vendor Support & contract renewals & executing Projects.
  • Selected Accomplishments: Led the Team of WINTEL, UNIX, BACKUP & NETWORK Professional on migrating a Client Data Center in Canada Montreal to US Georgia.
  • End to End Project lifey Cycle management for WINTEL P2V migrations for over 100 Wintel Physical hosts.
  • Simplified the Storage Billing to customer and sorted out long pending billing issues related to tier1, tier 2 and tier 3 Storage.
  • Led Storage optimization project to consolidate ESX hosts to save 90 Tb of Tier 1 Storage.
  • Netapp OCI tool implementation to streamline Storage reporting and billing.
  • Led & Executed Enterprise Brocade DCX SAN Fabric migration in WINTEL, AIX, TSM Host Environment.
  • Led Team of Storage professionals and drove them to execute Storage projects such as Netapp to EMC migration, Brocade 48k Migration and worked with them to mitigate capacity and performance issues.
  • Worked with Finance, Inventory management and other Data Center Teams to sort out Vendor support for various Netapp and Blade equipment.
10/2005 to Current Storage Architect/Data Center Consultant Capita Plc. | Andover, ,
  • Over 120 switches configured in different SAN) and Storage More than 10 peta byte of capacity in total) at eleven Data centers of Nestle all over the Globe (located at Switzerland, Germany, USA and Australia).
  • Installation & administration of Enterprise level Brocade SAN DCX Director Level Switches.
  • Installation and administration of High End Hitachi VSP Data Center Storages.
  • Preparation and implementation of large scale SAN migrations, last one being from mcdata i10k to Brocade DCX Directors.
  • Preparation and implementation of Large scale Storage migrations, currently involved in IBM DS8000 to Hitachi VSP migration.
  • Performance analysis with VSP Tuning manager software.
  • Hitachi ISR configuration for the backup of most critical SAP systems.
  • Troubleshooting of IBM Storage, Switches to support the HACMP, HARD Cluster and DB2 Flash Copy.
  • Troubleshooting issues using HDLM, SDD, MPIO & Power Path.
  • Exposed to EMC Centera, responsible to send weekly report and analysis for Six DC of three zones EUR, AMS & AOA.
  • Escalate Storage & Switch Hardware issue to onsite vendor.
  • Capacity planning, Inventory management.
  • Co-ordination with level-3 to resolve long pending tickets by finding out the Problem areas and fixing the gap in understanding, resulting in better SLA and Project Delivery.
  • Allocation of Storage to business critical systems like SAP, HADR (High availability disaster recovery) and HACMP (High availability cluster mirroring) clusters.
  • Managing Disaster Recovery (Failover and Failback) and Data Replication across primary and secondary sites through HP EVA.
  • Managing system related documents through Documentum and File Net server.
  • Provide CIPs to improve infrastructure and avoid incident.
  • Responsible to update SOP, as & when required & Coordinate with offshore Teams for the planning and execution of assigned project tasks.
11/2004 to 04/2005 UNIX/Storage administrator Actua Corporation | Ann Arbor, , Founded in 1995, Birlasoft is a Global IT Services provider and part of the 150 year old, multi-billion dollar CK Birla Group.With a global workforce of over 4000 employees, Birlasoft has a global footprint & best-in-class delivery centers in China & India.Description: To provide remote System Admin Support for GE Commercial finance Solaris work stations.
  • Sun Solaris Administration for GE commercial finance Data Center.
  • EMC Clariion Storage Support.
  • Veritas Volume manager support.
  • Configuration and troubleshooting of SSH connections 
04/2004 to 09/2004 Customer Support Consultant Tata Infotech | City, , Description - To provide Technical Support/Consultancy to Tata infotech's Delhi Client Base
  • Installation and Maintenance of networks with Layer-2 and Layer 3 switches and routers.
  • Creation of VLAN in switches in LAN environment.
  • Installation and Maintenance of Unix Servers (Sun Solaris and Sco open Server 5.5 & 5.6) Sun Solaris Installation and Maintenance.
  • Installation and Configuration of Sun Microsystems Entry Level servers in Network Environment.
  • NIS and NFS configuration in Network environment in sun solaris.Configuration of RAID 0 and RAID 5 in solstice Disksuite 4.2.1.
  • Installation/Maintenance/Administration of Cisco 3600 & 1700 Series Routers.
  • Good Knowledge of Routing protocols.
  • Installation/Maintenance/Administration of Cisco 2900 & 5500 Series Switches.
12/2001 to 03/2004 Network consultant CDAC | City, ,
  • To provide /Consultancy to CDAC's North India Client Base.
  • Installation and Maintenance of Sun Solaris Based PARAM Super Computer at various Premier Institutes such IIT, Roorkee MLNR etc Installation and Administration of Sun Solaris Based Server at other Customer Locations such as NIC new Delhi.
  • Installation of Campus Wide Area Network Based on Cisco Layer 3 Switches & Routers at Police Head Quarters Bhopal ( M.P.) India.
  • Installation of CISCO ATM ( Asynchronous Transfer Mode ) Campus Wide Area Network at Oil Inida Asam.
  • Installation of IBM ESS800 Storage at ONGC Dehradun.
  • NIS and NFS configuration in Network environment in sun solaris.
  • Configuration of RAID 0 and RAID 5 in solstice Disksuite 4.2.1.
  • Installation/Maintenance/Administration of Cisco 3600 & 1700 Series Routers.
  • Good Knowledge of Routing protocols.
  • Installation/Maintenance/Administration of Cisco 2900 & 5500 Series Switches.
03/2001 to 12/2001 Wipro Infotech Customer Support Engineer | , ,
  • To support Client Computer Hardware infrastructure installed at various locations in Bhopal region.
  • Installation of SCO UNIX,UNIXWARE in Network Environment.
  • Installation & Configuration of LTS and Hubs in UNIX Environment.
  • Installation and Maintenance of Windows NT server.
  • Troubleshooting of Sco UNIX,UNIXWARE2.1 Servers in Networked environment.
  • Maintenance of Servers & PC hardware - Hands on experience in CISCO ROUTER Implementation.
  • Electronics Corporation of India Limited ( Client Site through Tera Software Hyderabad.
06/2000 to 04/2001 Customer Support Engineer NA | City, ,
  • To support Client Computer Hardware infrastructure installed at various locations in Bhopal region.
  • Responsibility: Maintenance of OMC systems in E-10B exchanges.
  • Maintenance of PCs & peripherals installed at various major Organizations.
  • To Provide immediate technical-support to customers in case of problems during daily System operations.
  • System restoration after any crash occurs.
  • Implementation and Maintenance of Windows and Novell Networking.
  • TCP/IP Networking Implementation.
Expected in Bachelor of Engineering | Electronics & Communication Communications English BARKATULLAH UNIVERSITY INDIA, , GPA:
Electronics & Communication Communications English
Member of Project Management Institute PMP Number 218732PMP Original Grant Date 24th March 2018PMP Expiration Date 23rd March 2021

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Job Titles Held:

  • Technical Project Manager
  • Data Center Lead
  • Storage Architect/Data Center Consultant
  • UNIX/Storage administrator
  • Customer Support Consultant
  • Network consultant
  • Wipro Infotech Customer Support Engineer
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  • Bachelor of Engineering

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