Proven results driven IT Professional with over 18Ā years experience providing technical solutions through high-quality service and support. Looking to contribute with my diverse Technical and Business background within a Team where I can expand my existing skill base and contribute to the strategic goals of an an exceptional Company.
Specialties
Business process improvement
Effective multi-tasker
Team player
Documentation
Large computer networks
VMware vSphere Platform
AWS (EC2, ELB, RDS, S3, Cloudwatch)
Customer Services Oriented
Effective Communicator
Interpersonal skills
Managing multiple projects simultaneously
Windows and Linux Servers
HPE and Dell Storage Arrays
Education
Ferris State UniversityBig Rapids, MIExpected in ā āBachelor of Science:Business Management - GPA:
Ferris State UniversityBig Rapids, MIExpected in ā āAssociate of Science:Information Systems - GPA:
Certifications
Amazon Web Services - Solutions Architect - Associate - In ProgressĀ
Caci International Inc. - Data Center and Cloud Services Manager Fort Meade, MD, 2014 - Current
Led the Dynatrace IT team through a major Company divestiture of Compute, Storage and Digital Assets from it's subsidiary (Compuware).
Evaluated and implemented new Infrastructure Services including vSphere ESX, HPE 3PAR, HPE StoreOnce, Cloud File Share Services, Integrated Alert and Monitoring, Veeam Backup and DR while maintaining High Availability for "Shared Assets" during the divestiture.
Established and drove communications with key stakeholders of the Sales, Engineering and Back Office Business Teams to progress Dynatrace's transformation into its own entity.
Managed the consolidation and migration of 1000+ Servers into Dynatrace's Compute Environment which includes both Physical and P2V conversions.
Implemented an AWS Corporate Account which hosts EC2, RDS and S3 instances for key business functions.Ā
Implemented Security Scan Policy with Tenable Nessus and Security Center to assist the Business with Security Compliance
Provided weekly status reports and solutions to Executive Management regarding the Company's divestiture progress.
Daily Problem resolution for Help Desk Ticket related to Windows (All), Linux (RHEL 5,6,7) AWS, and General Infrastructure issues.
Responsible for maintaining Compute and Storage hardware, maintenance and repairs, includingĀ EOL procedure for decommissioned hardware.
Maintained most responsibilities from the previous position QA Technical Team Lead with additional responsibilities added such as:
Provide input to executive leadership in development of both short- and long-term product visions
Help communicate solution vision to executive leadership as well as Business and Engineering teams
Provide technical expertise to product-line support teams
Represent the development organization in both internal and external interactions
Compuware Corporation - QA Technical Team Lead City, STATE, 2005 - 11/2010
Lead the System Testing phase of a project, including creation and approval of a formal System Test Plan, Test Cases, System Testing Execution and Reporting.
Assisted and trained Quality Analysts assigned to a project with technical, testing lab, and communication issues.
Designed, built, and maintain multiple testing labs which provide a complete end-to-end testing solution for all APM QA testers and developers to use, increasing productivity and eliminating duplication.
Increased test machines by the procurement of hardware and implementing VMWare servers and Lab Manager, resulted in maximized application testing.
Provide Corporate Manufacturing and Sales with POV Kits installed with full APM product line.
Successfully lead Internationalization/Localization QA effort for 2 APM products.
Consistently met deadlines and requirements for all project releases.
Documented and communicated project test statistics, status and outstanding issues to Senior Management.
Coordinated problem resolutions with Technical Support, Development and Product Management.
Tested integration with 8 different Compuware products. Provided continued assistance of maintenance and development for bug fixes and patch sets for existing product applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades of APM Business line of products.
Compuware Corporation - Senior Product and Solution Consultant City, , 03/2001 - 11/2005
On-Site customer troubleshooting utilizing Compuwareās Network, Server and Application Analysis Products.
Created procedures for product consulting using Compuware Products.
Created and maintained solid relationships with Compuware customers worldwide.
Delivered Application Performance Assessment reports as a deliverable to Compuware customers.
Produced āStatement of Workā and āProof of Conceptā documents for potential and current Compuware customers.
Compuware Corporation - Information Systems Analyst City, , 03/1999 - 03/2001
Supported Microsoft Exchange Server 5.5 and Shiva VPN rollout.
Performed Server and Client Installations at remote offices World Wide.
Tested and Documented solid configurations for Production Rollout.
3rd Level On-Site and Phone Support for end users.
Administration of Microsoft Exchange Server in a 10,000+-user environment.
Administration and Support for NT/2000 Servers North American Acquisition Integration Project
Coordinated Network/Server Integration Plans with recently acquired companies.
On-Site Contact for Client and Server migrations.
Constructed solid integration plans to merge existing Client/Server Topologies into Compuwareās standard.
RGIS Inventory Specialists - LAN \ Network Administrator City, STATE, 1998 - 03/1999
Contributed to the planning and implementation of new technologies within the organization.
Installed, configured and supported Windows NT & Citrix Servers to maintain reliable connectivity throughout entire Enterprise.
Administered and deployed MS Systems Management Server, MS Exchange and Corporate Intranet to optimize productivity within the organization.
Supported, installed and configured end userās laptops and desktop PCās in a MS Windows and Citrix environment.
Daily Support of Windows Servers in an Enterprise DR Environment
3rd Level Support for Technical Support Team servicing Customers worldwide.
Conferences & Training
Working towards Amazon AWS Solution Architect Associate Certification
Managing HP 3PAR StoreServ, 2017
Nessus Vulnerability Management, 2015
QualysGuard Web Application and Vulnerability Management Training 2015
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