Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task assigned. Motivated to learn, grow and excel in any industry. Experienced Data Center operator with over 3 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Knowledgeable experience of operations related to Productions and great understanding of overall process of office furniture building process. Enthusiastic Customer Service experince with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of software and services as well as creating solutions for customers. Highly adept at training, tutioring, coaching and interacting with staff at all levels of organization and public.

  • Datacenter network implementations
  • Data center architecture
  • Data center communication
  • Skilled in Microsoft related Software: Excel, Word, PowerPoint, OneNotes
  • Used Excel and Word to keep detailed documentation of data, including Aborts,UPS equipment and Data Center operator related work.
  • Data recovery
  • Data gathering and tracking
  • Hardware knowledge
  • Process improvement
  • Team management
  • Operational improvement
  • Business operations
  • Problem resolution
  • Point of Sale Knowledge
  • Excellent people skills
  • Multi-tasking strength
  • Problem-solving skills
  • Quick learner
Work History
Data Center Administrator , 04/2018 to Current
Leidos Holdings Inc.Santa Rita, GU,
  • Handled after hour calls to the IT Service Desk to address customer proplems and concerns.
  • Managed quality program such as Audits, Documentation, and Remote Site support to track manage and fix Aborts, UPS related issues, Network devices showing down, as well performing upkeep on Data Center relevant documents to ensure quality of work performance was kept.
  • Implemented corrective plans of action for network performance issues including availability, correcting IP address through out monitoring tool, properly decommissioning old or outdated equipment and properly disposing of them.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Created and improved standards team-wide.
  • Monitored servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Work with VmWare client to perform checks, Snaps shots, restart, or patch Needed servers as requested
Work Cell Operator/Utility , 04/2016 to 04/2016
  • Prepared reports and technical documentation of day-to-day production processes.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Inspected finished products for quality and adherence to customer specifications.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Adjusted alignment of drills, guides and holding devices.
  • Made sure that products were produced on time and are of good quality.
  • Organized work to meet demanding production goals with.
Electronic/Verizon Sales Associate , 08/2012 to 04/2016
I-80 TruckstopCity, STATE,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
High School Diploma: , Expected in 2012
Durant High School - Durant, IA
Associate of Arts: , Expected in 2014
Scott Community College - Davenport, IA,
Programming Certificate(AAITT) : Computer Programming , Expected in 2017
University of Phoenix-Online - Tempe, AZ
Associate of Science: Computer Programming , Expected in 2017
University of Phoenix- Online - Tempe, AZ
Bachelor of Science: Information Technology(BSIT), Expected in 2019
University of Phoenix-Online - Tempe, AZ
  • Documented and resolved UPS related issues to ensure all devices owned by the Data Center could be monitored and managed properly, updating contact information, error alert status, and ensuring proper detailed information was kept.
  • Collaborated with team of System Administration in the development of proper Site Shutdown/Power On process to stream-line the process.

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Resume Overview

School Attended

  • Durant High School
  • Scott Community College
  • University of Phoenix-Online
  • University of Phoenix- Online
  • University of Phoenix-Online

Job Titles Held:

  • Data Center Administrator
  • Work Cell Operator/Utility
  • Electronic/Verizon Sales Associate


  • High School Diploma
  • Associate of Arts
  • Programming Certificate(AAITT)
  • Associate of Science
  • Bachelor of Science

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