Current student working towards A.A in Nursing. Five years of experience in
customer service. Looking for an opportunity to use my knowledge and
experience to help in a growing company.
Positive and cheerful
Basic clerical knowledge
Exceptional organizational skills
Strong computer skills
Fluent in Spanish
Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.
Solved severe child behavioral issues in positive and constructive ways.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Increased office organization by developing more efficient filing system and customer database protocols
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
CYPA Skill level September 2016 to CurrentChild and Youth Program － Fort Polk, LAMaintain control of and accounts for whereabouts and safety of children and youth. Help to establish a program environment that promotes positive interactions with other children, youth, and adults. As well as prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Also perform other related duties as assigned.
After School Counselor August 2014 to March 2016Tampa Metropolitan YMCA － Tampa, FLMaintained accurate and detailed records of enrollments, attendance,
health and safety, emergency contact information and incident reports.
Cared for and led group of 40+ children. Administered medication and
minor first aid to sick and injured students.
Head Server January 2014 to March 2016Las Margaritas Restaurant and Catering － Tampa, FlAnswered telephone calls and responded to inquiries. Assigned patrons
to tables suitable for their needs and according to rotation. Greeted each
customer with friendly eye contact. Presented menus to patrons and
answered questions about menu items, making recommendations upon
request. Displayed enthusiasm and knowledge about the restaurant's
menu and products.
Office Assistant October 2012 to December 2013Dr. R. Norman Derm Health Care － Tampa, FLFacilitated organized record retrieval and access by maintaining filing
system for both in-house and discharged patients. Located, checked in
and pulled medical records for appointments and incomplete patient
charts. Audited new patient files to verify medical necessity and
satisfaction of coverage criteria.
Education and Training
High School Diploma : 2014Walter L Sickles High School － Tampa, FL, USA3.7 GPA
Associate of Science : Nursing, 2018North Western UNiversity － Fort Polk, LA, USA