cybersecurity technical writer resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

  • Add onboarding

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, [Type] systems and program management.

Driven and decisive [Job Title] offering [Number]+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Versatile [Job Title] accomplished in coordinating programs and leading independent projects. Skilled in reviewing and improving office processes to reduce errors and inefficiencies. Collaborative team player with strong communication and time management abilities.

Enhance program operations by delivering skilled, efficient and well-organized support to program staff. Focused on optimizing procedures to minimize wasted time and resources. Good oral and written communication, relationship-building and prioritization skills.

Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities.

Energetic Program Assistant knowledgeable about administrative support and logistics. Offering training in [Area], [Number] years of hands-on experience and eagerness to learn more about [Field] operations. Dedicated to supporting all program requirements.

  • MS Office proficiency
  • Data management
  • Training & Development
  • Microsoft Office
  • Friendly, positive attitude
  • Organizational skills
  • Troubleshooting
  • Strong problem solver
  • Professional and mature
  • Report writing
  • Report analysis
  • Proposal writing
  • CRM and office management software
  • Executive presentation development
  • Detailed meeting minutes
  • Advanced MS Office Suite knowledge
  • LMS Administrator
  • Special events planning
  • Managing events start to finish
07/2021 to 02/2022 Cybersecurity Technical Writer Maricopa County, Arizona | Tempe, AZ,
  • Research, edit, and produce targeted cybersecurity articles, technical manuals, and white papers based on current and upcoming threat trends
  • Assist the Chief Information Security Officer with creating an Incident Response Playbook
  • This includes managing the implementation, operation, and administration of Tandem’s Incident Management and Business Continuity Software
  • Maintain professional education on cybersecurity-related matters, like Risk Management and Digital Forensics, through FS-ISAC's educational training courses
  • Work with external vendors to review their cybersecurity standards and ensure they are following The Investment Center’s security policies
  • Work with DarkTrace’s Artificial Intelligence technology to review network threats.
  • Maintained professional and technical knowledge by attending workshops, seminars and lectures.
  • Created user documentation for various materials and developed how-to guides and instruction manuals.
  • Developed and authored technical information for internal and external utilization.
  • Participated in meetings related to product development and implementations.
  • Comprehended new content functionality through research, testing and interviewing.
  • Created and maintained database information.
  • Collaborated with specialists in other disciplines, including engineers, product management, instructional design and support in development of internal and external user manuals
  • Updated instruction booklets and publications.
  • Gathered and translated scientific and technical information into written consumer material.
07/2018 to 07/2021 Program Assistant DeSales University | City, STATE,
  • Maintain administration of and continuous education on DeSales computer systems: CRM Recruit, Ellucian Colleague, Blackboard LMS, and NursingCAS
  • Support CCNE accreditation for both in-person and remote formats
  • Successfully achieved 10-year renewal from CCNE
  • Organize confidential admission materials; process applications; assist with the interview and recruitment processes for applicants; and create detailed excel sheets to ensure proper organization of student information for staff and faculty
  • Review student progression issues every semester, create progression letters, and process letters across the various offices at the university
  • Organize and update policy documents such as the nursing graduate catalog and the student and preceptor handbooks
  • Project and manage all graduate nursing student enrollment information through excel; Maintain up to date course offering information each semester, submit to registrar’s office, and assist students and faculty with registration
  • Event planner for small and large on-campus graduate nursing activities; Create and host orientation for all accepted graduate nursing students.
  • Oversaw program records, organized files and retrieved materials.
  • Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved in day-to-day operations.
  • Drafted agendas, meeting notes, and other documents to enhance collaborative process.
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Uncovered issues to determine solutions and assist program participants.
  • Scheduled appointments and meetings with current and prospective program participants and [Job title]s to facilitate continued support for operations.
  • Analyzed program effectiveness to modify, adapt and optimize workflows.
  • Produced well-written, comprehensive reports and documents.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Coordinated logistics for activities and events.
  • Guided administrative and professional staff through computer and software problems.
  • Communicated project status, requirements and deadlines to stakeholders.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Generated enrollment and clinical start reports to present decision-makers with valuable data.
01/2021 to 06/2021 Intern/Mentee Merchant Risk Council | City, STATE,
  • Create knowledge check and assessment for educational courses based on NASBA standards
  • Research and write monthly blog posts on topics surrounding payment methods, fraud, and e-commerce
  • Conduct interviews and job task analyses to create a Best Practices Guide for Internet Fraud Reporting and Response: Utilizing a Law Enforcement Liaison
  • Mentee with the FBI’s Internet Crime Complaint Center (IC3)
  • Applied Psychology Research and Statistical Analysis Presented on April 22, 2017
  • Conducted research project exploring the association between social media acceptance and self-esteem
  • Statistical analysis was used to quantitate the results
  • Presented at Cedar Crest College for Lehigh University’s Undergraduate Research Conference on Psychology and Neuroscience.
  • Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Transcribed detailed notes during client business meetings to distribute to department.
  • Participated in weekly staff meetings and team building events.
Education and Training
Expected in 06/2021 to to Master of Arts | Criminal Justice DeSales University Center Valley, Center Valley, PA GPA:
  • Certificate in Digital Forensics
  • Alpha Phi Sigma Honor’s Society Member
  • 3.93 GPA
Expected in 05/2018 to to Bachelor of Science | Psychology DeSales University Center Valley, Center Valley, PA GPA:
  • PSI CHI Honor's Society Member
  • 3.58 GPA
Expected in 05/2016 to to Associate of Arts | Liberal Arts Bucks County Community College, Newtown, Pennsylvania GPA:
  • 3.78 GPA

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Resume Overview

School Attended

  • DeSales University Center Valley
  • DeSales University Center Valley
  • Bucks County Community College

Job Titles Held:

  • Cybersecurity Technical Writer
  • Program Assistant
  • Intern/Mentee


  • Master of Arts
  • Bachelor of Science
  • Associate of Arts

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