Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Personable and dedicated Customer Service Representative with extensive experience in car industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Regulatory compliance and documentation
  • Computer programming in [Software Languages]
  • Ethical hacking with [Tools]
  • Certified Information Security Manager (CISM)
  • Telecommunications systems
  • Reporting and documentation
  • Encryption
  • Friendly, positive attitude
  • Data management
  • Maintenance & Repair
  • Consultative techniques
  • Warranty requirements
  • Technology features
  • Competitive
  • Self-motivated
  • Conflict mediation
  • Negotiation strengths
  • Revenue generation
  • Proficient with [Software]
  • Multitasking
  • Report creation
  • Report generation
  • High-energy attitude
  • Customer relations
  • Call Center Operations
  • Quality control
  • Data evaluation
Cyber Security, 05/2021 to 06/2021
Lockheed Martin CorporationNew York, NY,
  • Brought a great upbeat attitude everyday, and always punctual.
  • Answered a high inbound call volume for the claimants
  • Data entry( personal information)
  • Conducted verification test for each claimant that called in.
  • Created tickets for each caller that called in.
  • Sent unsolved tickets to management.
Cybersecurity Specialist, 10/2020 to 12/2020
Engility CorporationReston, VA,
  • Brought an upbeat attitude to the environment and always punctual. (Remote).
  • Answered a high volume of inbound calls from claimants.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Conducted trouble shooting issues that may have occurred with each claimants account.
  • Created a ticket for management to conduct additional troubleshooting problems.
Car Salesman, 09/2019 to 12/2019
Lithia MotorsNovi, MI,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Answered customer emails and telephone requests for information.
  • Sold trade-ins and located desirable purchases and vehicle auctions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Provided information about sales processes, warranty requirements and service standards.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Checked purchased vehicles at delivery for damage and final preparations.
  • Filled out paperwork to register vehicles and complete sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
BDC Representative, 11/2018 to 09/2019
Asbury Automotive GroupCity, STATE,
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
  • Managed website inventory listing with up-to-date vehicle inventory and specifications.
  • Followed required scripts and guidelines for all inbound and outbound sales calls.
  • Maintained electronic customer database to round up repeat business.
  • Utilized [Software] to record and track various stages of potential customer sales.
  • Monitored and responded to internet sales leads from company website and third party sites within [Time Frame].
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Cross-sold additional products and services to purchasing customers.
Education and Training
: Business Administration, Expected in
Dakota College At Bottineau - Bottineau, ND
High School Diploma: , Expected in 05/2014
Central Gwinnett High School - Lawrenceville, GA

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School Attended

  • Dakota College At Bottineau
  • Central Gwinnett High School

Job Titles Held:

  • Cyber Security
  • Cybersecurity Specialist
  • Car Salesman
  • BDC Representative


  • High School Diploma

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