- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Personable and dedicated Customer Service Representative with extensive experience in car industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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Lockheed Martin Corporation – New York, NY,
- Brought a great upbeat attitude everyday, and always punctual.
- Answered a high inbound call volume for the claimants
- Data entry( personal information)
- Conducted verification test for each claimant that called in.
- Created tickets for each caller that called in.
- Sent unsolved tickets to management.
Engility Corporation – Reston, VA,
- Brought an upbeat attitude to the environment and always punctual. (Remote).
- Answered a high volume of inbound calls from claimants.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
- Conducted trouble shooting issues that may have occurred with each claimants account.
- Created a ticket for management to conduct additional troubleshooting problems.
Lithia Motors – Novi, MI,
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Worked with off-site locations to find desired items for customers.
- Answered customer emails and telephone requests for information.
- Sold trade-ins and located desirable purchases and vehicle auctions.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Oversaw customer test drives and demonstrated standard and optional features.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Provided information about sales processes, warranty requirements and service standards.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Checked purchased vehicles at delivery for damage and final preparations.
- Filled out paperwork to register vehicles and complete sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Asbury Automotive Group – City, STATE,
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Followed required scripts and guidelines for all inbound and outbound sales calls.
- Maintained electronic customer database to round up repeat business.
- Utilized [Software] to record and track various stages of potential customer sales.
- Monitored and responded to internet sales leads from company website and third party sites within [Time Frame].
- Disclosed terms of sales with customers and reviewed sales with management.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Cross-sold additional products and services to purchasing customers.
Dakota College At Bottineau - Bottineau, ND
Central Gwinnett High School - Lawrenceville, GA
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Resume Overview
School Attended
- Dakota College At Bottineau
- Central Gwinnett High School
Job Titles Held:
- Cyber Security
- Cybersecurity Specialist
- Car Salesman
- BDC Representative
Degrees
- High School Diploma
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