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Customers Service Representative Resume Example

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CUSTOMERS SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software]. Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise]. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in[Product or Service] solutions.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Freight operations
  • Problem-solving abilities
  • Route management
  • Adaptive team player
  • Customer relations
  • Microsoft Office expertise
  • Sales expertise
Experience
Masada Construction | Manati, Puerto RicoCustomers Service Representative01/2020 - 01/2021
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Colón & Peña Property | Vega Baja, Puerto RicoRealtor01/2002 - 04/2020
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Verified documentation accuracy and fund disbursement for sales.
  • Monitored fulfillment of purchase contract terms.
  • Planned and coordinated open house events.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Represented buyers and sellers in major real estate transactions.
  • Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
  • Identified and solved complex strategy problems that impact sales management and business direction.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Prepared documents such as representation contracts, purchase agreements, closing statements, leases and deeds.
  • Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
  • Provided quick and accurate calculations, including percentages, commissions and discounts.
  • Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
  • Developed profit and loss as well as return on investment analysis for purchases of income property.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Appraised property values.
La Colina 360 Restaurant & Cocktail Lounge | Morovis, Puerto RicoRestaurant Owner05/2009 - 12/2015
  • Detailed hands-on requirements for performing preventive maintenance and repairs to [Type] and [Type] equipment.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Monitored staff performance, food quality and [Task] to successfully oversee complete operation of [Number] restaurants.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Located relevant vendors, set up schedules and coordinated the delivery, storage and organization of all inventory.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Managed and supervised [Number] employees in [Number] restaurants.
  • Managed food preparation, guest interaction, quality control, and customer relations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Supervised overall operation of restaurant, including training [Number][Job title]s and [Number][Job title]s and resolving [Type] issues to customer satisfaction.
  • Made weekly employee schedules, assigned work and regularly checked the quality and productivity of all team members.
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Monitored inventory levels on [Timeframe] basis and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership to [Number] employees through coaching, feedback and performance management.
  • Trained, managed and motivated employees to promote professional skill development.
Federal Emergency Management Agency (FEMA) | San Juan, Puerto RicoCrisis Counseling Coordinator/Reports Officer/Administrative Assistant02/1995 - 06/1998
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Education and Training
Bloomfield College | Bloomfield, NJBachelor of Arts in Sociology With Concentration in Criminal Justice05/1987
Vega Baja Training Center | Vega Baja, Puerto RicoSome College (No Degree) in Windows 98 & Microsoft Office 2000
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Resume Overview

Companies Worked For:

  • Masada Construction
  • Colón & Peña Property
  • La Colina 360 Restaurant & Cocktail Lounge
  • Federal Emergency Management Agency (FEMA)

School Attended

  • Bloomfield College
  • Vega Baja Training Center

Job Titles Held:

  • Customers Service Representative
  • Realtor
  • Restaurant Owner
  • Crisis Counseling Coordinator/Reports Officer/Administrative Assistant

Degrees

  • Bachelor of Arts in Sociology With Concentration in Criminal Justice
    Some College (No Degree) in Windows 98 & Microsoft Office 2000

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