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Customers Service Advisor Resume Example

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CUSTOMERS SERVICE ADVISOR
Skills
  • Nursing aide certificate
  • Certified in CPR,AED, and first aids.
  • Client-focused service
  • Languages: Spanish and English
  • Human resources
  • Logistics
  • Administration and Finances
Education and Training
Certified Nurse Aide
Butler Community CollegeAndover,KS
Master of Finance (pending Four Subjects) - Finance
Univeridad Autonoma De ChihuahuaChihuahua, Chihuahua, Mexico
03/2005
(LAE) Professional Degree in Business Administration - Accounting and Administration, Business Administration
Universidad Autónoma De ChihuahuaChihuahua, Chihuahua, Mexico
07/2001
High School Diploma
Activo 20-30 Albert EinsteinDelicias, Chihauhua, Mexico
Summary

CNA student seeking internship in Rehabilitation to gain hands-on experience. Strong technical proficiency with work history in managing and logistics. In-depth knowledge of costumer services coupled with communication and organizational skills. Proven history of empathetic and supportive team player. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Proactive problem-solver diverse industries knowledge and accomplished education driven to maximize resources utilization.

Experience
Customers Service AdvisorRADIOMOVIL DIPSA SA DE CV | Chihuahua, Chihuahua, Mexico10/2006 - 12/2015
  • Customer Service Center Plaza Chihuahua II Glandorf and Chihuahua V Fuentes Mares.
  • Customers advisor, for 9 years, personalized attention to users for procedures such as: Rental Plans changes, high / low additional services, revision of equipment for guarantee, change of sim, reactivation / suspension of lines, evaluation of equipment, change of own equipment, change of equipment with Blue Circle discount, change of payment methods, clarification of balances, requests for credit limit changes, equipment configuration / programming, portability reports and requests, team functions reports, reports and requests as well as delivery of new lines, user reception, preparation of general sales chart and activations by advisor , elaboration and sending of plan tables according to newsletters published to support colleagues from the same service center as well as sending to colleagues from another service center, registration and activation of Friend Kit and Chip Friend, activation and sale of cell phone rental plans and modems, part of the retention team as a second authorized contact to offer promotions and bonuses as well as request and / or application of depocit or as a guarantee for the purposes of permanence and loyalty of users.
Block Programming LogisticsCEMENTOS DE CHIHUAHUA GROUP | Chihuahua, Chihuahua, Mexico07/2006 - 10/2006
  • Block Logistics -Block Programming ,for 3 months, tasks such as: Obtain constant information for the development of a directory of local and foreign clients as well as its constant updating, this due to the start and end of the construction site, telephone survey by client contact to see the status of the blocko service such as sales, delivery, delivery time , product quality and obtaining comments for service improvement.
  • Calculation of amounts of waste per vehicle and data analysis, obtaining quantities in small orders per product to support the proposal of small vehicles, carrier bills reports, report of trips returned for various reasons by client and construction site, referred to clients that occur by product, remitted credit of material sended to construction site, closing the cycle of remission upon delivery of the order, thereby marking for reimbursement of losses per order as well as returned pallets, daily report of consecutive remission of block programming charged to chihuahua.
Assistant Labor Relation Supervisor First ShiftINTERMEX MANUFACTURA DE CHIHUAHUA, CERVANTES PLANT | Chihuahua, Chihuahua, Mexico10/2005 - 05/2006
  • Department of human resources.
  • Assistant labor relation Supervisor on the first shift and Supervisor on the fourth shift performing tasks such: Control of cafeteria and transportation of personnel of both shifts, analysis of personnel record and preparation of monthly evaluations for change of salary level of staff, delivery of receipts and bonuses fourth shift, review of prepayroll both shifts, taking and process of resignations and pass data to payroll, elaboration and delivery of birthday cards and elaboration of monthly dashboard, roll call of first and fourth shift to elaborate daily absenteeism report first,second,third,and the fourth shift related to the headcount in turn and also related to direct and indirect plant personnel; elaboration of the headcount of both shifts, report of cafeteria for overtime as well as the respective transport routes.
Intern Administration Dept.Technical Services UnitChihuahua State Government | Delicias, Chihuahua, Mexico10/2004 - 03/2005
  • As Intern in Administration Department , Technical Services Unit 7105, carrying out for 6 months social service in administrative and accounting activities, such as: Preparing check policies, issuing checks, concentration of sales income, sales of teaching materials, reconciliation of bank statements, preparation of statements of income and expenses , preparation of balance sheet, control of suppliers, as well as printing teaching materials using a mimeograph.
Languages

Spanish and English.

Accomplishments
  • Abstention of question by the three teachers who were synods in my professional exam.
  • Starting player for flag football college team from Delicias city Faculty as free safety .
  • Torch relay, by Chihuahua State, in the XVI Panamerican Games Guadalajara 2011.
  • Certified in CPR,AED, and first aids.
  • Neighborhood Association Treasurer in Colinas de Leon , my old neighborhood in Mexico.
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Resume Overview

Companies Worked For:

  • RADIOMOVIL DIPSA SA DE CV
  • CEMENTOS DE CHIHUAHUA GROUP
  • INTERMEX MANUFACTURA DE CHIHUAHUA, CERVANTES PLANT
  • Chihuahua State Government

School Attended

  • Butler Community College
  • Univeridad Autonoma De Chihuahua
  • Universidad Autónoma De Chihuahua
  • Activo 20-30 Albert Einstein

Job Titles Held:

  • Customers Service Advisor
  • Block Programming Logistics
  • Assistant Labor Relation Supervisor First Shift
  • Intern Administration Dept.Technical Services Unit

Degrees

  • Certified Nurse Aide
    Master of Finance (pending Four Subjects) - Finance
    (LAE) Professional Degree in Business Administration - Accounting and Administration, Business Administration
    High School Diploma

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