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Customer Support & Training Resume Example

Resume Score: 90%

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CUSTOMER SUPPORT & TRAINING
Summary

Well organized, highly focused, results oriented office professional who successfully supports complex, deadline-driven operations. Determined and proactive who works with an sense of urgency to anticipate the needs of senior-level executives Strong belief that communication is the key to an effective office team. Planning, good organization, and attention to client needs are a strong basis for the successful management of a professional office.

Highlights
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Meticulous attention to detail
  • Strong problem solver
  • Works well under pressure
  • Appointment setting
  • Customer service-oriented
  • Knowledge in NC Governmental Policies and Procedures
  • High level of confidentiality
  • Accounting
  • Mail management
  • Meeting planning
  • Travel administration
  • Administrative support specialist
  • Self-starter
  • Business correspondence
  • Scheduling
  • Crisis Management experience
  • Effective decision making skills
Accomplishments
  • Happily provided primary administrative support to the Principal, Assistant Principal, and all other staff members
  • Developed excellent customer support techniques in order to manage every type of situation that presents itself.
  • Staff Development Site Coordinator – organized and coordinated the use of the school building for staff workshop activities.


Experience
Customer Support & Training
May 2014 to Current
Company Name - City, State
  • Assist customers by phone or onsite in using corporate products
  • Provide product implementation via phone or at customer site
  • Provide training and consulting services for customers during product implementation
  • Troubleshoot and document customer product issues
  • Communicate product issues and customer feedback to development team and management
  • Assist in development of product and training documentation
  • Work with Support and development team members in product testing
  • Maintain highest level of professionalism and courtesy in providing customer support
  • Work professionally and cooperatively with all team members.
Payroll Specialist
August 2008 to May 2014
Company Name - City, State
  • Maintain, prepare, and process payroll for county-wide school system, 1,200+ employees
  • Train new school treasurers in using the ISIS payroll system, AS400
  • Troubleshoot and correct employee payroll problems
  • Organize and maintain employee files
  • Audit employee timesheets for hours worked and accuracy
  • Knowledgeable in human resource policies, procedures and methods
  • Provide backup for the Assistant Finance Director
Administrative Assistant, School Treasurer
June 2002 to August 2008
Company Name - City, State
  • Provided primary administrative support to the Principal, Assistant Principal, and teachers
  • Organized and maintained staff employment records and files
  • Maintained appointment schedule for the Principal
  • Dictated and prepared all correspondence for the Principal
  • Scheduled, planned and organized meetings and the annual student awards ceremony, annual class ring ceremony and all staff activities (Beginning and end of year dinners, Christmas lunch, etc.)
  • Developed and maintained forms as needed
  • Liaison between teachers/staff and the Central Office Human Resource Department.
  • Prepared all Purchase Orders for the school
  • Staff Development Site Coordinator
  • Secured and maintained scheduled for all substitute teachers
Bookkeeper
January 1991 to June 2002
Company Name - City, State
  • Balanced bank accounts, prepared payroll, accounts payable, accounts receivable
  • Prepared weekly and monthly tax reports
  • Processed W-2's and year end tax reports
  • Processed individual tax returns
  • Organized and maintained client records and files.
Education
Bachelor of Science : Business Administration/Management and Organizational Development, May 4, 2013Mount Olive College - City, State
Social WorkUniversity of North Carolina - City, State
Social WorkEast Carolina University - City, State
Skills

Administrative support, Customer Support, Accounting, strong written and verbal communication skills, conflict resolution skills, Microsoft Office, knowledgeable in basic business functions

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Resume Overview

School Attended

  • Mount Olive College
  • University of North Carolina
  • East Carolina University

Job Titles Held:

  • Customer Support & Training
  • Payroll Specialist
  • Administrative Assistant, School Treasurer
  • Bookkeeper

Degrees

  • Bachelor of Science : Business Administration/Management and Organizational Development , May 4, 2013
    Social Work
    Social Work

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