SEARCH

Customer Support & Training Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
CUSTOMER SUPPORT & TRAINING
Summary

Well organized, highly focused, results oriented office professional who successfully supports complex, deadline-driven operations. Determined and proactive who works with an sense of urgency to anticipate the needs of senior-level executives Strong belief that communication is the key to an effective office team. Planning, good organization, and attention to client needs are a strong basis for the successful management of a professional office.

Highlights
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Meticulous attention to detail
  • Strong problem solver
  • Works well under pressure
  • Appointment setting
  • Customer service-oriented
  • Knowledge in NC Governmental Policies and Procedures
  • High level of confidentiality
  • Accounting
  • Mail management
  • Meeting planning
  • Travel administration
  • Administrative support specialist
  • Self-starter
  • Business correspondence
  • Scheduling
  • Crisis Management experience
  • Effective decision making skills
Accomplishments
  • Happily provided primary administrative support to the Principal, Assistant Principal, and all other staff members
  • Developed excellent customer support techniques in order to manage every type of situation that presents itself.
  • Staff Development Site Coordinator – organized and coordinated the use of the school building for staff workshop activities.


Experience
Customer Support & Training
May 2014 to CurrentCompany Name － City, State
  • Assist customers by phone or onsite in using corporate products
  • Provide product implementation via phone or at customer site
  • Provide training and consulting services for customers during product implementation
  • Troubleshoot and document customer product issues
  • Communicate product issues and customer feedback to development team and management
  • Assist in development of product and training documentation
  • Work with Support and development team members in product testing
  • Maintain highest level of professionalism and courtesy in providing customer support
  • Work professionally and cooperatively with all team members.
Payroll Specialist
August 2008 to May 2014Company Name － City, State
  • Maintain, prepare, and process payroll for county-wide school system, 1,200+ employees
  • Train new school treasurers in using the ISIS payroll system, AS400
  • Troubleshoot and correct employee payroll problems
  • Organize and maintain employee files
  • Audit employee timesheets for hours worked and accuracy
  • Knowledgeable in human resource policies, procedures and methods
  • Provide backup for the Assistant Finance Director
Administrative Assistant, School Treasurer
June 2002 to August 2008Company Name － City, State
  • Provided primary administrative support to the Principal, Assistant Principal, and teachers
  • Organized and maintained staff employment records and files
  • Maintained appointment schedule for the Principal
  • Dictated and prepared all correspondence for the Principal
  • Scheduled, planned and organized meetings and the annual student awards ceremony, annual class ring ceremony and all staff activities (Beginning and end of year dinners, Christmas lunch, etc.)
  • Developed and maintained forms as needed
  • Liaison between teachers/staff and the Central Office Human Resource Department.
  • Prepared all Purchase Orders for the school
  • Staff Development Site Coordinator
  • Secured and maintained scheduled for all substitute teachers
Bookkeeper
January 1991 to June 2002Company Name － City, State
  • Balanced bank accounts, prepared payroll, accounts payable, accounts receivable
  • Prepared weekly and monthly tax reports
  • Processed W-2's and year end tax reports
  • Processed individual tax returns
  • Organized and maintained client records and files.
Education
Bachelor of Science : Business Administration/Management and Organizational Development, May 4, 2013Mount Olive College － City, State
Social WorkUniversity of North Carolina － City, State
Social WorkEast Carolina University － City, State
Skills

Administrative support, Customer Support, Accounting, strong written and verbal communication skills, conflict resolution skills, Microsoft Office, knowledgeable in basic business functions

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Mount Olive College
  • University of North Carolina
  • East Carolina University

Job Titles Held:

  • Customer Support & Training
  • Payroll Specialist
  • Administrative Assistant, School Treasurer
  • Bookkeeper

Degrees

  • Bachelor of Science : Business Administration/Management and Organizational Development , May 4, 2013
    Social Work
    Social Work

Similar Resumes

View All
Training-Manager/Admin-Support-resume-sample

Training Manager/Admin Support

Panama City, Florida