Customer Support & Training Resume Example Education Management Systems, Inc

CUSTOMER SUPPORT & TRAINING

Summary

Well organized, highly focused, results oriented office professional who successfully supports complex, deadline-driven operations. Determined and proactive who works with an sense of urgency to anticipate the needs of senior-level executives Strong belief that communication is the key to an effective office team. Planning, good organization, and attention to client needs are a strong basis for the successful management of a professional office.

Highlights

Microsoft Office proficiency
Proper phone etiquette
Articulate and well-spoken
Time management
Meticulous attention to detail
Strong problem solver
Works well under pressure
Appointment setting
Customer service-oriented
Knowledge in NC Governmental Policies and Procedures
High level of confidentiality

Accounting
Mail management
Meeting planning
Travel administration
Administrative support specialist
Self-starter
Business correspondence
Scheduling
Crisis Management experience
Effective decision making skills

Accomplishments

Happily provided primary administrative support to the Principal, Assistant Principal, and all other staff members
Developed excellent customer support techniques in order to manage every type of situation that presents itself.
Staff Development Site Coordinator – organized and coordinated the use of the school building for staff workshop activities.

Experience

Customer Support & Training
May 2014 to CurrentEducation Management Systems, Inc － Wilmington, NC

Assist customers by phone or onsite in using corporate products
Provide product implementation via phone or at customer site
Provide training and consulting services for customers during product implementation
Troubleshoot and document customer product issues
Communicate product issues and customer feedback to development team and management
Assist in development of product and training documentation
Work with Support and development team members in product testing
Maintain highest level of professionalism and courtesy in providing customer support
Work professionally and cooperatively with all team members.

Payroll Specialist
August 2008 to May 2014Pender County Schools － Wilmington, NC

Maintain, prepare, and process payroll for county-wide school system, 1,200+ employees
Train new school treasurers in using the ISIS payroll system, AS400
Troubleshoot and correct employee payroll problems
Organize and maintain employee files
Audit employee timesheets for hours worked and accuracy
Knowledgeable in human resource policies, procedures and methods
Provide backup for the Assistant Finance Director

Administrative Assistant, School Treasurer
June 2002 to August 2008Pender County Schools, Heide Trask High School － Wilmington, NC

Provided primary administrative support to the Principal, Assistant Principal, and teachers
Organized and maintained staff employment records and files
Maintained appointment schedule for the Principal
Dictated and prepared all correspondence for the Principal
Scheduled, planned and organized meetings and the annual student awards ceremony, annual class ring ceremony and all staff activities (Beginning and end of year dinners, Christmas lunch, etc.)
Developed and maintained forms as needed
Liaison between teachers/staff and the Central Office Human Resource Department.
Prepared all Purchase Orders for the school
Staff Development Site Coordinator
Secured and maintained scheduled for all substitute teachers

Bookkeeper
January 1991 to June 2002Goodson & Taylor, CPA's － Wilmington, NC

Balanced bank accounts, prepared payroll, accounts payable, accounts receivable
Prepared weekly and monthly tax reports
Processed W-2's and year end tax reports
Processed individual tax returns
Organized and maintained client records and files.

Education

Bachelor of Science : Business Administration/Management and Organizational Development, May 4, 2013Mount Olive College － Wilmington, NC

Social WorkUniversity of North Carolina － Wilmington, NC

Social WorkEast Carolina University － Greenville, NC

Skills

Administrative support, Customer Support, Accounting, strong written and verbal communication skills, conflict resolution skills, Microsoft Office, knowledgeable in basic business functions

Resume Overview

Companies Worked For:

Education Management Systems, Inc
Pender County Schools
Pender County Schools, Heide Trask High School
Goodson & Taylor, CPA's

School Attended

Mount Olive College
University of North Carolina
East Carolina University

Job Titles Held:

Customer Support & Training
Payroll Specialist
Administrative Assistant, School Treasurer
Bookkeeper

Degrees

Bachelor of Science : Business Administration/Management and Organizational Development , May 4, 2013
Social Work
Social Work

Customer Support & Training Resume Example

Resume Score: 90%

Resume Overview

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