Customer Support Training Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Well organized, highly focused, results oriented office professional who successfully supports complex, deadline-driven operations. Determined and proactive who works with an sense of urgency to anticipate the needs of senior-level executives Strong belief that communication is the key to an effective office team. Planning, good organization, and attention to client needs are a strong basis for the successful management of a professional office.

  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Meticulous attention to detail
  • Strong problem solver
  • Works well under pressure
  • Appointment setting
  • Customer service-oriented
  • Knowledge in NC Governmental Policies and Procedures
  • High level of confidentiality
  • Accounting
  • Mail management
  • Meeting planning
  • Travel administration
  • Administrative support specialist
  • Self-starter
  • Business correspondence
  • Scheduling
  • Crisis Management experience
  • Effective decision making skills
  • Happily provided primary administrative support to the Principal, Assistant Principal, and all other staff members
  • Developed excellent customer support techniques in order to manage every type of situation that presents itself.
  • Staff Development Site Coordinator – organized and coordinated the use of the school building for staff workshop activities.

04/2014 to Current
Customer Support & Training 3Ds Dassault Systems Allen, TX,
  • Assist customers by phone or onsite in using corporate products
  • Provide product implementation via phone or at customer site
  • Provide training and consulting services for customers during product implementation
  • Troubleshoot and document customer product issues
  • Communicate product issues and customer feedback to development team and management
  • Assist in development of product and training documentation
  • Work with Support and development team members in product testing
  • Maintain highest level of professionalism and courtesy in providing customer support
  • Work professionally and cooperatively with all team members.
07/2008 to 04/2014
Payroll Specialist Carter Lumber Inc Grand Rapids, MI,
  • Maintain, prepare, and process payroll for county-wide school system, 1,200+ employees
  • Train new school treasurers in using the ISIS payroll system, AS400
  • Troubleshoot and correct employee payroll problems
  • Organize and maintain employee files
  • Audit employee timesheets for hours worked and accuracy
  • Knowledgeable in human resource policies, procedures and methods
  • Provide backup for the Assistant Finance Director
05/2002 to 07/2008
Administrative Assistant, School Treasurer Pender County Schools, Heide Trask High School City, STATE,
  • Provided primary administrative support to the Principal, Assistant Principal, and teachers
  • Organized and maintained staff employment records and files
  • Maintained appointment schedule for the Principal
  • Dictated and prepared all correspondence for the Principal
  • Scheduled, planned and organized meetings and the annual student awards ceremony, annual class ring ceremony and all staff activities (Beginning and end of year dinners, Christmas lunch, etc.)
  • Developed and maintained forms as needed
  • Liaison between teachers/staff and the Central Office Human Resource Department.
  • Prepared all Purchase Orders for the school
  • Staff Development Site Coordinator
  • Secured and maintained scheduled for all substitute teachers
1991 to 05/2002
Bookkeeper Goodson & Taylor, CPA's City, STATE,
  • Balanced bank accounts, prepared payroll, accounts payable, accounts receivable
  • Prepared weekly and monthly tax reports
  • Processed W-2's and year end tax reports
  • Processed individual tax returns
  • Organized and maintained client records and files.
Expected in May 4, 2013
Bachelor of Science: Business Administration/Management and Organizational Development
Mount Olive College - Wilmington, NC
Expected in
: Social Work
University of North Carolina - Wilmington, NC
Expected in
: Social Work
East Carolina University - Greenville, NC

Administrative support, Customer Support, Accounting, strong written and verbal communication skills, conflict resolution skills, Microsoft Office, knowledgeable in basic business functions

  • Susan Sharp, Director of Support, Education Management Systems, Wilmington, NC Work: 1-800-541-8999
  • Betsy Chestnutt, Chief Finance Officer, Pender County Schools, Burgaw, NC Work: 910-663-3520
  • Tonya Brown, Assistant Finance Officer, Pender County Schools, Burgaw, NC Work: 910-663-3514
  • Kemmy Goodson, Owner & CPA, Goodson & Taylor, CPA's, Wilmington, NC Work: 910-392-4650
  • Randy Richardson, Retired Principal, Heide Trask High School, WIlmington, NC Cell: 910-409-1791
  • Terry Batchelor, Friend, Gregory Poole Equipment Company, Leland, NC Cell: 910-620-0611

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Resume Strength

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Resume Overview

School Attended
  • Mount Olive College
  • University of North Carolina
  • East Carolina University
Job Titles Held:
  • Customer Support & Training
  • Payroll Specialist
  • Administrative Assistant, School Treasurer
  • Bookkeeper
  • Bachelor of Science

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