Customer Support Training Resume Example
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Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Well organized, highly focused, results oriented office professional who successfully supports complex, deadline-driven operations. Determined and proactive who works with an sense of urgency to anticipate the needs of senior-level executives Strong belief that communication is the key to an effective office team. Planning, good organization, and attention to client needs are a strong basis for the successful management of a professional office.
Highlights
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Accomplishments
- Happily provided primary administrative support to the Principal, Assistant Principal, and all other staff members
- Developed excellent customer support techniques in order to manage every type of situation that presents itself.
- Staff Development Site Coordinator – organized and coordinated the use of the school building for staff workshop activities.
Experience
04/2014 to Current
Customer Support & Training 3Ds Dassault Systems – Allen, TX,
- Assist customers by phone or onsite in using corporate products
- Provide product implementation via phone or at customer site
- Provide training and consulting services for customers during product implementation
- Troubleshoot and document customer product issues
- Communicate product issues and customer feedback to development team and management
- Assist in development of product and training documentation
- Work with Support and development team members in product testing
- Maintain highest level of professionalism and courtesy in providing customer support
- Work professionally and cooperatively with all team members.
07/2008 to 04/2014
Payroll Specialist Carter Lumber Inc – Grand Rapids, MI,
- Maintain, prepare, and process payroll for county-wide school system, 1,200+ employees
- Train new school treasurers in using the ISIS payroll system, AS400
- Troubleshoot and correct employee payroll problems
- Organize and maintain employee files
- Audit employee timesheets for hours worked and accuracy
- Knowledgeable in human resource policies, procedures and methods
- Provide backup for the Assistant Finance Director
05/2002 to 07/2008
Administrative Assistant, School Treasurer Pender County Schools, Heide Trask High School – City, STATE,
- Provided primary administrative support to the Principal, Assistant Principal, and teachers
- Organized and maintained staff employment records and files
- Maintained appointment schedule for the Principal
- Dictated and prepared all correspondence for the Principal
- Scheduled, planned and organized meetings and the annual student awards ceremony, annual class ring ceremony and all staff activities (Beginning and end of year dinners, Christmas lunch, etc.)
- Developed and maintained forms as needed
- Liaison between teachers/staff and the Central Office Human Resource Department.
- Prepared all Purchase Orders for the school
- Staff Development Site Coordinator
- Secured and maintained scheduled for all substitute teachers
1991 to 05/2002
Bookkeeper Goodson & Taylor, CPA's – City, STATE,
- Balanced bank accounts, prepared payroll, accounts payable, accounts receivable
- Prepared weekly and monthly tax reports
- Processed W-2's and year end tax reports
- Processed individual tax returns
- Organized and maintained client records and files.
Education
Expected in May 4, 2013
Bachelor of Science: Business Administration/Management and Organizational Development
Mount Olive College - Wilmington, NC
Mount Olive College - Wilmington, NC
Expected in
: Social Work
University of North Carolina - Wilmington, NC
University of North Carolina - Wilmington, NC
Expected in
: Social Work
East Carolina University - Greenville, NC
East Carolina University - Greenville, NC
Skills
Administrative support, Customer Support, Accounting, strong written and verbal communication skills, conflict resolution skills, Microsoft Office, knowledgeable in basic business functions
References
- Susan Sharp, Director of Support, Education Management Systems, Wilmington, NC Work: 1-800-541-8999
- Betsy Chestnutt, Chief Finance Officer, Pender County Schools, Burgaw, NC Work: 910-663-3520
- Tonya Brown, Assistant Finance Officer, Pender County Schools, Burgaw, NC Work: 910-663-3514
- Kemmy Goodson, Owner & CPA, Goodson & Taylor, CPA's, Wilmington, NC Work: 910-392-4650
- Randy Richardson, Retired Principal, Heide Trask High School, WIlmington, NC Cell: 910-409-1791
- Terry Batchelor, Friend, Gregory Poole Equipment Company, Leland, NC Cell: 910-620-0611
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Resume Strength
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Resume Overview
School Attended
- Mount Olive College
- University of North Carolina
- East Carolina University
Job Titles Held:
- Customer Support & Training
- Payroll Specialist
- Administrative Assistant, School Treasurer
- Bookkeeper
Degrees
- Bachelor of Science
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