LiveCareer-Resume

customer support supervisor resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
  • Customer Service
  • Critical Thinking
  • Verbal and Written Communication
  • Articulate and Well-Spoken
  • Strong Problem Solver
  • Executive Schedule Management
  • Professional and Mature
  • Proper Phone Etiquette
  • Social Media Knowledge
  • Administrative Support
  • Administrative Oversight
  • Administrative Support Specialist
  • Meeting Planning
  • Calendar and Scheduling Software
  • Intuit QuickBooks
Experience
2020 to Current Customer Support Supervisor Carl Zeiss Vision | Maryland, NY,
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service
  • Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction
  • Created operational protocols and customer service processes to improve staff performance
  • Drove customer escalations to resolution by engaging directly with clients
  • Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
  • Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction
  • Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques
  • Revised department schedules to maximize coverage during peak hours
  • Spearheaded successful customer service division through strategic planning and analysis
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
2020 to Current Executive Assistant to CEO Mezzetta | American Canyon, CA,
  • Revised and maintained master calendar to coordinate meetings across multiple time zones
  • Tracked completion of key deliverables to consistently meet deadlines
  • Managed and tracked expenses to meet company budget requirements
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips
  • Monitored office equipment and scheduled repairs
  • Coordinated meeting and work schedules for staff teams and executives
  • Obtained signatures for financial documents and internal and external invoices
  • Handle sensitive/confidential information daily with high level of discretion
  • Managing and overseeing confidential projects
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives
  • Set up meeting and event logistics for senior management and updated calendars
  • Completing miscellaneous projects for the leadsership team, such as compiling reports, building presentations etc
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
2018 to 2020 RETAIL STORE OWNER Department Of The Treasury | San Marcos, CA,
  • Women's clothing and accessories store
  • Handled all the ins and outs of the boutique such as payroll, marketing, inventory, etc
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Managed operations budgeting, accounts payable and accounts receivable and payroll
  • Kept records for production, inventory, income and expenses
  • Set pricing structures according to market analytics and emerging trends
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
  • Met with service vendors or product suppliers to facilitate delivery
  • Interviewed, trained and supervised employees
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
2015 to 2017 OFFICE MANAGER Guardian Life | VT, State,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Managed office inventory and placed new supply orders
  • Handled scheduling and managed timely and effective allocation of resources and calendars
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
  • Reviewed files and records to obtain information and respond to requests
  • Administered payroll and maintained proper documentation of employee personnel
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Interpreted and communicated work procedures and company policies to staff
  • Created notices and advertisements for available vacancies on job seeker websites
  • Coded and entered daily invoices with in-house accounting software
  • Managed, scheduled and coordinated office functions and activities for employees
  • Managed office budget to handle inventory, postage and vendor services
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
2012 to 2014 Paralegal First Financial Credit Union | Montclair, CA,
  • Organized client calendars, prepared mailings and handled high call volumes
  • Identified and analyzed legal documents, discoveries and contracts
  • Filed pleadings and paperwork with court clerk to meet strict deadlines
  • Participated in client interviews, observed questioning process and documented information
  • Reduced workflow downtime by effectively organizing and managing client billing and case management files
  • Trained staff on office procedures and case-specific duties
  • Interviewed clients and obtained vital case information to support associates
  • Managed contract intake and review for large vendor agreements
  • Entered data into and managed litigation databases and Excel spreadsheets
  • Managed outside counsel budgets and internal legal fee reports for agencies
  • Prepared clients for appointments, depositions and testimony
  • Investigated potential copyright infringements and trademarks as part of ongoing litigation support
  • Maintained contract database with relevant information for categorization and easy access
  • Prepared compliance and regulatory forms for legal cases and suits
  • Organized exhibits for trial by preparing materials and supporting documentation
  • Attended administrative hearings to provide viable information and identify additional actions needed
  • Coordinated subpoena services and other support activities for legal office.
2009 to 2012 Member Service Representative First Castle Federal Credit Union | City, STATE,
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions
  • Helped members resolve account problems and navigate internal systems to handle routine needs
  • Offered exceptional customer service to differentiate and promote company brand
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands
  • Audited customer account information to identify issues and develop solutions
  • Reviewed new account applications to verify eligibility of prospective members
  • Answered member questions about products and services
  • Initiated and led conversations to identify and assess member needs
  • Presented and explained services and products to meet member needs
  • Completed transactions for membership renewals and extensions
  • Researched and addressed member inquiries about company services and accounts
  • Developed positive relationships with members, fostering community atmosphere
  • Maintained knowledge of company products, services and procedures to better serve customers and meet company goals
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities
  • Consulted with customers regarding needs and addressed concerns
  • Processed cash and check deposits every day
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education and Training
Expected in 01/2012 to to | , , GPA:
Expected in 01/2011 to to | Criminal Justice University of Louisiana, Lafayette, Louisiana GPA:
Expected in 01/2008 to to Highschool Diploma | Slidell High School, , GPA:

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Resume Overview

School Attended

  • University of Louisiana
  • Slidell High School

Job Titles Held:

  • Customer Support Supervisor
  • Executive Assistant to CEO
  • RETAIL STORE OWNER
  • OFFICE MANAGER
  • Paralegal
  • Member Service Representative

Degrees

  • Highschool Diploma

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