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Customer Support Specialists Resume Example

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CUSTOMER SUPPORT SPECIALISTS
Professional Summary

I'm a versatile Support Specialist skilled in handling data, technical issues, and personnel support tasks in a distributed environment. I'm Self-motivated and attentive with excellent interpersonal and problem-solving abilities. I'm offering 14 years of experience in various industries. I'm Well-qualified support professional with a positive and friendly demeanor. I have strong attention to detail, effective communication skills, and a robust history of tackling diverse and challenging requirements. I'm well-versed in a different area of expertise and working in a 24/7 uptime environment. I'm a skilled Technologist with experience configuring computers and peripheral devices to work within an established company. Hardworking, driven, and focused on accurately and effectively managing teams, given tasks, and skilled at organizing information, resolving failures, and maintaining records.

Skills
  • Staff education and training
  • Mac systems
  • MS Office
  • Team management
  • Relationship development
  • Process improvement
  • Scheduling
  • Performance Appraisals
  • Quality control
  • Operations monitoring
  • CAD utilization
  • Equipment calibration
  • Quality control analysis
  • Forklift Operation
  • Call management
  • Customer service expert
  • Technical documents comprehension
  • Desktop support
  • Problem resolution
  • Team Oversight
  • Product Knowledge
  • Heavy machinery safety
  • Blueprint Interpretation
  • Machine Set Up
  • Assembly and production
  • Job-tracking paperwork
  • Knowledge of tools operation such as Calipers, micrometer, depth gauges, tape-measure, and etc
  • Bilingual
Work History
Customer Support Specialists / / Company Name - City, State / 07.2020 - Current
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Leveraged consultative approach to gather customer details and technical data.
  • Served customer account and technical needs across daily calls, consistently meeting productivity and quality targets.
  • Maintained success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Trained new personnel regarding company operations, policies and services.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Team Lead / / Company Name - City, State / 07.2018 - Current
  • Led Panel-Shop/CM/ Programming.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
  • Managed schedules, and found coverage for short shifts.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Prepared detailed reports on updates to project specifications, progress, identify conflicts, and team activities.
  • Conducted frequent equipment inspections and necessary repair actions to keep machinery operating at peak levels.
  • Quickly adopted plans and adjusted CNC equipment to maintain high standards of functionality and safety.
  • Trained new CNC operators by relaying information on company procedures, safety requirements, and delivered constructive criticism upon completion of job tasks.
  • Identified stock imperfections, assigned grades, and noted production concerns based on daily inspections.
  • Designed a strategic plan for component development practices to support future projects.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Assembler Technician / / Company Name - City, State / 04.2020 - 07.2020
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Received and processed both written and verbal instructions, prints, and work orders.
  • Inspected and tested components, assemblies, and power tools for proper functionality.
  • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
  • Made and revised setups on test strands previously calibrated by other staff.
  • Conducted frequent equipment inspections and necessary repair actions to keep machinery operating at peak levels.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Reviewed and verified all work complied with sales orders and customer requirements.
  • Analyzed blueprints and work orders to understand specifications and complete, accurate assembly of trailer products.
  • Trained new employees and promoted a supportive, performance-oriented atmosphere by instructing each in use of machinery, standard operating procedures, and company policies.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Prevented equipment jams or wasted materials by setting and verifying proper parts clearances.
Material Handler| Trainer| Backup lead / / Company Name - City, State / 07.2012 - 03.2015
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Transported inventory items to appropriate locations.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Documented warehouse stock each day and reported inventory totals to purchaser.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Packed items into appropriate containers for shipment.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Installed protective devices on or around products to prevent damage during transport.
  • Received and unpacked shipments and new equipment as directed.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Demonstrated and applied product knowledge of all company items.
  • Operated equipment while observing standard safety procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Gathered and organized supplementary material to support structured lessons.
  • Eliminated process gaps by implementing new methods of standardized training.
Education
Currently Attending Ivy Tech Community College - City / 07.2009High School Diploma: Business Administration
  • Continuing education in Business Administration
Ivy Tech Community College of Indiana - CityDegree: Business Administration
  • Dean's List Current semester
  • Current GPA: 3.8
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Resume Overview

School Attended

  • Currently Attending Ivy Tech Community College
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Customer Support Specialists
  • TeamLead
  • Assembler Technician
  • Material Handler| Trainer| Backup lead

Degrees

  • High School Diploma : Business Administration
    Degree : Business Administration

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