Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Technology support experience and well-versed in computer software programs computer. Committed to providing efficient, high-quality support.
Organized Content Creator with distinguished knowledge of graphic design and digital marketing. Successful at increasing profits through brand development. Committed to unique and dynamic creation and aesthetically pleasing graphic design.
Effective cross-communicator adept at improving website content while recommending ideas for increasing website sales, traffic and ROI.
Insightful Content Creator with 2 years of experience creating, publishing and managing original and compelling content. Veteran at engaging target audiences on wide range of platforms. Cohesive team player when collaborating with marketing and organizational leaders to drive consistent messaging.
Skills
Credit card payment processing
Report generation
Report creation
Transportation solution development
Clerical support
Shipping and receiving understanding
Quality assurance controls
Retail sales customer service
Inbound and Outbound Calling
Promotional support
Data evaluation
Process optimization
Call Center Operations
Project management abilities
Yardi experience
Typing skills: 35wpm
Advanced MS Office Suite knowledge
Spreadsheet development
Scheduling and calendar management
Digital marketing
Website design
Marketing communications
Social media proficiency
Contract negotiation
Education and Training
Santa Monica CollegeSanta Monica, CAExpected in – –:Business Administration And Management - GPA:
3.8 GPA
Concorde Career CollegeNorth Hollywood, CAExpected in 09/2013 – –Surgical Technology Certification :Surgical Technology - GPA:
4.0 GPA
Honor Roll
Completed professional development in Surgical Technology
Experience
Tarantino Properties - Customer Support Specialist/Remot Customer Support Agent Junction City, KS, 02/2020 - Current
Upheld high standards of customer services by responding to inquiries, needs and problems.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maximized customer satisfaction by handling customer email and telephone interactions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Set up and activated customer accounts.
Answered 30+ inbound calls per day and directed to individuals or departments.
Poolcorp - Property Manager Saint Louis, MO, 01/2019 - 07/2021
Oversaw maintenance, appearance and performance of company vehicles.
Prepared and submitted reports to supervisor.
Entered property data into MLS computer system and checked values against similar properties.
Reviewed and interpreted vendor contracts to enforce requirements.
Handled resident complaints and expedited maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Conducted apartment tours for potential tenants and answered questions about property.
Reviewed completed applications and assessed household information against file history and program regulations.
Created and updated marketing materials for department programs and properties.
Common Spirit - Real Estate Assistant Edmonds, WA, 06/2017 - 11/2018
Followed up with prospects throughout sales processes to offer assistance.
Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
Organized and maintained systems to track leads coming from social media, website and other funnels.
Maintained agent contacts database using Salesforce and Constant Contact.
Scheduled home viewings with potential buyers.
Answered phone calls and emails from potential and existing customers.
Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Scheduled appointments and office visits, prepared client files and documented case notes.
Cold called clients to obtain exclusives.
Douglas County School System - Surgical Technologist Douglasville, GA, 01/2013 - 03/2015
Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
Effectively supported surgeons in fast-paced healthcare environments, resulting in better patient care and less pain medication post-surgery.
Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
Handed instruments and supplies to surgeons during procedures.
City Of Culver City Parks And Recreation - After-School Assistant/Tutoring Assistant City, STATE, 10/2010 - 02/2014
Worked collectively with education professionals to deliver in-school counseling support for identified students.
Monitored students academic progress, mental health and sociability through ongoing individual assessments.
Counseled students in career planning, job placement and academic goals.
Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
Implemented engaging programs to encourage student participation.
Assisted children at stations during small-group learning periods.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Star Education Center - After-School Program Director City, STATE, 09/2002 - 08/2007
Provided afterschool continued education and tutoring in Literacy, Spanish, Science and Dance for grades K-8th.
Assisted in program development
Successfully managed 30-65student and 5 staff members per school for 5 years.
Cultivated dynamic relationships with students, parents and guardians by serving as school resource.
Attended team building and strengthening exercises to build trust and loyalty among team members.
Presented resources and opportunities to teaching staff for further professional development and curriculum training courses.
Collaborated with various departments to support and establish programs, lessons and student activities.
Facilitated staff meetings to convey policy changes and hear employee input.
Observed teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
Cultivated positive relationships with parents and staff to facilitate school operations and student success.
Oversaw day-to-day work of After-school classroom teachers to expertly serve students' needs and meet district and state standards.
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School Attended
Santa Monica College
Concorde Career College
Job Titles Held:
Customer Support Specialist/Remot Customer Support Agent
