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Customer Support Specialist Ii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Successful manager, and customer service provider with 13 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Customer Service Excellence
  • Scheduling
  • Recordkeeping
  • Customer Complaint Resolution
  • Troubleshooting Technical Issues
  • Training Materials
  • Quality Management
Work History
Customer Support Specialist II, 11/2019 to Current
Clearcapital.Com, Inc. Louisville, KY,
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing best solutions.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections. Specifically in the handling of Bushel Website issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Recommended solutions to complex situations through research and critical thinking and escalated support tickets to Developers, PM's, and accounting for enhanced support.
  • Answered customer support tickets and calls promptly to avoid wait times and SLA violations.
Bartender/Manager on Duty, 11/2010 to 05/2017
Mckibbon Hospitality Gainesville, FL,
  • Started here working part-time as a cook. I quickly moved my way up to working front of house.
  • Within one year of bartending, I moved up to a bartender with the manager on duty responsibilities.
  • Worked very closely with the public, where it was my job to keep our brand alive and thriving, through personality and service.
  • Worked closely with our General Manager as well as our Bar Manager to keep fresh ideas for our clothing lines as well as drink specials and food specials. It is key in our industry to stay fresh but caters to the customers who expect classic things from us as well.
  • Like to help in finding that balance of maintaining our current clientele, while still growing and grasping new groups of guests.
Bar Manager, Front of House Manager, Events Coordinator, Head Mixologist, 11/2014 to 01/2015
Usher's House City, STATE,
  • Usher's House was my baby. I took over every Management role I possibly could here as I was trying to build my name in the Service Industry of Fargo Moorhead.
  • Performed everything from scheduling employees to training staff in proper service etiquette and technique.
  • Orchestrated a number of weddings, and other large events as well.
  • Worked on everything from catering to proper liquor licensing for off premise service.
  • Planned and organized the "Rare Beer Picnic" in unison with Junkyard Brewery and Bottle Barn liquors of Moorhead, an event that eventually sold upwards of 1200 tickets, and still continues to this day every summer in Moorhead.
  • Created seasonal as well as signature cocktail menus, while maintaining marginally low liquor costs, and exceptional revenues.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Resolved guests' complaints while maintaining a positive customer environment.
Kitchen Manager, 04/2008 to 10/2011
O'Leary's Irish Pub City, STATE,
  • Started as just a general cook in may of 2008. By September of 2008 took over as kitchen manager.
  • Worked with everything from ordering food product to interviewing, hiring of competent employees, firing of employees when necessary.
  • Closely worked with marketing reps to fuel food sales while dropping costs for our business by over 30%.
  • Finished courses needed to become serve-safe certified in food management.
  • Completed overhauls on a new menu, staying closely involved with marketing to maintain our brands' image while improving it as well.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Checked and tested foods to verify quality and temperature.
  • Motivated staff to perform at peak efficiency and quality.
Education
: Film Production, Expected in
to
Minnesota State University - Moorhead - Moorhead, MN
GPA:

I attended Minnesota State University Moorhead for just one year. I majored in Film Production and Music Composition. I do love the arts, but found my passion to be in customer service, management, and team management.

High School Diploma: General, Expected in 2005
to
West Fargo High School - West Fargo, ND,
GPA:

I took as many classes as possible in graphic communications as well as marketing and arts. I also studied French language while attending. I excelled in English and literature.

Accomplishments

While managing my own kitchen I successfully reduced food costs by over 30% while maintaining a small labor turn around rate. I successfully rewrote and produced the bar menu as well.  I ran an upscale bar and restaurant, creating cocktail menus and managing staff. I did all of the liquor ordering as well as inventory control and scheduling. We worked with a lot of deadlines, as we hosted a large number of events. I successfully worked with the city of Moorhead attorneys, as well as law enforcement, and city planners while I hosted the first "Rare Beer Picnic" to take place in the FM area.  I was voted the Best Mixologist of Fargo/Moorhead in 2016 and 2017, in the High Plains Readers Best of the Best Awards.  I also Placed in the top 8 among hundreds of bars and Restaurants in the Fargo Moorhead area in High Plains Readers Cocktail Showdown three years in a row.  I took runner up 2 years at the Bartenders Battle, and 3rd place another year.  I have taught courses in Craft Cocktails as well as being interviewed for articles in local papers regarding the art of the cocktail. 

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Resume Overview

School Attended
  • Minnesota State University - Moorhead
  • West Fargo High School
Job Titles Held:
  • Customer Support Specialist II
  • Bartender/Manager on Duty
  • Bar Manager, Front of House Manager, Events Coordinator, Head Mixologist
  • Kitchen Manager
Degrees
  • High School Diploma

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