Customer Support Specialist Resume Example
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CUSTOMER SUPPORT SPECIALIST
Professional Summary
Talented and accomplished leader with a background in managing highly visible, complex projects within aggressive timelines. Reputation as a hands-on resourceful team player, working with integrity and professionalism to earn respect, inspire cooperation, and exceed business expectations. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Work History
Customer Support Specialist, 04/2019 to CurrentHigher Logic - Saratoga Springs , NY
- Provide exceptional support for Vertafore customers on multiple SaaS products, utilizing strong critical thinking and communication skills.
- Respond to inquiries, providing quality service and knowledge to customers about features and usability of various areas of software products.
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Processed over 975 support requests received over the 4th quarter in 2019 for technical assistance on wide range of issues related to AMS360 and associated products.
- Document all transactions and support interactions in system for future reference and addition to knowledge base.
Trade Show Coordinator /Senior Office Administrator, 01/2012 to 04/2019Penumbra Inc. - Berlin , NH
- Provided strategic marketing initiatives with concentration on evolving the brand identity for competitive positioning.
- Was responsible for providing administrative support to operations management in the development of business strategies, identifying growth opportunities, and initiating business procedures to drive bottom-line results.
- Provided strategic direction and organized all trade shows; reviewing contracts and logistics, directing design and set up, attendance, and ensuring business presence aligns with the organization's mission.
- Facilitated research, cost analysis, and analyzed Key Performance Indicators (KPIs) to effectively gauge success at reaching the target audience, and Gross Profit Margin as a Percentage of Sales.
- Developed and organized the Family and Friends Sale which generated $7000+ in sales of retired and sample sale items annually.
- Managed administrative tasks and facilitated transaction and order processing, including serving as the direct point of contact for customers and vendors; utilized strengths in Customer Relationship Management (CRM) for new customer growth, and revenue growth.
Event Coordinator, 01/2014 to 01/2017A Snappy Event - City , STATE
- Oversaw the daily direction and activities associated with the busy management organization that produced, hosted, and managed large scale events, expositions, and promotions.
- Provided creative design, style, and themes for each event and exceeded expectations by delivering events under budget and meeting demanding timelines.
- Worked in conjunction with the executive team to identify and direct branding initiatives, public relations, and communications while providing oversight and direction of vendors, staff and event contributors such as sponsors, entertainers, photographers, caterers, and AV technicians.
- Administered all aspects of event strategies in regards to event development which included marketing plans, allocated resources, state and federal laws, and secured event contracts.
- Was responsible for all payroll related tasks at the owner's restaurants, including collecting employee information, preparing and processing paychecks and cash deposits, and responding to payroll-related inquiries and resolving concerns.
- Identify opportunities for improvement.
Wedding Planner Intern, 01/2013 to 10/2013Pure Luxe Bride - City , STATE
- Supported the organization by conducting research on industry trends, presenting competitive market analysis, and utilizing social media platforms to increase business awareness.
- Assisted in developing creative marketing strategies, provided photographing of events and posted on social media sites, and authored blog posts to coordinate with events.
- Earned recognition for utilizing strengths in time-management, organization, and communication skills to ensure smooth operations in event set-up and break-down.
- Successfully assisted in the coordination and event design of over 20 weddings and The Knot, featuring reviews and information on the best wedding vendors in Charleston.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Education
Bachelor of Science, Business Administration, Hospitality & Tourism Management, 2015
College of Charleston - City, State
Skills
- MS Office Suite
- Salesforce
- SaaS Support
- 65 WPM typing speed
- Google Suite
- Netsuite
- Freelance Virtual Assistant
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Resume Overview
School Attended
- College of Charleston
Job Titles Held:
- Customer Support Specialist
- Trade Show Coordinator /Senior Office Administrator
- Event Coordinator
- Wedding Planner Intern
Degrees
- Bachelor of Science , Business Administration, Hospitality & Tourism Management 2015
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