customer support specialist resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Skills
- Customer Service Excellence
- Account Administration
- Attention to Detail
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Help Desk Support
- Defect Analysis and Resolution
- Collaborative Team Player
- Teamwork and Collaboration
- Verbal and Written Communication
- Organizational Skills
- Service Schedule Coordination
- Customer Service Support
- Quality Assurance
- Payment Processing
- User Training
- Time Management
- System Maintenance
- Desktop Partitioning Software
- Incoming Call Management
- Service Desk Team Management
- File Management Software
- Customer Communication and Empathy
- Employee Computer Support
- Friendly and Patient
- Active Listening
- Conflict Resolution
- Problem-Solving
Education and Training
University of Port-Harcourt River State, Expected in ā ā Bachelor of Science : Geology - :
Experience
Britecore - Customer Support Specialist
Denver, CO, 02/2021 - Current
Denver, CO, 02/2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Interviewed clients to obtain vital case information and support associates.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Educated customers on special pricing opportunities and company offerings.
Securitas Security Services Usa, Inc. - Front Desk Officer
Chaska, MN, 05/2022 - 04/2023
Chaska, MN, 05/2022 - 04/2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Welcomed large volume of guests and improved overall customer service.
- Oversaw cash and credit card payment transactions at the front desk.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Monitored reservations to track incoming parties and special events.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Balanced hotel accounts at end of each shift.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Oak Street Health - Sales Manager
Flint, MI, 05/2020 - 07/2022
Flint, MI, 05/2020 - 07/2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through Claireet expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Prospected for new business using databases and other strategies to generate sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
Blue Yonder - Sales Executive
Roswell, GA, 11/2018 - 05/2020
Roswell, GA, 11/2018 - 05/2020
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Posed as models for advertising, artistic creation and display of goods.
- Recognized security risks to properly handle situations.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
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Resume Overview
School Attended
- University of Port-Harcourt
Job Titles Held:
- Customer Support Specialist
- Front Desk Officer
- Sales Manager
- Sales Executive
Degrees
- Bachelor of Science
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