customer support specialist resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Interpretation and Translation Services
  • Upselling Products and Services
Work History
Customer Support Specialist, 06/2022 - Current
Airgas Inc Memphis, TN,
  • Ready to resolve any problem
  • Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls
  • Current student working toward my Certification in FullStack Web Development and looking for an opportunity to begin my career in the field
  • Identifying and quickly closing any knowledge gaps to offer value to my employer and team
  • Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Account updates Inbound call management Microsoft Word
  • Scheduling Time management
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Call Center Customer Service Agent, 01/2015 - 12/2015
Krispy Kreme Myrtle Beach, SC,
  • Referred unresolved customer grievances to designated departments for further investigation
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Met inbound customer needs while maintaining strict performance targets
  • Completed inquiries and followed up with customers to share findings and offer solutions
  • Updated records with all interactions and customers transactions.
Assistant Manager, 01/2006 - 09/2008
Liberty Coke New Windsor, NY,
  • Cosmetologist: Hair
  • Aesthetician: Facials, Waxing, Paraffin dips, Body Scrubs, Body Wraps,
  • Massage Therapy: Massages, hot stones, Swedish, Deep Tissue, Aromatherapy etc
  • Customer Service: Book Clients, Greet Clients, Inventory, Set up and Break Down Lounge, Cleaning,
  • Maintenance to Equipment
  • Open/Close Spa
  • B
Cashier, 10/2006 - 06/2007
Sally Beauty Supply City, STATE,
  • Engaged with customers while completing cash register transactions
  • Maintained clean, organized, and well-stocked checkout areas
  • Balanced cash drawer at beginning and end of each shift
  • Promoted loyalty programs and store cards
  • Approached and solved problems with initiative and sound judgment.
Work History
2022Certificate of Completion Google IT Certificate: , Expected in
- , Colorado
Status -
Accounts Receivable Clerk: , Expected in
- Columbus,
Status - Pony Xpress |, Ohio Minimized errors with proper coding and consistent verification of data. Tracked billing activities and payments with [Software] spreadsheets. Worked closely with management to improve accuracy and resolve receivables variances. Kept managers informed with daily activity reports detailing invoicing, payments, and notable issues. Processed and posted daily cash deposits and wire remittance deposits to appropriate customer accounts and invoices.
Master: frontend development, Expected in
- ,
Status - Medicare Customer Service Representative / Data Entry Clerk NationWide Insurance | Columbus, Ohio Documented, researched, and resolved customer service issues. Handled customer inquiries, billing questions, payments, and service requests. Delivered fast and friendly service regarding questions and service complaints. Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales. Anticipated needs and resolved problems to keep customers happy., backend development with Node, React Learn the latest frameworks and technologies, including Javascript ES6, Bootstrap 4, MongoDB. Learn professional developer best practices.
2022Certificate of Completion: , Expected in
- Springs, Colorado
Status - Vern Riffe State Office Tower | Columbus, Ohio Investigated disturbances, alarms, and unusual activities. Anticipated potential disruptive behavior and safety or security threats, and took preventative action. Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals. Identified security concerns with regular facility and equipment inspections. Secured building against intrusion, routinely checking and locking windows and, Full Stack Web Development: Front and Back end Development: Be able to build ANY website you want. Craft a portfolio of websites to apply for junior developer jobs. Build fully-fledged websites and web apps for your startup or business. Work as a freelance web developer.
2022Certificate of Completion Google IT Certificate: , Expected in
- , Colorado
Status -
Professional development completed in IT Fundamentals: , Expected in
- ,
Status -
Certificate of Completion SheCodes.: , Expected in
- Springs, Colorado
Status - Front-End Web Development: HTML, CSS5

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Resume Overview

School Attended

Job Titles Held:

  • Customer Support Specialist
  • Call Center Customer Service Agent
  • Assistant Manager
  • Cashier


  • 2022Certificate of Completion Google IT Certificate
  • Accounts Receivable Clerk
  • Master
  • 2022Certificate of Completion
  • 2022Certificate of Completion Google IT Certificate
  • Professional development completed in IT Fundamentals
  • Certificate of Completion SheCodes.

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