Communication skills to address customer inquiries, resolve problems, provide information and customer satisfaction. Accurate, detail oriented, able to multi-task, meet deadlines and work under pressure. Exceptional customer service care to generate loyal return customers contributing to annual sales. Professional attitude, effective, loyal and productive with expert customer service experience.
Microsoft Office, Word, Outlook, IBR, Data Entry Terminal, POS System, and
Remote Support Applications.
Customer Support Specialist, 06/2013 － CurrentAT&T － Harrisburg, PA
Answer customer inquiries concerning services, products and report problem coverage areas.
Troubleshoot and resolve customer impacting issues such as voice, data, network conditions, connectivity, devices, applications, software, provisioning, initial set-up and configuration.
Remote Support Certified for Advanced Android Technical Support.
Process warranty claims, mail order of new devices and accessories, process upgrades, rate plan and feature changes.
Handle and own direct inbound customer calls, transferred callers from other CSRs, COR stores, and authorized retailers.
Initiate commitments and build cases to better serve and follow up on customer concerns and issues.
Customer Service Representative/Cashier, 02/2007 － 11/2012John Gross Company － Mechanicsburg, PA
Provided one on one customer service care by addressing customer inquiries, solving problems and providing new product information.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientele.
Successfully managed areas within the company which contributed to a percentage of repeated record breaking annual sales.
Effectively cut costs with additional responsibilities and training new hires.
Data Entry Clerk, 01/2005 － 12/2006Fry Communications Inc － Mechanicsburg, PA
Managed and completed an inventory project of all parts for the Maintenance Department.
Provided parts assistance to all maintenance personnel and equipment operators.
Assisted office personnel during employee absences.
clientele, customer service, Data Entry, inventory, mail, Microsoft Office, office, Outlook, Word, network, personnel, POS, sales, Technical Support, Troubleshoot, upgrades