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Customer Support Specialist Resume Example

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CUSTOMER SUPPORT SPECIALIST
Professional Summary

Seasoned customer service team member offering 3+ years of experience in Customer Service Specialist positions combined with enthusiasm for taking on challenging team and customer needs. Open and clear communicator with well-organized approach and conscientious nature. Familiar with Corporate practices, customer preferences and business regulations. Expert with excel, word, In Design, Photoshop, AI and personal work software.

Skills
  • Customer support
  • Customer service excellence
  • Quality Assurance
  • Payment Processing
  • Medical terminology knowledge
  • CRM
  • Credit card processing
  • Data Entry
  • Computer proficient
  • Complaint resolution
  • Office administration
  • Documentation and reporting
  • Financial leadership
  • Excellent written and oral communication
  • Customer Relations
  • Good communication skills
  • International sales support
Work History
Customer Support Specialist, 08/2018 to Current
Elk River Systems.Inc – Harlowton, MT
  • Always on top of the leader board
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Leveraged consultative approach to gather customer details and technical data
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Multi tasked to handle diverse customer needs in high-volume home office setting, prioritizing tasks to keep up with challenging deadlines
  • Remained polite when speaking with difficult guests on phone
  • Described and explained details about over ,emails and chats
  • Inform customers and guide purchasing decisions
  • Helped customers every time by approaching conversations with positive attitude
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Educated customers about billing, payment processing and support policies and procedures
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Entered orders into OMS computer database system
  • Maintained up-to-date knowledge of product and service changes
Office Assistant, 08/2017 to 08/2020
Federal Protective Service – Billings, MT
  • Worked with upper management to complete complex projects on tight budgets within specific timelines
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using excel and word
  • Processed invoices and expenses using their government software
  • Developed and maintained spreadsheets in excel to track and chart information such airport command for emergencies
President , 03/2014 to 04/2016
Board Of Health – Columbus, MT
  • Accomplished special objectives and projects according to requests from board members
  • Making sure all emergency protocols were updated
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
  • Conducted needs assessments to determine which materials and services were warranted for each individual case
EMT -I , 01/1999 to 01/2009
Columbus Ambulance – Columbus, MT
  • Administered tests and medication to stabilize patients in field or in transit
  • Communicated with lucid patients to gather incident and medical history information
  • Executed well-informed critical decision making in high-pressure situations
  • Demonstrated strong commitment to quality care through continuous training and development
  • Followed all policies, regulations, dress codes and schedules
  • Public training and education
  • Developed team communications and information for training meetings
Education
Bachelor of Science: Health Administration, 03/2013
Montana State University - Billings - Billings, MT
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Resume Overview

Companies Worked For:

  • Elk River Systems.Inc
  • Federal Protective Service
  • Board Of Health
  • Columbus Ambulance

School Attended

  • Montana State University - Billings

Job Titles Held:

  • Customer Support Specialist
  • Office Assistant
  • President
  • EMT -I

Degrees

  • Bachelor of Science : Health Administration , 03/2013

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