Customer Support Specialist Resume Example
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CUSTOMER SUPPORT SPECIALIST
Professional Summary
Seasoned customer service team member offering 3+ years of experience in Customer Service Specialist positions combined with enthusiasm for taking on challenging team and customer needs. Open and clear communicator with well-organized approach and conscientious nature. Familiar with Corporate practices, customer preferences and business regulations. Expert with excel, word, In Design, Photoshop, AI and personal work software.
Skills
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Work History
Customer Support Specialist, 08/2018 to Current
Mckesson Corporation – Alabama , NY
Mckesson Corporation – Alabama , NY
- Always on top of the leader board
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Leveraged consultative approach to gather customer details and technical data
- Provided primary customer support to internal and external customers in fast-paced environment
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Multi tasked to handle diverse customer needs in high-volume home office setting, prioritizing tasks to keep up with challenging deadlines
- Remained polite when speaking with difficult guests on phone
- Described and explained details about over ,emails and chats
- Inform customers and guide purchasing decisions
- Helped customers every time by approaching conversations with positive attitude
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Educated customers about billing, payment processing and support policies and procedures
- Communicated with vendors regarding back order availability, future inventory and special orders
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Entered orders into OMS computer database system
- Maintained up-to-date knowledge of product and service changes
Office Assistant, 08/2017 to 08/2020
Meyer Tool – Erlanger , KY
Meyer Tool – Erlanger , KY
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- Opened and properlydistributed incoming mail to promote quicker response to client inquiries
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using excel and word
- Processed invoices and expenses using their government software
- Developed and maintained spreadsheets in excel to track and chart information such airport command for emergencies
President , 03/2014 to 04/2016
Kaiser Transport – MT, State
Kaiser Transport – MT, State
- Accomplished special objectives and projects according to requests from board members
- Making sure all emergency protocols were updated
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Conducted needs assessments to determine which materials and services were warranted for each individual case
EMT -I , 01/1999 to 01/2009
Catholic Health Initiative – Somerville , TX
Catholic Health Initiative – Somerville , TX
- Administered tests and medication to stabilize patients in field or in transit
- Communicated with lucid patients to gather incident and medical history information
- Executed well-informed critical decision making in high-pressure situations
- Demonstrated strong commitment to quality care through continuous training and development
- Followed all policies, regulations, dress codes and schedules
- Public training and education
- Developed team communications and information for training meetings
Education
Bachelor of Science: Health Administration, 03/2013
Montana State University - Billings - City, State
Montana State University - Billings - City, State
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School Attended
- Montana State University - Billings
Job Titles Held:
- Customer Support Specialist
- Office Assistant
- President
- EMT -I
Degrees
- Bachelor of Science : Health Administration , 03/2013
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