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CUSTOMER SUPPORT SPECIALIST Resume Example

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CUSTOMER SUPPORT SPECIALIST
Summary

To obtain a position utilizing strong communication, problem solving and leadership skills to provide team and business guidance, improve processes and increase company profitability which could lead me into development for a managment./leadership position in the future

Highlights
  • Team Leader Training
  • Fearless Facilitation" class Customer
  • Service/Marketing/Sales
  • Ability to lead teams
  • Motivated self-starter
  • Enthusiastic 
  • Proven track record of exceptional work ethic
  • Knowledge Microsoft Word, Excel, PowerPoint
  • Adaptability, Decision Making, Planning And Organizing


Accomplishments
  • Employee of the month 6 times
  • Received outstanding sales rep for the year of 2008
  • Sam's Club Employee of the Month 6 times in 2 years
  • Central Washington African American Scholar


Experience
CUSTOMER SUPPORT SPECIALISTJul 2013 to Nov 2014
NEXTITLE & ESCROW － BELLEVUE, WA
  • Process Quotes for specific property Title & Escrow
  • Search Property Profiles
  • Create different documents through Excel, Word, Adobe
  • Company Services - Marketing support - Customer Service Phone Calls
  • Creating information that involves the following: Property Profile, Home-books, Farm Reports, Vesting Deeds, Parcel Maps and Comparable Sells
  • Computer emailing communication nation wide
  • Ordering Title & Escrow
  • Team building and project work
  • Conducting customer requirements the make company more profitable
GROUND SERVICE AGENT/SUPPLY CHAINOct 2012 to Jun 2013
HORIZON AIRLINES － SEATTLE, WA
  •  Customer Service and Ground Support; we are the only airline that comes into contact with our passengers on the ground of the plane
  • Conducting different responsibilities requiring customers to get to their final destination on time and safely
  • Communicated and consulted with team members, supervisors, and agents to work together and complete many assignments throughout the airport 
  • Marshaling planes in, baggage placement, airport service, loading planes, load coordinator
  • Produce sales goal, meeting bonus production and supplying on ground service for passengers 
  • Drive many different vehicles throughout the airport; tug carries, belt loaders, and electro pushbacks
  • Team building and projected work
SALES SUPERVISORAug 2010 to Nov 2012
SAM'S CLUB － AUBURN, WA
  • Started as a cashier and worked my way up to supervisor through hourly services / Administrative Assistant
  • Conducted customer requirements to make the company better profitable as well as manufacturer helping and inventory
  • Communicated and consulted with team members, supervisors, department directors and executive management to ensure effective project completion
  • Directed sales analysis request including daily, weekly, and monthly sales forecasting revenue projections and product sales reporting
  • Produce sales goal and team projects to develop throughout the company to create better opportunities for high percentage sales in memberships
  • Trained cashiers in best practice usage to sell memberships and achieve a high goal of success/ Resign from position to complete school 
  • Stocking, inverntory, forklift use, processing orders
SALES ASSISTANTMay 2007 to Aug 2008
LEAF GUARD NORTHWEST － KENT, WA
  • Demonstrated customer service
  • Traveling to home shows to execute sales for gutter systems
  • Provide excellent people skills and develop one on one conversation
  • Developed over 25 gutter systems to be sold
  • Produced 200 free home estimates
  • Employee of the month 6 times
  • Received outstanding sales rep for the year of 2008 - Team lead
Education
Business ManagementCentral Washington University Ellensburg － Ellensburg, WA, USCentral Washington University Ellensburg, WA Bachelors Degree in Business Management - July 2013
High School DiplomaKentridge High School Kent － Kent, WA, USKentridge High School Kent, WA High School Diploma - June 2008
Business, MarketingCentral Washington University- Business Minor in Marketing - Central Washington University; February 2013
Marketing Tech Program CompletionCentral Washington University
FASFA Education Program2012Central Washington University- Central Washington Link Crew Leadership, October 2009 – 2013 Central Washington University Washington State African American Scholar 2008 – Present FASFA Education Program
Professional Affiliations
  • History Tutor
  • College Graduate
  • Student Athlete
Skills
Sales, Customer Service, Receptionist, Retail Sales, Administrative Assistant, Cashier, Forecasting, Forklift, Inventory, Monthly Sales, Product Sales, Sales Analysis, Sales Forecasting, Sales In, Stocking, Team Building, Marketing, Outstanding Sales, Sales Assistant, Sales For, Sales Rep, Team Lead, Customer Support, Escrow, Excel, Ordering, Word, Supply Chain, Class, Comprehensive Large Array Data Stewardship System, Marketing/sales, Microsoft Word, Powerpoint, Self-starter, Training, Business Management
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Resume Overview

Companies Worked For:

  • NEXTITLE & ESCROW
  • HORIZON AIRLINES
  • SAM'S CLUB
  • LEAF GUARD NORTHWEST

School Attended

  • Central Washington University Ellensburg
  • Kentridge High School Kent
  • Central Washington University

Job Titles Held:

  • CUSTOMER SUPPORT SPECIALIST
  • GROUND SERVICE AGENT/SUPPLY CHAIN
  • SALES SUPERVISOR
  • SALES ASSISTANT

Degrees

  • Business Management
    High School Diploma
    Business, Marketing
    Marketing Tech Program Completion
    FASFA Education Program 2012

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