customer support specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
  • Proficient in Microsoft and Excel
  • Creativity
  • Organization
  • Problem Solving Abilities
  • Communication
  • Inbound and Outbound Calling
  • Courteous demeanor
  • Adaptive team player
Customer Support Specialist, 05/2021 - Current
Mckesson Corporation Indiana, PA,
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced office environment.
  • Shared detailed information regarding options to help customers make decisions.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • De-escalated problematic customer concerns while maintaining calm and friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns and inventory requirements to supervisors when necessary.
  • Reviewed account and service histories to identify trends and issues.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with The Marketing Team to develop customer service improvement initiatives.
UA Laboratory Technician, 10/2019 - 05/2021
The Paradies Shops Greensboro, NC,
  • Follows chain-of-custody and Utah County Division of Substance Abuse Drug Testing Laboratory processes in performing immunoassay screening for drugs of abuse.
  • Observes client during the process of providing a urine sample in order to prevent tampering of specimen.
  • Operates and maintains the V-twin Biochemical analyzer according to strict methodologies. Analyzes, reviews and interprets data in accordance with the Substance Abuse Mental Health Services Administration (SAMHSA) mandatory guidelines and other regulatory organizations.
  • Enters client information and testing results into database ensuring strict confidentiality of client information.
  • Constructs, maintains, and operates standard laboratory equipment; runs calibration and controls, pipettes samples and volumetric solutions.
  • Manages the distribution of reagents and waste contamination.
  • Maintains security of testing equipment and supplies by following strict procedures and by conducting necessary checks.
  • Complies with bio-hazard safety standards through proper handling of potentially hazardous chemicals and biological agents in the workplace.
  • Collects drug testing samples from other sites and deliver supplies.
  • When needed collects nasal sample from Wasatch Behavioral Health employees for Covid-19 tests and runs the sample through BD Veritor Analyzer for results.
  • Report Covid-19 results to patient as well as the State.
  • Helps with any work for the Program Supervisor.
  • Performs any necessary/needed office work.
  • Keep up with any office and laboratory cleaning that is needed daily, weekly and monthly.
  • Developed exemplary rapport with patients by demonstrating compassion and communication with clients.
Brand Associate, 07/2018 - 10/2019
Old Navy City, STATE,
  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges
  • Replenish and put the items away on the sales floor in aesthetically pleasing ways.
  • Connected closely with colleagues and collaborated successfully to achieve group goals.
Brick Oven Market Room Assistant and Supervisor, 08/2016 - 08/2018
Brick Oven City, STATE,
  • Opened, maintained, and closed the salad bar.
  • Prepared salads for customers customized orders.
  • Open the pasta bar, maintained while serving to customers, and closed pasta bar.
  • Open soups and sauces bar, maintained and closed soups and sauces bar while closing the entire Market Room floor and making sure all other employees have what they need to succeed in their positions.
  • Maintained department floors, counters and walls clean.
  • Delegated daily tasks to team members to optimize group productivity.
  • Oversaw employee supervision, customer satisfaction, and daily work.
  • Established and enforced clear goals to keep employees working collaboratively.
Associate of Science: General Science, Expected in 2020
Utah Valley University - Orem, UT
Status -
High School Diploma: , Expected in 05/2018
Provo High School - Provo, UT
Status -
  • Cum laude graduate
  • 3.8 GPA
Additional Information


  • Placed on Principal's List for 4.0 GPA (13-14)
  • 4 Times Nation Ballroom Dancer
  • Received a Business Letter
  • Placed 2nd in State for Softball
  • Lettered in Softball (2015-2018)
  • Received Young Womanhood Recognition Award
  • Received Honors Excellent Performance Dance Scholarship

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Resume Overview

School Attended

  • Utah Valley University
  • Provo High School

Job Titles Held:

  • Customer Support Specialist
  • UA Laboratory Technician
  • Brand Associate
  • Brick Oven Market Room Assistant and Supervisor


  • Associate of Science
  • High School Diploma

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