Customer Support Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Excellent communication skills
  • Independent worker
  • Microsoft Office proficiency
  • Self-directed
  • Strong organizational skills
  • Fluent in Spanish
  • Detail oriented
  • Active listening skills
  • Dedicated team player

Quality Customer Service

  • Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience
09/2010 to Current
Customer Support Specialist Mckesson Corporation Kentucky, AR,
  • Data entry entered daily for Orange County for all on-sites and all online customers receiving employment services benefits, with services entered in EFM followed with the correct case note (template) once attended online or onsite.
  • File Search in EFM is provided to every customer along with the job referrals that match their background skills and experiences.
  • Provide Federal Bonding assurance Certification from 5,000 to 24,000 to employers that hire job seekers that have bad credit or a felony in their background.
  • Once verified job seekers employment information a detailed (Template) case note is entered into EFM.
  • All placements obtained #880, #882 are entered in EFM in a detailed case note.
  • Verifying is made through our State site BH10, BD01 for Hire dates of the job seeker hired.
06/2008 to 08/2010
RES Placement Specialist/WT Validator Mills Fleet Farm Clover, WI,
  • Assist customers with information on up to date Labor Market information.
  • Accessing the full menu of WCF re-employment services so they can enhance the effectiveness of their job search.
  • Assist customers with listings of employment; resume assistance, service recommendations, job searches as well as job referrals.
  • Validate customers that have applied for Government assistance from the state, by checking for completion of the verification process.
  • Workforce Central Florida (DEO) WIA/Career Track Customer Service Rep.
  • Answered incoming phone calls.
  • Provided customers with information on Wia/Career Track program.
07/2009 to 2010
Unemployment Compensation Customer Service Rep Medstar Research Institute Falls Church, VA,
  • Respond to inbound and outbound service calls who receive Unemployment Compensation benefits.
  • Communicate via email with the UI call center in Orlando with the customer's issue with benefits.
  • Document case notes after service is provided of each customer in EFM.
  • Assist UI claimant with registration, conduct job search, and help create resumes on EFM.
  • Asked open-ended questions to assess customer needs.
  • Verified that information in the computer system was up-to-date and accurate.
  • Scheduled and confirmed appointments for ReEmployment Specalist team.
10/2007 to 06/2008
Cashier Target Corp City, STATE,
  • Experienced cashier received payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Identify prices of goods using calculators, cash registers, or optical price scanners.
  • Greeted customers entering the store with a smile.
  • Answered customer's questions concerning product, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties.
  • Stock shelves, and mark prices on shelves and items.
01/2004 to 08/2006
Mail Handler/ Clerk USPS City, STATE,
  • Unloaded incoming mail trucks and moved items to staging area.
  • Received and sorted incoming mail and packages.
  • Safely operated lift,sorting, and moving equipment.
  • Cleared equipment jams and minimized sorting delays.
  • Kept work areas organized and neat to minimize hazards.
  • Followed company standards and regulations regarding mail handling.
01/2003 to 09/2006
Teachers Assistant Rippowmam Middle School BOE City, STATE,
  • Provided extra assistance to students with special needs, especially for the Spanish speaking students with physical and mental disabilities.
  • Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
  • Tutored and assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
  • Enforced policies and rules with students.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Prepared bulletin board displays, exhibits, equipment, and demonstrations.
  • Organized and supervised games and other recreational activities to promote physical, mental, and social development.
Educational Background
Expected in 1991
High School Diploma:
Greenwich High School - Greenwich, CT
Fluent in Spanish

Customer Support, Data Entry, File, Customer Service, Receptionist, Retail Sales, Clerk, Mail Room, Postal, Sorting, Sorting Mail, Cash, Cashier, Processor, Testing, Vouchers, Excellent Communication Skills, Highly Organized, Microsoft Office, Ms Office, Team Player, Time Management, Very Organized, Compensation, Inbound And Outbound,

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Greenwich High School
Job Titles Held:
  • Customer Support Specialist
  • RES Placement Specialist/WT Validator
  • Unemployment Compensation Customer Service Rep
  • Cashier
  • Mail Handler/ Clerk
  • Teachers Assistant
  • High School Diploma

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