LiveCareer-Resume

customer support specialist resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Customer service excellence
  • SaaS support
  • Quality Assurance
  • Payment Processing
  • Retail store support
  • Computer proficient
  • Stock management
  • Training development aptitude
  • Key holder experience
  • Recordkeeping strengths
  • Data Entry
Work History
01/2019 to Current
Customer Support Specialist Mckesson Corporation King Of Prussia, PA,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Leveraged consultative approach to gather customer details and technical data.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Implemented and developed customer service training processes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Scored in top [Number]% of employees for successful [Action].
  • Trained staff on operating procedures and company services.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Optimized customer support by establishing collaborative service environment.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
08/2018 to 01/2019
Customer Service Agent Johnson Controls, Inc. Pooler, GA,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed expectations and exhibited excellent follow-through related to [Task].
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Entered customer information into customized computer system with [Software] to document and organize client records.
  • Sought ways to improve processes and services provided.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
02/2016 to 06/2018
Administrative Assistant Otis Worldwide Oklahoma City, OK,
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Maintained staff directory and company policy handbook for human resources department.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Arranged rapid office equipment repair and maintenance with vendors.
07/2012 to 08/2016
Coffee Barista Coborn's Delano, MN,
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [Timeframe].
  • Created over [Number] drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong [Skill] and [Skill] abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Created original artwork for specials board display daily.
  • Educated coworkers and customers about new products.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Completed over [Number] successful cash audits to correctly balance drawers at end of each shift.
  • Complied with standards for merchandising, stocking and storing product.
  • Set and achieved goals for professional development, including [Describe goals achieved].
  • Maintained regular and consistent attendance and punctuality.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Developed and demonstrated skillful and creative latte art to engage customers.
Education
Expected in
: Playwriting And Screenwriting
Columbia University - New York, New York,
GPA:
  • Coursework in Film Screenwriting, Short Film Directing and Comedy Writing
Expected in
Bachelor of Arts: Theater Arts
Belmont University - Nashville, TN,
GPA:
  • Graduated summa cum laude
  • Member of Executive Leadership Committee
  • Member of Alpha Psi Omega
Certifications

Mental Health First Aid Certified

Additional Information

Make sure to write about accomplishments at TaskRabbit including, all the work I did with Culture Committee, special projects and training assistance

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Columbia University
  • Belmont University

Job Titles Held:

  • Customer Support Specialist
  • Customer Service Agent
  • Administrative Assistant
  • Coffee Barista

Degrees

  • Some College (No Degree)
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: