Customer Support Specialist Resume Example

• Coordinated the content for Northwestern\'s CIC Student Enrichment Services (SES) & Multicultural Student Affairs (MSA) web pages and social media accounts.
• Managed fund distribution/payments to cover medical expenses via accounts payable/receivables for low-income 1st generation college or US students.
• Organized SES Laptop Loaner program which distributes loaner computers out to students in need.
• Supervised 20 student Office Assistants, including but not limited to managing schedules, supervising & assigning tasks, leading staff meetings.
• Managed Room Reservations for faculty, student organization meetings and events throughout Northwestern\'s Department of Multicultural Student Affairs various on-site spaces.
• Conceptualized future program components (such as Summer Academic Workshop--an introductory program for incoming freshman).

• Supported six sales executives, including but not limited to travel & expenses, trip itineraries, event planning.
• Integral part of client proposal process, providing sales executives with custom research, outward facing marketing materials and detailed media plans tailored to individual client needs and objectives.
• Utilized time management skills by effectively managing a high volume of client proposals and advertising insertion orders while maintaining campaign performance through analysis and optimizations.
• Planned and coordinated logistics and materials for departmental meetings, client meetings and staff events.

• Provided primary assistance to Financial Advisor in independent branch of Northwestern Mutual.
• Sole trainer to all new hires.
• Managed client cases, preparation of confidential finance and insurance reports.

•Conducted interviews to qualify companies and top executives to be featured in forthcoming issues of GHP's trade magazines.

•Independent correspondence and accountability for building rapport with clients based on cold-calling.