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Customer Support Specialist Resume Example

Resume Score: 40%

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CUSTOMER SUPPORT SPECIALIST
Education
Bachleors of Fine Arts: Writing for Performance, Publication and Media2005Pratt Institute- City, State
Work History
Customer Support Specialist02/2017 to Current
Company Name – City, State
  • Ensures superior customer experiences by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Manages wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Routinely answers customer questions regarding merchandise and pricing.
  • Investigates and resolves customer inquiries and complaints in a timely and empathetic manner.
Program Assistant/Admin 02/2016 to 01/2017
Company Name – City, State
  • Coordinated the content for Northwestern\'s CIC Student Enrichment Services (SES) & Multicultural Student Affairs (MSA) web pages and social media accounts.
  • Managed fund distribution/payments to cover medical expenses via accounts payable/receivables for low-income 1st generation college or US students.
  • Organized SES Laptop Loaner program which distributes loaner computers out to students in need.
  • Supervised 20 student Office Assistants, including but not limited to managing schedules, supervising & assigning tasks, leading staff meetings.
  • Managed Room Reservations for faculty, student organization meetings and events throughout Northwestern\'s Department of Multicultural Student Affairs various on-site spaces.
  • Conceptualized future program components (such as Summer Academic Workshop--an introductory program for incoming freshman).
Advertising Sales Assistant02/2012 to 11/2015
Company Name – City, State
  • Supported six sales executives, including but not limited to travel & expenses, trip itineraries, event planning.
  • Integral part of client proposal process, providing sales executives with custom research, outward facing marketing materials and detailed media plans tailored to individual client needs and objectives.
  • Utilized time management skills by effectively managing a high volume of client proposals and advertising insertion orders while maintaining campaign performance through analysis and optimizations.
  • Planned and coordinated logistics and materials for departmental meetings, client meetings and staff events.


Office Assistant10/2010 to 11/2011
Company Name – City, State
  • Provided primary assistance to Financial Advisor in independent branch of Northwestern Mutual.
  • Sole trainer to all new hires.
  • Managed client cases, preparation of confidential finance and insurance reports.


Editorial Researcher12/2007 to 10/2010
Company Name – City, State

•Conducted interviews to qualify companies and top executives to be featured in forthcoming issues of GHP's trade magazines.

•Independent correspondence and accountability for building rapport with clients based on cold-calling.




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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Pratt Institute

Job Titles Held:

  • Customer Support Specialist
  • Program Assistant/Admin
  • Advertising Sales Assistant
  • Office Assistant
  • Editorial Researcher

Degrees

  • Bachleors of Fine Arts : Writing for Performance, Publication and Media 2005

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