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customer support specialist resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

MY OBJETIVES IS TO CONTRIBUTE TO THE COMPANY OR INSTITUTION AFFILIATED AND KEEP GROWING IN KNOWLEDGE AND SKILLS.

Personable, friendly and solution-oriented with over 12 years of experience in service and support. Dedicated to customer loyalty and satisfaction.

Skills
  • Payment processing
  • Credit card payment processing
  • Call Center Operations
  • Problem-solving abilities
  • Senior leadership support
  • Clerical support
  • Courteous demeanor
  • System implementation
  • High-energy attitude
  • Project management abilities
  • Technologically savvy
  • Process optimization
  • Adaptive team player
  • Inbound and Outbound Calling
  • Microsoft Office expertise
Experience
Customer Support Specialist, 05/2020 - Current
Purple (Communications) Vancouver, WA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Processed customer account changes with proprietary software.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Trained new employees on procedures and policies to maximize team performance.
Project Support, 01/2018 - 09/2019
Hb Mcclure Co Danvers, MA,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Proposed or approved modifications to project plans.
Marketing Support Specialist, 02/2015 - 01/2018
Fujifilm Diosynth Biotechnologies Mesa, AZ,
  • Managed client marketing product promotion campaigns.
  • Collected and analyzed consumer data, including preferences and purchasing trends.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
Claims Analyst, 04/2012 - 02/2015
Freeport Health Network Mount Carroll, IL,
  • Reviewed claims from customers to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Customer Service Support Specialist, 03/2011 - 04/2012
Fagron Austin, TX,
  • Assisted in training and motivating new employees.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Troubleshot, resolved or escalated technical issues based on individual customers' needs.
  • Identified ways to streamline common requests and improve support processes to better serve customers' needs.
  • Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.
  • Identified support trends from calls and reported information to management to help coordinate proactive responses.
Customer Service, 03/2010 - 03/2011
Crh Bath, NY,
  • Resolved complex customer issues by identifying source of customer's issue providing resolution.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
  • Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
Education and Training
High School Diploma: , Expected in 06/2007
-
Instituto Politécnico Las Caobas - Santo Domingo Oeste,
GPA:
Status -

The high school diploma was a technical in Marketing and Finances.

Languages
English :
Professional:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:
Certifications
  • Microsoft Office Specialist (MOS)
,

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Resume Overview

School Attended

  • Instituto Politécnico Las Caobas

Job Titles Held:

  • Customer Support Specialist
  • Project Support
  • Marketing Support Specialist
  • Claims Analyst
  • Customer Service Support Specialist
  • Customer Service

Degrees

  • High School Diploma

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