Application Support/Help Desk Technician Knowledge, Skills and Abilities Strong understanding of PC components and functionality. A team player that contributes to meeting short term and long term company goals. Proficient with Microsoft Office applications. Experience in fast-paced and high volume, in-bound and out-bound phone environment.
Customer Support Specialist January 2012 to CurrentFar Corner Inc － Columbia, MD
Develops and maintains strong relationships with numerous carriers across the US to meet customer goals and requirements.
Works with Microsoft Office (Word, Excel, Outlook), Internet, web-based and job specific software applications (Tailwinds, Quick Books, FileZilla). Also filing, faxing, scanning as needed.
Performs careful, accurate data-entry throughout the day in fast paced environment.
Identifies services and pricing that meet customer needs.
Maintains regular contact with existing customers to determine their short and long term shipping needs.
Manages existing accounts to identify and develop repeat and new potential business.
Reviews financial statements and other performance data to measure productivity and areas needing cost reduction.
Server August 2010 to November 2010Uno's Chicago Bar and Grill － Columbia, MD
Effectively supervised servers on daily basis to ensure smooth dining operations.
Ensured that servers deliver food and beverages as per restaurant standards. Consistently provided quick, well-timed service.
Demonstrated consistently high levels of professionalism and courtesy with both customer/guests and fellow employees.
CDS Assistant Manager January 2008 to January 2010Costco Wholesale － Buford, GA
Assisted in preparing daily schedules for employees.
Provided members with information on private label products, fresh food product ingredients, and nutritional facts.
Ensured all employees follow food sanitation standards.
Associate of Arts : Business TechnologyHoward Community College － Columbia, MD, USHoward Community College, Columbia, MD - Summer 2013 Associate of Arts, Business Technology
Accounts To, Cost Reduction, Customer Support, Data-entry, Excel, Existing Accounts, Faxing, Filing, Financial Statements, Microsoft Office, Ms Office, Outlook, Pricing, Quick Books, Scanning, Shipping, Web Based, Web-based, Word, Sanitation, Basis, Operations, Associate
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Far Corner Inc
Uno's Chicago Bar and Grill
Howard Community College
Job Titles Held:
Customer Support Specialist
CDS Assistant Manager
Associate of Arts : Business Technology
Create a job alert for [job role title] at [location].