customer support representative sr resume example with 9+ years of experience
Dedicated worker who is talented at processing high volumes of error-free transactions and meeting departmental goals. Offering eleven years of experience in quickly resolving clerical issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Aims to gain the knowledge required to efficiently achieve company and team needs.
- Proficient in Microsoft programs (Word, Excel, Powerpoint, Outlook)
- Problem solver
- Fast learner with a thirst for knowledge
- Clerical support
- Data evaluation
Exhibitions (2014)
- VISIONS IN CLAY Delta College Stockton, CA
- SALON DES REFUSES Eckhaus Art Gallery Kutztown, PA
- FINE ARTS SENIOR SHOW Miller Gallery Kutztown, PA
- TEXTILES NOW Eckhaus Art Gallery Kutztown, PA
- Scholarship recipient of a five day stay with peer artists from around the country
- Studied "Natural Forms Blacksmithing" under the supervision of Master Blacksmith Jim Wykoff http://www.jimwyckoffblacksmith.com/index.html
Cincinnati, OH, 05/2016 - Current
- Trained new and experienced co-workers on various procedures
- Lower Level Qualifications Project
- Conducted an informational interview with Steven Williams (Director, Audit)
- Edited procedures and assisted with creating informational quizzes for the Fulfillment team of 35 members. Involved in process of setting up new metrics system for the team.
- 1 of 4 employees with access to the highly confidential government website, Accurint.
- Frequently handles highly sensitive documentation that includes valuables and personal government documentation while strictly abiding privacy laws and bank compliance
- Detailed and efficient processing of mail to be received by examiners, including evidence verification and categorization. Assist examiners with proofing their work to accurately complete bond casework and satisfy customer's needs
- 1 of 4 people with access to our Retention reports allowing us to destroy old records
- Collaborated with Operations Director Ryan Sundve and submitted an efficiency report to allow us to search customers by their related case number
- Received 3 High Fives
- 1 of 4 people to update CL Return procedure; I set up meetings and physically updated entire procedure and added an entire section. We spoke with the Bureau of Fiscal service in regards to removing parts of the procedure.
- Cleaned/organized lower level stockroom with supervisor and coworkers
- Mail Ingestion procedure team "Notetaker"
- Mail Merge project creator, developer and researcher; Created a powerpoint and presented to several members of the Bureau of Fiscal Service along with Treasury upper management.
City, STATE, 03/2015 - 05/2016
- Take customer's orders for silk screening, digital printing, and embroidery
- Consult with customers on designs to ensure they are aesthetically pleasing focusing on sizing, placement, color, and overall design
- Order processing for lots ranging from 6 to 15,000 shirts
- Create invoices, submit bill, pay bills, and log payments through QuickBooks
City, STATE, 09/2013 - 05/2014
- Assisted students with questions about art materials and machinery
- MIG welder, various sized grinders, drills, band saw, concrete, plaster, rubber molds
- Kept studio organized and clean
- Responsible for ensuring studio equipment is in good working order
City, STATE, 03/2010 - 04/2013
- Answered phones and customer's questions, scheduled appointments, organized paperwork, organized the shop
- Consulted brides with questions and helped them pick the dress of their dreams
- Consulted men with questions regarding tuxedos and suits, took measurements, placed orders
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Resume Overview
School Attended
- Kutztown University Of Pennsylvania
- Peter's Valley School Of Craft
Job Titles Held:
- Customer Support Representative, Sr.
- Office Administrator
- Studio Monitor
- Tuxedo & Bridal Consultant
Degrees
- Bachelor of Arts
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