Vast knowledge on "Michaels" products, as I am a weekly customer in your stores.
I crochet, knit, felt, paint, decorate and work on bigger crafting projects in my free time.
Business Owner, Editor and Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy settings. Proficient in Microsoft Office, Slack, Fishbowl, Salesforce, Single Platform, Okta, Workday, Venga, Omni.
Proficient in multiple languages.
Offering 20 years of experience in Customer Service sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.
Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls or in person.
Personable and dedicated Customer Service Representative with extensive experience in retail, food and fashion industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
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