customer support manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Diligent Customer Support Professional with outstanding realtime experience in managing phone, online and consultative communications with customers. Proactively identified prospects with interesting business opportunities and built strong relationships with current and prospective customers. Consistently achieved and exceeded customer support and service expectations by resolving issues promptly.
University of NigeriaNsukka, Enugu State Of Nigeria, Expected in 07/2009 ā āBachelor of Science:Computer Science Education - GPA:
Work History
Amazon.Com, Inc. - Customer Support Manager Bensalem, PA, 06/2014 - 09/2022
Led stepwise improvement of processes and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Established key performance indicators and monitored customer service standards by employing recognized and comprehensive benchmarks.
Conducted training and mentored team members to promote productivity, accuracy and commitment to customer satisfaction.
Maintained consistent communication with leadership team to effectively manage customer service efficiency by monitoring performance using rubrics of key performance indicators and assessing metrics.
Created customer support strategies to maintain an increased level of customer satisfaction and retention.
Monitored team members key performance indicators and metrics to develop actionable insights for continuous improvement, efficiency and excellence in performance.
Developed documentation and Generated reports of call logs, solution logs, sales leads, also compiled and distributed daily and weekly reports.
Reviewed overdue tickets and followed up to discover and resolve complex customer issues, reducing negative business outcomes.
Collaborated with cross-functional departments to update teams on current products, services and process improvements based on customer feedback.
Garland Independent School District - Educator/Teaching Professional City, STATE, 08/2019 - 08/2022
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Supervised learning groups of students in 6-8 classroom stations.
Evaluated and Graded student assignments, test papers and course work.
Incorporated multiple types of teaching strategies into classroom learning experiences.
Enhanced student knowledge of technology by integrating various web-based educational applications and Software as a Service (SaaS) programs for both individual and collaborative student research assignments.
Attended and facilitated IEP meetings for students and their families.
Worked on team of 20 teachers as part of school-in-school structure.
Planned and implemented integrated lessons to meet national standards.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Worked cooperatively with other teachers, administrators and parents to help students achieve learning objectives.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Promoted physical, mental and social development using classroom games and activities incorporated in Social and Emotional Learning (SEL) programs.
Incorporated exciting and engaging activities with visual aids utilizing multiple response strategies to achieve student participation and hands-on learning.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Motivated students to participate in the practice of student led learning activities to increase student engagement as well as improve student performance.
Designed dynamic lesson plans based on student interests to help at risk students achieve at a higher rate thereby increasing overall student performance.
Implemented the rubric system to maintain the district's required passing rate for 3 years.
Collaborated with faculty to develop after-school tutoring programs for struggling (at risk) students.
Directed after-school tutoring and mentoring program in Math and Science while serving middle school students from Grades 6 - 8.
Implemented The Accelerated Campus Excellence (ACE) initiative for 3 years (2019-2022) in helping struggling (at risk) students to increase classroom engagement and achieve excellent performance.
Dallas Independent School District, DISD - Educator/Teaching Professional City, STATE, 10/2015 - 08/2019
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Supervised learning groups of students in classroom stations.
Graded and evaluated student assignments, papers and course work.
Incorporated multiple types of teaching strategies into classroom learning experiences.
Enhanced student knowledge of technology by integrating various web-based applications and Software as a Service (SaaS) programs for both individual and collaborative student research assignments.
Attended and facilitated IEP meetings for students and families.
Worked on team of 50 teachers as part of school-in-school structure.
Planned and implemented integrated lessons to meet national standards.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Promoted physical, mental and social development using classroom games and activities incorporated in Social and Emotional Learning (SEL) programs.
Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Motivated students to participate in the practice of student led learning activities to increase student engagement as well as improve student performance.
Designed dynamic lesson plans based on student interests to help at risk students achieve at a higher rate thereby increasing overall student performance.
Implemented the rubric system to maintain the district's required passing rate for 4 years.
Collaborated with faculty to develop after-school tutoring programs for struggling (at risk) students.
Directed after-school tutoring and mentoring program in Math, Science and Art while serving elementary and middle school students from Grades 1 - 8.
Implemented The Accelerated Campus Excellence (ACE) initiative for 3 years (2015-2018) in helping struggling (at risk) students in low income areas to increase their classroom engagement and achieve improved performance.
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