Successfully managed the activities of 35 team members. Created training manuals targeted at resolving even the most difficult customer issues. Recruited, managed and mentored an average of 10 new customer service representatives per year. Monitored the daily activities of 30 customer support agents. Developed, implemented and monitored programs to maximize customer satisfaction. Developed, implemented and monitored programs to maximize customer satisfaction.Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Generated and distributed daily reports and order acknowledgments to appropriate personnel.
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