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customer support manager customer account manag resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Results-oriented sales and marketing professional with a history of excelling in revealing customer needs and delivering solutions. Resourceful and collaborative problem solver with the demonstrated ability to lead cross-functional teams and build impactful relationships with customers and colleagues. A charismatic, versatile professional, driven to win, committed to ongoing learning and professional growth.

Skills
  • Account management
  • Business development
  • Customer relations
  • Pipeline management
  • Proposal development
  • Contract negotiation
  • Product management
  • Corporate branding
  • Proficient in Microsoft & Salesforce.com CRM
Experience
Customer Support Manager, Customer & Account Manag, 09/2015 - Current
Cummins Rocksprings, WY,
  • Central point of contact for assigned aftermarket customers including airlines, maintenance repair and overhaul (MRO) service providers, and aircraft part suppliers/brokers located in the United States and Canada.
  • Representing a majority of the Collins Aerospace product portfolio, driving sales of aircraft components and support programs while acting as the primary liaison between customers and the organization.
  • Manages sales cycle activity for assigned accounts including lead generation and qualification, pricing strategy, proposal creation, contract negotiation and on-going customer relationship management.
  • Booked $16.9 Million in new part sales and long term repair program contracts in 2018, $21.3 Million in 2019.
  • Booked $12.6 Million year to date with an additional $90 Million in the pipeline with potential to close in 2020.
Aftermarket Product Manager, 10/2014 - 09/2015
Juniper Networks Raleigh, NC,
  • Reported to the CEO, in a newly created role, responsible for developing products and strategic plans for the aftermarket business, driving increased sales of software and hardware for expanded test system capability, aging test system upgrades, spare parts, and service programs.
  • Presented aftermarket P&L and campaign performance quarterly to the Avtron CEO & Board of Directors.
  • Leader of a successful product launch including voice of the customer interviews during the product design phase.
  • Trained sales and service teams on aftermarket product offerings and service strategies.
  • Created and directed marketing campaigns to support aftermarket selling efforts, including implementation and administration of Avtron's first marketing automation tool-Pardot.
  • Managed an intern responsible for marketing projects and general support for sales department.
Commercial Account Manager, 06/2011 - 10/2014
Fulton Financial Corporation Alloway, NJ,
  • Managed sales activities for commercial aerospace accounts in the United States and Canada including Gulfstream Aerospace, United and American Airlines, and MRO facilities owned by Ametek, AJW, GA Telesis, HEICO, Lufthansa Technik, and Triumph.
  • Increased company sales and market share through the sale of aircraft component test systems, custom engineered projects, software and hardware for expanded test system capability, aging system upgrades and service programs.
  • Managed the entire sales cycle for opportunities within assigned territory including lead generation and qualification, proposal and quote creation, pricing strategy, contract negotiation, aftermarket selling and on-going account relationship management.
  • Booked $2.2 Million in sales during the first 6 months in the position.
  • Beat $2.5 Million sales target in 2013 by more than $1 Million.
  • Sold the company’s most profitable project of 2014, enabling company to meet annual EBITA goal.
  • Successfully booked more than $9 Million in sales in less than 4 years (annual company sales avg. $20M).
Senior Digital Marketing Specialist, 01/2009 - 05/2011
Avtron Aerospace Inc. City, STATE,
  • Architect of the Avtron Aerospace brand, responsible for the development and management of all marketing programs that supported the company’s strategic business goals.
  • Established the first Marketing Department in the company’s 50+ year history. Success in my role as the company’s first Marketing Specialist resulted in the creation of new marketing positions within the other Avtron companies.
  • Directed Avtron Aerospace’s award-winning branding campaign which included creation of a stand-alone corporate brand, brand standards, company website, sales collateral, trade show displays and promotional materials.
  • Coordinated the company trade show calendar, exhibition logistics, and customer events.
  • Created and maintained the marketing department budget. Selected and managed all vendors including an outside PR firm.
  • Leader in the creation, implementation, employee training and on-going administration of Avtron’s first CRM system-Salesforce.com.
Education and Training
Executive Master of Business Administration: , Expected in 05/2021
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The Ohio State University, Fisher College of Busin - Columbus, OH,
GPA:
Status -
Bachelor of Arts: Business Administration, Expected in
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University of Mount Union - Alliance, OH
GPA:
Status -

Major Concentrations: Marketing, Management

Minors: Sociology, Gender Studies

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Resume Overview

School Attended

  • The Ohio State University, Fisher College of Busin
  • University of Mount Union

Job Titles Held:

  • Customer Support Manager, Customer & Account Manag
  • Aftermarket Product Manager
  • Commercial Account Manager
  • Senior Digital Marketing Specialist

Degrees

  • Executive Master of Business Administration
  • Bachelor of Arts

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